PGA 3.0 LEVEL 2 STUDY GUIDE 100%
ACCURATE
,The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - ANSWERSTrue
What department is considered the core business unit of most facilities? -
ANSWERSGolf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANSWERSSystems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWERSGolf Operation is very core and center of the
golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANSWERS
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWERSInvolving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANSWERSFinancial
What must exist for a facility to have a positive culture? - ANSWERSResources
What would a typical organizational chart of a golf operation show? - ANSWERSStaff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWERSSize of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANSWERS
Staff is considered a tangible facility resource? (T/F) - ANSWERSTrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSCulture
How can facilities foster a positive culture of improvement? - ANSWERSOpen
communication and discussion
, How can a facility foster a culture of improvement? - ANSWERSEvolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWERSTrue
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWERSTrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - ANSWERSTrue
Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - ANSWERSTrue
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWERSFalse
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERSHuman resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWERSCreate high performance
profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - ANSWERS
What is an example of external staff training? - ANSWERSEmployee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - ANSWERSFalse
What is the first step in acquiring a new technology-based system? - ANSWERSAssess
facility needs
What are procedures? - ANSWERSStep by step instructions on how to implement
policies and complete specific tasks
What are policies? - ANSWERSGuidelines and rules laid down by management that
outline the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSEncourages staff to buy in to the guidelines it sets out
ACCURATE
,The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - ANSWERSTrue
What department is considered the core business unit of most facilities? -
ANSWERSGolf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANSWERSSystems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWERSGolf Operation is very core and center of the
golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANSWERS
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWERSInvolving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANSWERSFinancial
What must exist for a facility to have a positive culture? - ANSWERSResources
What would a typical organizational chart of a golf operation show? - ANSWERSStaff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- ANSWERSSize of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANSWERS
Staff is considered a tangible facility resource? (T/F) - ANSWERSTrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSCulture
How can facilities foster a positive culture of improvement? - ANSWERSOpen
communication and discussion
, How can a facility foster a culture of improvement? - ANSWERSEvolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWERSTrue
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWERSTrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - ANSWERSTrue
Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - ANSWERSTrue
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWERSFalse
What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERSHuman resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWERSCreate high performance
profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - ANSWERS
What is an example of external staff training? - ANSWERSEmployee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - ANSWERSFalse
What is the first step in acquiring a new technology-based system? - ANSWERSAssess
facility needs
What are procedures? - ANSWERSStep by step instructions on how to implement
policies and complete specific tasks
What are policies? - ANSWERSGuidelines and rules laid down by management that
outline the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSEncourages staff to buy in to the guidelines it sets out
