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CPSM Exam 1 Questions and Answers (100% Correct Answers) Already Graded A+

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Vista previa 3 fuera de 18 páginas

CPSM Exam 1 Questions and Answers (100% Correct Answers) Already Graded A+

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1
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CPSM Exam 3 Questions and Answers
(100% Correct Answers) Already Graded
A+


Q: Storming
Ans: The time when a group experiences chaotic vying for leadership
and attempts at group processes. Team members may challenge
goals and objectives of the team. Personal agendas may also start to
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emerge at this time.


Q: Forming
Ans: When the group comes together initially and gets to know one
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another. The team organizes itself. For Example, the team sets
operating procedures, clearly defines its charter and sets timelines.


Q: Norming
Ans: The team establishes ways of prioritizing issues, clearly defining
goals and objectives and arriving at an agreement on how the task
should be carried out. The group coming to an agreement on how to
operate.


Q: Performing
Ans: When the group does the work to accomplish goals.


Q: adjouring stage
Ans: Usually includes a wrap-up period as well as a review to
determine whether or not they have accomplished what they were
chartered to do.


Q: Punitive Damages

, 2
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Ans: Awarded as punishment and or deterrent when a defendant is
found to have done wrong intentionally or deliberately. Punitive
damages are rarely awarded in breach of contract disputes.


Q: Actual Damages
Ans: Compensate for the amount of proven harm, loss, or injury
suffered by the plaintiff.


Q: Liquidated Damages
Ans: Those agreed upon during the formation of a contract, to be
paid by the breaching party in the event of a defined breach of
contract.
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Q: Specific Performance
Ans: A special remedy where the court orders the seller to perform the
contract as agreed rather than awarding monetary damages.
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Q: Theory Y
Ans: Starts from the premise that people are self motivated and
intrinsically seek to do a good job.


Q: Theory X
Ans: Starts from the premise that people are naturally lazy and need to
be driven by external forces to do good work. These managers
operate from a control and punishment perspective and use fear to
motivate people.


Q: Span of Control
Ans: The number of people a manager supervises


Q: Management by Objectives (MBO)
Ans: Is a form of participatory management in which employee and
supervisor agree on objectives of performance.


Q: Brand/Repetutational Risk

, 3
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Ans: Results from public perception of the organization, particularly is
products and services. Management issues such as treatment of
employees may influence reputation, but in this case the risk is primarily
legal.


Q: Operational Risk
Ans: Comes from inadequate or failed internal processes, systems or
staff.


Q: Technical Risk
Ans: Results from technology that does not perform as planned or
becomes obsolete. Pre-deployment testing and ongoing monitoring of
the technological environment help mitigate such risks.
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Q: Before the Fact Controls
Ans: Are those established before the work begins. Examples include
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budgets and project plans.


Q: During the Fact Controls
Ans: Are those designed to give immediate feedback while the work is
happening, such as automatic error alerts or process controls.


Q: After the Fact Controls
Ans: Those that examine results after they have happened to check
errors. Examples include audits and final inspections.


Q: Process Controls
Ans: Controls built into processes to monitor work as it happens
(another example of during the fact control)


Q: Formal working groups
Ans: Refers to a managers authority relationship with the members of
that group.


Q: Informal Work Group

Información del documento

Subido en
28 de agosto de 2025
Número de páginas
18
Escrito en
2025/2026
Tipo
Examen
Contiene
Preguntas y respuestas
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