TEST BANK
Y
Communication in Nursing 8th Edition
Y Y Y Y
Julia Balzer Riley
Y Y
, Table of Contents
Y Y
ChapterY1:YResponsible,YAssertive,YCaringYCommunicationYinYNursingYCh
apterY2:YTheYClient-
NurseYRelationship:YAYHelpingYRelationshipYChapterY3:YSolvingYProble
msYTogether
ChapterY4:YUnderstandingYEachYOther:YCommunicationYandYCultureYChapt
erY5:YDemonstratingYWarmth
ChapterY6:YShowingYRespectYCh
apterY7:YBeingYGenuineYChapter
8:YBeingYEmpatheticYChapterY9
Y
:YUsingYSelf-
DisclosureYChapterY10:YBeingYsp
ecificYChapterY11:YAskingYQues
tionsYChapterY12:YExpressingYOp
inionsYChapterY13:YUsingYHumo
r
ChapterY14:YEmbracingYtheYSpiritualYJourneyYofYHealthYCaring,YMeaningYMakingYChap
terY15:YRequestingYSupport
ChapterY16:YOvercomingYEvaluationYAnxiet
yYChapterY17:YWorkingYwithYFeedbackY
ChapterY18:YUsingYRelaxationYtechnique
ChapterY19:YIncorporatingYImageryYinYProfessionalYPracticeYandYSelf-
CareYChapterY20YIncorporatingYPositiveYSelf-Talk
ChapterY21:Y LearningYtoYWorkYTogetherYinYGroups
ChapterY22:YTheYChangingYWorldYofYElectronicYCommunicationY
ChapterY23:YLearningYConfrontationYskills
ChapterY24:YRefusingYUnreasonableYRequests
ChapterY25:YCommunicatingYAssertivelyYandYResponsiblyYwithYDistressedYClientsYandYColleagu
esYChapterY26:YCommunicatingYAssertivelyYandYResponsiblyYwithYAggressiveYClientsYandYCollea
guesYChapterY27:YCommunicatingYAssertivelyYandYResponsiblyYwithYUnpopularYClients
ChapterY29:YCommunicatingYatYtheYEnd-of-
LifeYChapterY30:YContinuingYtheYCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
Y Y Y Y Y
Y
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Y Y Y Y Y Y Y
TestYBankYMultip
leYChoice
1. TheY nurseY plansY toY delegateY aY client’sY personalY hygieneY toY aY nursingY assista
nt.YWhichYstatementYifYmadeYbyYtheYnurseYtoYtheYnursingYassistantYisYassertive?
a. “WouldYyouYmindYhelpingYtheYclientYwithYaYbathYwhenYyouYhaveYtime?YIfYnot,YIYw
illYskipYmyYlunchYandYdoYitYmyself.”
b. “YouYneverYgetYyourYworkYdoneYandYareYalwaysYonYtheYphone.YYouYneedYtoYhelpYt
heYclientYrightYnowYwithYaYbath,YorYIYwillYwriteYyouYup.”
c. “TheYclientYneedsYhelpYwithYbathing.YIYwantYyouYtoYassistYtheYclientYnow,YandYy
ouYcanYgoYtoYlunchYwhenYyouYareYfinished.”
d. “IYhaveYimportantYworkYtoYcompleteYthisYmorning.YYouYwillYassistYtheYclientYwith
YaYbath.YDoYnotYtakeYaYbreakYuntilYyouYhaveYfinished.”
ANS:C
AnYassertiveYstatementYisYclear,Ydirect,Y andYrespectful;YtheYnurseYshouldYuseYassertiveYrig
hts,YavoidYirrationalYbeliefs,YandYuseYtheYDescribeYExpressYSpecifyYConsequenceYscriptYto
YformulateYanYassertiveYresponse.Describe:Y“TheYclientYneedsYhelp YwithY bathing.”YExpres
sYandYSpecify:Y“IYwantYyouYtoYassistYtheYclientYnow.”Consequence:Y“YouYcanYgoYtoYlunch
YwhenYyouYareYfinished.”TheYotherYstatementsYareYnonassertiveYorYaggressive:“WouldY you
YmindYhelpingYtheYclientYwithYaYbathYwhenY youYhaveYtime? YIfYnot,Y IYwillYskipYmyYlunchYa
ndYdoYitYmyself.”YisYnonassertive,Yhesitant,YandYapologetic.“YouYneverY getYyourYworkYdo
neYandYareYalwaysYonYtheYphone.YYouYneedYtoYhelpYtheYclientYrightYnowYwithYaYbath,YorYIY
willYwriteYyouYup.”YisYaggressive,Yblaming,YandYnegative.“IYhaveYimportantYworkYtoYcomp
leteYthisYmorning.YYouYwillYassistYtheYclientYwithYaYbath.YDoYnotY takeYaYbreakYuntilYyouYh
aveYfinished.”YisYaggressive,Ysarcastic,Yuncaring,YandYsuperior.DIF:YAnalysisYREF:Yp.Y6YT
OP:YIntegratedYProcess:YCommunicationYandYDocumentationYMSC:YSafeYandYEffectiveYC
areYEnvironment:YManagementYofYCare
2. AYhospitalYnurseYisYconcernedYaboutYtheYdemandsYofYprovidingYsafeYcareYtoYclient
sYwhoYareYseriouslyYill.YTheYnurseYmanagerYshouldYsuggestYwhichYinterventionYtoYeffe
ctivelyYhelpYtheYnurseYbalanceYtheYdemandingYworkYinYtheYhospitalYsetting?
a. DelegateYmoreYtasksYtoYtheYunlicensedYnursingYpersonnelYonYtheYunit.
b. RequestYaYtransferYtoYanotherYnursingYcareYunitYwithYpatientsYwhoYareYstable.
c. WriteYdownYstoriesYinYaYjournalYaboutYhowYcaringYmakesYaYdifferenceYforYpatients.
d. UseYanYassertiveYcommunicationYstyleYforYeveryYpatient–nurseYinteraction.
ANS:C
, CaringYisYtheYmoralYidealYthatYguidesYnursesYthroughYtheYcaregivingYprocess.YAlthoughYth
ereYisYsatisfactionYinYbeingYtechnologicallyYcompetent,YthatYsatisfactionYisYnotYasYlastingYa
sYtheYsatisfactionYderivedYfromYmeaningfulYmomentsYofYconnectionYwithYclients,Yfamily,Y
andYcolleagues.DIF:YApplicationYREF:Yp.Y13YTOP:YIntegratedYProcess:YCaringMSC:YSafe
Y
Communication in Nursing 8th Edition
Y Y Y Y
Julia Balzer Riley
Y Y
, Table of Contents
Y Y
ChapterY1:YResponsible,YAssertive,YCaringYCommunicationYinYNursingYCh
apterY2:YTheYClient-
NurseYRelationship:YAYHelpingYRelationshipYChapterY3:YSolvingYProble
msYTogether
ChapterY4:YUnderstandingYEachYOther:YCommunicationYandYCultureYChapt
erY5:YDemonstratingYWarmth
ChapterY6:YShowingYRespectYCh
apterY7:YBeingYGenuineYChapter
8:YBeingYEmpatheticYChapterY9
Y
:YUsingYSelf-
DisclosureYChapterY10:YBeingYsp
ecificYChapterY11:YAskingYQues
tionsYChapterY12:YExpressingYOp
inionsYChapterY13:YUsingYHumo
r
ChapterY14:YEmbracingYtheYSpiritualYJourneyYofYHealthYCaring,YMeaningYMakingYChap
terY15:YRequestingYSupport
ChapterY16:YOvercomingYEvaluationYAnxiet
yYChapterY17:YWorkingYwithYFeedbackY
ChapterY18:YUsingYRelaxationYtechnique
ChapterY19:YIncorporatingYImageryYinYProfessionalYPracticeYandYSelf-
CareYChapterY20YIncorporatingYPositiveYSelf-Talk
ChapterY21:Y LearningYtoYWorkYTogetherYinYGroups
ChapterY22:YTheYChangingYWorldYofYElectronicYCommunicationY
ChapterY23:YLearningYConfrontationYskills
ChapterY24:YRefusingYUnreasonableYRequests
ChapterY25:YCommunicatingYAssertivelyYandYResponsiblyYwithYDistressedYClientsYandYColleagu
esYChapterY26:YCommunicatingYAssertivelyYandYResponsiblyYwithYAggressiveYClientsYandYCollea
guesYChapterY27:YCommunicatingYAssertivelyYandYResponsiblyYwithYUnpopularYClients
ChapterY29:YCommunicatingYatYtheYEnd-of-
LifeYChapterY30:YContinuingYtheYCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
Y Y Y Y Y
Y
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Y Y Y Y Y Y Y
TestYBankYMultip
leYChoice
1. TheY nurseY plansY toY delegateY aY client’sY personalY hygieneY toY aY nursingY assista
nt.YWhichYstatementYifYmadeYbyYtheYnurseYtoYtheYnursingYassistantYisYassertive?
a. “WouldYyouYmindYhelpingYtheYclientYwithYaYbathYwhenYyouYhaveYtime?YIfYnot,YIYw
illYskipYmyYlunchYandYdoYitYmyself.”
b. “YouYneverYgetYyourYworkYdoneYandYareYalwaysYonYtheYphone.YYouYneedYtoYhelpYt
heYclientYrightYnowYwithYaYbath,YorYIYwillYwriteYyouYup.”
c. “TheYclientYneedsYhelpYwithYbathing.YIYwantYyouYtoYassistYtheYclientYnow,YandYy
ouYcanYgoYtoYlunchYwhenYyouYareYfinished.”
d. “IYhaveYimportantYworkYtoYcompleteYthisYmorning.YYouYwillYassistYtheYclientYwith
YaYbath.YDoYnotYtakeYaYbreakYuntilYyouYhaveYfinished.”
ANS:C
AnYassertiveYstatementYisYclear,Ydirect,Y andYrespectful;YtheYnurseYshouldYuseYassertiveYrig
hts,YavoidYirrationalYbeliefs,YandYuseYtheYDescribeYExpressYSpecifyYConsequenceYscriptYto
YformulateYanYassertiveYresponse.Describe:Y“TheYclientYneedsYhelp YwithY bathing.”YExpres
sYandYSpecify:Y“IYwantYyouYtoYassistYtheYclientYnow.”Consequence:Y“YouYcanYgoYtoYlunch
YwhenYyouYareYfinished.”TheYotherYstatementsYareYnonassertiveYorYaggressive:“WouldY you
YmindYhelpingYtheYclientYwithYaYbathYwhenY youYhaveYtime? YIfYnot,Y IYwillYskipYmyYlunchYa
ndYdoYitYmyself.”YisYnonassertive,Yhesitant,YandYapologetic.“YouYneverY getYyourYworkYdo
neYandYareYalwaysYonYtheYphone.YYouYneedYtoYhelpYtheYclientYrightYnowYwithYaYbath,YorYIY
willYwriteYyouYup.”YisYaggressive,Yblaming,YandYnegative.“IYhaveYimportantYworkYtoYcomp
leteYthisYmorning.YYouYwillYassistYtheYclientYwithYaYbath.YDoYnotY takeYaYbreakYuntilYyouYh
aveYfinished.”YisYaggressive,Ysarcastic,Yuncaring,YandYsuperior.DIF:YAnalysisYREF:Yp.Y6YT
OP:YIntegratedYProcess:YCommunicationYandYDocumentationYMSC:YSafeYandYEffectiveYC
areYEnvironment:YManagementYofYCare
2. AYhospitalYnurseYisYconcernedYaboutYtheYdemandsYofYprovidingYsafeYcareYtoYclient
sYwhoYareYseriouslyYill.YTheYnurseYmanagerYshouldYsuggestYwhichYinterventionYtoYeffe
ctivelyYhelpYtheYnurseYbalanceYtheYdemandingYworkYinYtheYhospitalYsetting?
a. DelegateYmoreYtasksYtoYtheYunlicensedYnursingYpersonnelYonYtheYunit.
b. RequestYaYtransferYtoYanotherYnursingYcareYunitYwithYpatientsYwhoYareYstable.
c. WriteYdownYstoriesYinYaYjournalYaboutYhowYcaringYmakesYaYdifferenceYforYpatients.
d. UseYanYassertiveYcommunicationYstyleYforYeveryYpatient–nurseYinteraction.
ANS:C
, CaringYisYtheYmoralYidealYthatYguidesYnursesYthroughYtheYcaregivingYprocess.YAlthoughYth
ereYisYsatisfactionYinYbeingYtechnologicallyYcompetent,YthatYsatisfactionYisYnotYasYlastingYa
sYtheYsatisfactionYderivedYfromYmeaningfulYmomentsYofYconnectionYwithYclients,Yfamily,Y
andYcolleagues.DIF:YApplicationYREF:Yp.Y13YTOP:YIntegratedYProcess:YCaringMSC:YSafe
