TEST BANK FOR COMMUNICATION IN NURSING 10TH EDITION BY JULIA BALZER RILEY (LATEST EDITION 2024)

TEST BANK
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CommunicationinNursing10thEdition
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JuliaBalzerRiley

, TableofContents
Chapter1: Responsible, Assertive, Caring Communication in
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ss Nursing Chapter 2: The Client-Nurse Relationship: A Helping
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ss Relationship Chapter 3: Solving Problems Together ss ss ss ss ss




Chapter4: Understanding Each Other: Communicationand Culture Chapter
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ss 5: Demonstrating Warmth
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Chapter 6: Showing Respect ss ss ss




ss Chapter 7: Being Genuine ss ss ss




ss Chapter 8: Being Empathetic ss ss ss




ss Chapter9:Using Self- s zz




DisclosureChapter 10: Being ss ss




ss specific Chapter 11: Asking ss ss ss




ss Questions Chapter12: ss




ExpressingOpinions Chapter 13: zz ss




Using Humor ss




Chapter14:Embracingthe Spiritual Journey of Health Caring, Meaning Making Chapter 15: s ss ss ss ss ss ss ss zz ss




ss Requesting Support ss




Chapter 16: Overcoming Evaluation
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ss AnxietyChapter 17: Working with ss ss ss




ss Feedback Chapter 18: UsingRelaxation ss ss ss




ss technique
Chapter19: Incorporating Imagery in Professional Practice and Self-
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ss Care Chapter 20 Incorporating Positive Self-Talk
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Chapter21: s s Learning to Work Together in Groups ss ss ss ss ss




ss Chapter22:TheChangingWorld of Electronic ss ss




ss Communication Chapter23:LearningConfrontationskills zz s




ss Chapter 24: Refusing Unreasonable Requests
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Chapter s s 25: s s Communicating s s Assertively s s and s s Responsibly s s with s s Distressed
s s Clients s s and ColleaguesChapter 26: Communicating Assertively and Responsibly with
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Aggressive Clients and Colleagues Chapter 27: Communicating Assertively and Responsibly with
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ss Unpopular Clients Chapter 29: Communicating at the End-of-
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LifeChapter 30: Continuing the Commitment ss ss ss ss

,BalzerRiley: Communication inNursing,10thEdition ss ss s s
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Chapter1:Responsible,Assertive,Caring Communication inNursing s s ss ss s




Test Bank ss




ss MultipleChoice s




1. Which statement describes the affective s s s s s s s s s s aspect s s of
s s learning effectivecommunication strategies? s s ss




a. ―Thenurse should use clear, direct statements using objective words.‖
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b. ―Thenurse uses body language that is congruent with theverbal message.‖
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c. ―Thenursebelieves that positive communication strategies build confidence.‖ s ss ss ss ss ss ss



d. ―Thenursepractices assertive and responsible communication strategies.‖ s ss ss ss ss ss




ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
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affective
ss aspects (feelings, values, and
s attitudes),
s and
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s spsychomotor aspects
s s (physical capability).Learning basic communication ss s s ss s s s s



skills involves the cognitive domain; building confidence through a belief in the
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value and impact of positive communication is the affective domain; and putting skills
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into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated
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Process: Communication and Documentation MSC: Psychosocial Integrity
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2. The nurse manager asks the staff nurse to work an extra shift. Which response
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ss bythe staff nurse is assertive and based on rational beliefs?
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a. ―I don’t want you upset, so I will work extra.‖
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b. ―Whydo Ialways have to cover extra shifts?‖ s ss s ss ss ss ss ss



c. ―I am not able to work an extra shift.‖
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d. ―If you can’t find anyone else, Iwill do it.‖
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
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irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
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or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
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Process: Communication and Documentation MSC: Safe and Effective Care
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Environment: Management of Care
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, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
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ss shifts. Which statement, if made by the staff nurse, is nonassertive and may result in
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ss afrustrated response from the nurse manager?
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a. ―I want to decide the shifts for all of the other staff nurses.‖
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b. ―Do whatever you want. It doesn’t really matterto me.‖
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c. ―Thank you for offering me a choice. Iprefer 12-hour shifts.‖ ss ss ss ss ss ss ss s ss ss



d. ―You will never be able to giveme what Ireally want to work.‖
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ANS:B
A statement that allows others to make decisions for a person
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s is an example of a nonassertive style of communication; the response of
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others to a nonassertive statement may include disrespect, guilt, anger, or
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frustration. Statements that make choices for others or that are accusations are examples
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of aggressive styles of communication; the response of others to an aggressive statement
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may include hurt, defensiveness, or humiliation. A statement that allows making
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one’s own decisions is an example ofassertive style of communication; the response
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of others to an assertive statement may include mutual respect.DIF: Analysis REF: p. 7
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TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective
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Care Environment: Management of Care
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4. The nurse is providing care to a patient who was admitted with heart failure. The
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ss patient has not been following the prescribed diet or taking the prescribed
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ss medications. Which type of communication approach is most important s s s s s s s s s s s s s s s s



s s for the nurse to use with this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication ss ss ss ss



b. Assertive,responsible, andcaring communication s s s s



c. Aggressive,sympathetic, and realistic communication s ss ss ss



d. Positive,expert, and focused communication s ss ss ss




ANS:B
Communication must be technically responsible, assertive, and caring s s s s s s s s s s s s s s



s to facilitate a change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP:
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s Integrated Process: Communication and Documentation MSC: Psychosocial Integrity
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5. Which are examples of a nurse s s s s s s s s s s s s who s s is s s communicating
s s responsibly? (Select all t hat apply) s s s s z ss




a. The nurse uses profanity to respond to a s s s s s s s s s s s s s s s s client s s who s s is
intoxicated and verballyabusive. s s s s ss



b. The nurse helps a client talk to family members about ss ss ss ss ss ss ss ss ss



discontinuingchemotherapy. ss z