CSSGB Questions and Answers
Already Passed Graded A+
A forum for higher education institutions to review one another's action projects. - correct
answer ✔✔Academic Quality Improvement Project (AQIP)
In a continuing series of lots, a quality level that, for the purpose of sampling inspection, is the
limit of a satisfactory process average. - correct answer ✔✔Acceptance quality limit (AQL)
The maximum number of defects or defectives allowable in a sampling lot for the lot to be
acceptable. - correct answer ✔✔Acceptance number
Inspection of a sample from a lot to decide whether to accept that lot. There are two types:
attributes sampling and variables sampling. In attributes sampling, the presence or absence of a
characteristic is noted in each of the units inspected. In variables sampling, the numerical
magnitude of a characteristic is measured and recorded for each inspected unit; this involves
reference to a continuous scale of some kind. - correct answer ✔✔Acceptance sampling
A specific plan that indicates the sampling sizes and associated acceptance or non acceptance
criteria to be used. In attributes sampling, for example, there are single, double, multiple,
sequential, chain and skip-lot sampling plans. In variables sampling, there are single, double and
sequential sampling plans. For detailed descriptions of these plans, see the standard
ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and Symbols—Statistical Quality Control. -
correct answer ✔✔Acceptance sampling plan
Certification by a recognized body of the facilities, capability, objectivity, competence and
integrity of an agency, service or operational group or individual to provide the specific service
or operation needed. The term has multiple meanings depending on the sector. Laboratory
accreditation assesses the capability of a laboratory to conduct testing, generally using standard
test methods. Accreditation for healthcare organizations involves an authoritative body
,surveying and verifying compliance with recognized criteria, similar to certification in other
sectors. - correct answer ✔✔Accreditation
An organization with authority to accredit other organizations to perform services such as
quality system certification. - correct answer ✔✔Accreditation body
The characteristic of a measure. - correct answer ✔✔Accuracy
An accounting system that assigns costs to a product based on the amount of resources used to
design, order or make it. - correct answer ✔✔Activity based costing
An arrow diagram used in planning. - correct answer ✔✔Activity network diagram
High level automotive process for product realization, from design through production part
approval. - correct answer ✔✔Advanced Product Quality Planning (APQP)
Healthcare term for any event that is not consistent with the desired, normal or usual operation
of the organization; also known as a sentinel event. - correct answer ✔✔Adverse event
A management tool for organizing information (usually gathered during a brainstorming
activity). - correct answer ✔✔Affinity diagram
Actions to ensure that a process or activity supports the organization's strategy, goals and
objectives. - correct answer ✔✔Alignment
An organization that formally recognizes another organization's competency to perform specific
tests, types of tests or calibrations. - correct answer ✔✔American Association for Laboratory
Accreditation (A2LA)
,Released for the first time in October 1994, an economic indicator and cross industry measure
of the satisfaction of U.S. household customers with the quality of the goods and services
available to them. This includes goods and services produced in the United States and imports
from foreign firms that have substantial market shares or dollar sales. ASQ is a founding sponsor
of the ACSI, along with the University of Michigan Business School and the CFI Group. - correct
answer ✔✔American Customer Satisfaction Index (ACSI)
A private, nonprofit organization that administers and coordinates the U.S. voluntary
standardization and conformity assessment system. It is the U.S. member body in the
International Organization for Standardization, known as ISO. - correct answer ✔✔American
National Standards Institute (ANSI)
Organization that accredits certification bodies for ISO 9001 quality management systems, ISO
14001 environmental management systems and other industry specific requirements. - correct
answer ✔✔American National Standards Institute-American Society for Quality (ANSI-ASQ)
A technical society for nondestructive testing (NDT) professionals. - correct answer
✔✔American Society for Nondestructive Testing (ASNT)
A professional, not-for profit association that develops, promotes and applies quality related
information and technology for the private sector, government and academia. ASQ serves more
than 108,000 individuals and 1,100 corporate members in the United States and 108 other
countries. - correct answer ✔✔American Society for Quality (ASQ)
Name of ASQ from 1946 through the middle of 1997, when the name was changed to ASQ. -
correct answer ✔✔American Society for Quality Control (ASQC)
Not-forprofit organization that provides a forum for the development and publication of
voluntary consensus standards for materials, products, systems and services. - correct answer
✔✔American Society for Testing and Materials (ASTM)
, Not-forprofit organization that provides a forum for the development and publication of
voluntary consensus standards for materials, products, systems and services. - correct answer
✔✔American Society for Testing and Materials (ASTM) International
A membership organization providing materials, education and support related to workplace
learning and performance. - correct answer ✔✔American Society for Training and Development
(ASTD)
Basic computer characters accepted by all American machines and many foreign ones. - correct
answer ✔✔American standard code for information interchange (ASCII)
A statistical procedure for troubleshooting industrial processes and analyzing the results of
experimental designs with factors at fixed levels. It provides a graphical display of data. Ellis R.
Ott developed the procedure in 1967 because he observed that non statisticians had difficulty
understanding analysis of variance. Analysis of means is easier for quality practitioners to use
because it is an extension of the control chart. In 1973, Edward G. Schilling further extended the
concept, enabling analysis of means to be used with non-normal distributions and attributes
data in which the normal approximation to the binomial distribution does not apply. This is
referred to as analysis of means for treatment effects. - correct answer ✔✔Analysis of means
(ANOM)
A basic statistical technique for determining the proportion of influence a factor or set of factors
has on total variation. It subdivides the total variation of a data set into meaningful component
parts associated with specific sources of variation to test a hypothesis on the parameters of the
model or to estimate variance components. There are three models: fixed, random and mixed. -
correct answer ✔✔Analysis of variance (ANOVA)
A production area visual control device, such as a lighted overhead display. It communicates the
status of the production system and alerts team members to emerging problems (from andon, a
Japanese word meaning "light"). - correct answer ✔✔Andon board
Already Passed Graded A+
A forum for higher education institutions to review one another's action projects. - correct
answer ✔✔Academic Quality Improvement Project (AQIP)
In a continuing series of lots, a quality level that, for the purpose of sampling inspection, is the
limit of a satisfactory process average. - correct answer ✔✔Acceptance quality limit (AQL)
The maximum number of defects or defectives allowable in a sampling lot for the lot to be
acceptable. - correct answer ✔✔Acceptance number
Inspection of a sample from a lot to decide whether to accept that lot. There are two types:
attributes sampling and variables sampling. In attributes sampling, the presence or absence of a
characteristic is noted in each of the units inspected. In variables sampling, the numerical
magnitude of a characteristic is measured and recorded for each inspected unit; this involves
reference to a continuous scale of some kind. - correct answer ✔✔Acceptance sampling
A specific plan that indicates the sampling sizes and associated acceptance or non acceptance
criteria to be used. In attributes sampling, for example, there are single, double, multiple,
sequential, chain and skip-lot sampling plans. In variables sampling, there are single, double and
sequential sampling plans. For detailed descriptions of these plans, see the standard
ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and Symbols—Statistical Quality Control. -
correct answer ✔✔Acceptance sampling plan
Certification by a recognized body of the facilities, capability, objectivity, competence and
integrity of an agency, service or operational group or individual to provide the specific service
or operation needed. The term has multiple meanings depending on the sector. Laboratory
accreditation assesses the capability of a laboratory to conduct testing, generally using standard
test methods. Accreditation for healthcare organizations involves an authoritative body
,surveying and verifying compliance with recognized criteria, similar to certification in other
sectors. - correct answer ✔✔Accreditation
An organization with authority to accredit other organizations to perform services such as
quality system certification. - correct answer ✔✔Accreditation body
The characteristic of a measure. - correct answer ✔✔Accuracy
An accounting system that assigns costs to a product based on the amount of resources used to
design, order or make it. - correct answer ✔✔Activity based costing
An arrow diagram used in planning. - correct answer ✔✔Activity network diagram
High level automotive process for product realization, from design through production part
approval. - correct answer ✔✔Advanced Product Quality Planning (APQP)
Healthcare term for any event that is not consistent with the desired, normal or usual operation
of the organization; also known as a sentinel event. - correct answer ✔✔Adverse event
A management tool for organizing information (usually gathered during a brainstorming
activity). - correct answer ✔✔Affinity diagram
Actions to ensure that a process or activity supports the organization's strategy, goals and
objectives. - correct answer ✔✔Alignment
An organization that formally recognizes another organization's competency to perform specific
tests, types of tests or calibrations. - correct answer ✔✔American Association for Laboratory
Accreditation (A2LA)
,Released for the first time in October 1994, an economic indicator and cross industry measure
of the satisfaction of U.S. household customers with the quality of the goods and services
available to them. This includes goods and services produced in the United States and imports
from foreign firms that have substantial market shares or dollar sales. ASQ is a founding sponsor
of the ACSI, along with the University of Michigan Business School and the CFI Group. - correct
answer ✔✔American Customer Satisfaction Index (ACSI)
A private, nonprofit organization that administers and coordinates the U.S. voluntary
standardization and conformity assessment system. It is the U.S. member body in the
International Organization for Standardization, known as ISO. - correct answer ✔✔American
National Standards Institute (ANSI)
Organization that accredits certification bodies for ISO 9001 quality management systems, ISO
14001 environmental management systems and other industry specific requirements. - correct
answer ✔✔American National Standards Institute-American Society for Quality (ANSI-ASQ)
A technical society for nondestructive testing (NDT) professionals. - correct answer
✔✔American Society for Nondestructive Testing (ASNT)
A professional, not-for profit association that develops, promotes and applies quality related
information and technology for the private sector, government and academia. ASQ serves more
than 108,000 individuals and 1,100 corporate members in the United States and 108 other
countries. - correct answer ✔✔American Society for Quality (ASQ)
Name of ASQ from 1946 through the middle of 1997, when the name was changed to ASQ. -
correct answer ✔✔American Society for Quality Control (ASQC)
Not-forprofit organization that provides a forum for the development and publication of
voluntary consensus standards for materials, products, systems and services. - correct answer
✔✔American Society for Testing and Materials (ASTM)
, Not-forprofit organization that provides a forum for the development and publication of
voluntary consensus standards for materials, products, systems and services. - correct answer
✔✔American Society for Testing and Materials (ASTM) International
A membership organization providing materials, education and support related to workplace
learning and performance. - correct answer ✔✔American Society for Training and Development
(ASTD)
Basic computer characters accepted by all American machines and many foreign ones. - correct
answer ✔✔American standard code for information interchange (ASCII)
A statistical procedure for troubleshooting industrial processes and analyzing the results of
experimental designs with factors at fixed levels. It provides a graphical display of data. Ellis R.
Ott developed the procedure in 1967 because he observed that non statisticians had difficulty
understanding analysis of variance. Analysis of means is easier for quality practitioners to use
because it is an extension of the control chart. In 1973, Edward G. Schilling further extended the
concept, enabling analysis of means to be used with non-normal distributions and attributes
data in which the normal approximation to the binomial distribution does not apply. This is
referred to as analysis of means for treatment effects. - correct answer ✔✔Analysis of means
(ANOM)
A basic statistical technique for determining the proportion of influence a factor or set of factors
has on total variation. It subdivides the total variation of a data set into meaningful component
parts associated with specific sources of variation to test a hypothesis on the parameters of the
model or to estimate variance components. There are three models: fixed, random and mixed. -
correct answer ✔✔Analysis of variance (ANOVA)
A production area visual control device, such as a lighted overhead display. It communicates the
status of the production system and alerts team members to emerging problems (from andon, a
Japanese word meaning "light"). - correct answer ✔✔Andon board
