C954 WGU INFORMATION TECHNOLOGY
MANAGEMENT
fact - Answer -The confirmation or validation of an event or object
information age - Answer -A time when infinite quantities of facts are widely available to
anyone who can use a computer
internet of things (IoT) - Answer -A world where interconnected Internet-enabled
devices or "things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - Answer -refers to devices that connect directly to there
devices
data aggregation - Answer -The collection of data from various sources for the purpose
of data processing
structured data - Answer -data that has defined length, type and format and includes
numbers, dates, or strings such as Customer Address
ambient digital experience - Answer -a blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves
form one place to another
Internet of Everything (IoE) - Answer -a concept that extends the Internet of Things
(IoT) emphasis on machine-to-machine communications to describe a more complex
system that also encompasses people and processes
autonomous agent - Answer -software that carries out some set of operations on behalf
of a user or another program with some degree of independence or autonomy, and
employ some knowledge or representation of the user's goals or desires
autonomic computing - Answer -a self-managing computing model named after, and
patterned on, the human body's autonomic nervous system
transformation process - Answer -the technical core, especially in manufacturing
organizations; the actual conversion of inputs to outputs
value-added - Answer -the term used to describe the difference between the cost of
inputs and the value of price of outputs
strategic business units (SBUs) - Answer -consists of several stand alone businesses
,materials requirement planning (MRP) system - Answer -sales forecasts to make sure
that needed parts and materials are available at the right time and place in a specific
company
tactical planning - Answer -focuses on producing goods and services as efficiently as
possible within the strategic plan
operational planning and control (OP&C) - Answer -deals with the day to day
procedures for performing work, including scheduling, inventory, and process
management
International Organization for Standardization (ISO) - Answer -a non-governmental
organization established in 1947 to promote the development of world standards to
facilitate the international exchange of goods and services
process quality - Answer -main goal is to produce defect free products
six sigma quality - Answer -the goal is to detect potential problems to prevent their
occurrence and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - Answer -1987 U.S. standard awarding quality
awards in seven key areas: leadership, strategic planning, customer/market focus,
information and analysis, human resources focus, process management, and business
results
ISO 900 - Answer -international organization for standardization (1947) requiring a
company to determine customer needs, including regulatory and legal requirements
including communication arrangements. Other standards involve process control,
product testing, storage and delivery.
ISO 14000 - Answer -collection of best practices for managing an organizations impact
on the environment
CMMI - Answer -capability maturity integration is a framework for best practices. Does
not describe the processes themselves; it describes the characteristics of good
processes, thus providing efficient guidelines.
inputs - Answer -land, labor, capital, information
transformation - Answer -conversion process
outputs - Answer -goods & services
storage virtualization - Answer -combines multiple network storage devices so that they
appear to be a single storage device
,network virtualization - Answer -combines networks by splitting the available bandwidth
into independent channels that an be assigned in real time to a specific device
server virtualization - Answer -combines the physical resources, such as servers,
processors, and operating systems, from the applications
system virtualization - Answer -the ability to present the resources of a single computer
as if it is a collation of separate computers (virtual machines)
multi-tenancy - Answer -a single instance of a system serves multiple customers
cloud fabric controller - Answer -an individual who monitors and provisions cloud
resources similar to a server administrator at an individual company
cloud fabric - Answer -the software that makes the benefits of cloud computing possible
hybrid cloud - Answer -includes two or more private, public, or community clouds, but
each cloud remains separate and is only linked by technology that enables data and
application portability
cloud bursting - Answer -when a company uses its own computing infrastructure for
normal usage and accesses the cloud when it needs to sale for high/peak load
requirements, ensuring a sudden spike in usage does not result in poor performance or
system crashes
utility computing - Answer -offers a pay-per-use revenue model similar to a metered
service such as gas or electricity
Infrastructure as a Service (IaaS) - Answer -delivers hardware networking capabilities,
including use of servers, networking, and storage, over the cloud using a pay-per-use
revenue model
Disaster Recovery as a Device (DRaaS) - Answer -Offers backup services that use
cloud resources to protect applications and data form disruption caused by disaster
Data as a Service (DaaS) - Answer -facilitates the accessibility of business-critical data
in a timely, secure, and affordable manner
Moore's Law - Answer -refers to the computer chip performance per dollar doubling
every 18 months
upcycle - Answer -reuses or refurbishes waste and creates new product
governance - Answer -method or system of government for management or control
, information systems audit and control association (USACA) - Answer -a set of
guidelines and supporting tools for IT governance that is accepted worldwide and
generally used by auditors and companies as a way to integrate technology to
implement controls and meet specific business objectives
internet technology infrastructure library (ITIL) - Answer -a framework provided by the
government of the UK that offers eight sets of management procedures
committee of sponsoring organizations (COSO) - Answer -key for evaluating internal
controls such as human resources, logistics, IT, risk, legal, marketing and sales,
operations, financial functions, procurement, and reporting
capability maturity model integration (CMMI) method - Answer -a process improvement
approach that contains 22 process areas
enterprise architecture - Answer -a process for how an organization will build, deploy,
use, and share its data, processes, and MIS assets
deperimeterization - Answer -occurs when an organization moves employees outside
its firewall, a growing movement to change the way corporations address technology
security
transborder data flows (TDF) - Answer -when business data flows across international
boundaries over the telecommunications networks of global information systems
carbon emission - Answer -includes the carbon dioxide & carbon monoxide in the
atmosphere produced by processes and systems
grid computing - Answer -a collection of computers coordinated to solve a common
problem
smart grid - Answer -delivers electricity using two-way digital technology
virtualization - Answer -the creation of a virtual (rather than actual) version of
computing resources, such as an operating system, a server, a storage device, or other
network resources
data center - Answer -a facility used to house management information systems and
associated components, such as telecommunications and storage systems
public cloud - Answer -promotes massive, global, industrywide applications offered to
the general public
private cloud - Answer -serves only one customer or organization and can be located
on the customer's premises or off premises
MANAGEMENT
fact - Answer -The confirmation or validation of an event or object
information age - Answer -A time when infinite quantities of facts are widely available to
anyone who can use a computer
internet of things (IoT) - Answer -A world where interconnected Internet-enabled
devices or "things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - Answer -refers to devices that connect directly to there
devices
data aggregation - Answer -The collection of data from various sources for the purpose
of data processing
structured data - Answer -data that has defined length, type and format and includes
numbers, dates, or strings such as Customer Address
ambient digital experience - Answer -a blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves
form one place to another
Internet of Everything (IoE) - Answer -a concept that extends the Internet of Things
(IoT) emphasis on machine-to-machine communications to describe a more complex
system that also encompasses people and processes
autonomous agent - Answer -software that carries out some set of operations on behalf
of a user or another program with some degree of independence or autonomy, and
employ some knowledge or representation of the user's goals or desires
autonomic computing - Answer -a self-managing computing model named after, and
patterned on, the human body's autonomic nervous system
transformation process - Answer -the technical core, especially in manufacturing
organizations; the actual conversion of inputs to outputs
value-added - Answer -the term used to describe the difference between the cost of
inputs and the value of price of outputs
strategic business units (SBUs) - Answer -consists of several stand alone businesses
,materials requirement planning (MRP) system - Answer -sales forecasts to make sure
that needed parts and materials are available at the right time and place in a specific
company
tactical planning - Answer -focuses on producing goods and services as efficiently as
possible within the strategic plan
operational planning and control (OP&C) - Answer -deals with the day to day
procedures for performing work, including scheduling, inventory, and process
management
International Organization for Standardization (ISO) - Answer -a non-governmental
organization established in 1947 to promote the development of world standards to
facilitate the international exchange of goods and services
process quality - Answer -main goal is to produce defect free products
six sigma quality - Answer -the goal is to detect potential problems to prevent their
occurrence and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - Answer -1987 U.S. standard awarding quality
awards in seven key areas: leadership, strategic planning, customer/market focus,
information and analysis, human resources focus, process management, and business
results
ISO 900 - Answer -international organization for standardization (1947) requiring a
company to determine customer needs, including regulatory and legal requirements
including communication arrangements. Other standards involve process control,
product testing, storage and delivery.
ISO 14000 - Answer -collection of best practices for managing an organizations impact
on the environment
CMMI - Answer -capability maturity integration is a framework for best practices. Does
not describe the processes themselves; it describes the characteristics of good
processes, thus providing efficient guidelines.
inputs - Answer -land, labor, capital, information
transformation - Answer -conversion process
outputs - Answer -goods & services
storage virtualization - Answer -combines multiple network storage devices so that they
appear to be a single storage device
,network virtualization - Answer -combines networks by splitting the available bandwidth
into independent channels that an be assigned in real time to a specific device
server virtualization - Answer -combines the physical resources, such as servers,
processors, and operating systems, from the applications
system virtualization - Answer -the ability to present the resources of a single computer
as if it is a collation of separate computers (virtual machines)
multi-tenancy - Answer -a single instance of a system serves multiple customers
cloud fabric controller - Answer -an individual who monitors and provisions cloud
resources similar to a server administrator at an individual company
cloud fabric - Answer -the software that makes the benefits of cloud computing possible
hybrid cloud - Answer -includes two or more private, public, or community clouds, but
each cloud remains separate and is only linked by technology that enables data and
application portability
cloud bursting - Answer -when a company uses its own computing infrastructure for
normal usage and accesses the cloud when it needs to sale for high/peak load
requirements, ensuring a sudden spike in usage does not result in poor performance or
system crashes
utility computing - Answer -offers a pay-per-use revenue model similar to a metered
service such as gas or electricity
Infrastructure as a Service (IaaS) - Answer -delivers hardware networking capabilities,
including use of servers, networking, and storage, over the cloud using a pay-per-use
revenue model
Disaster Recovery as a Device (DRaaS) - Answer -Offers backup services that use
cloud resources to protect applications and data form disruption caused by disaster
Data as a Service (DaaS) - Answer -facilitates the accessibility of business-critical data
in a timely, secure, and affordable manner
Moore's Law - Answer -refers to the computer chip performance per dollar doubling
every 18 months
upcycle - Answer -reuses or refurbishes waste and creates new product
governance - Answer -method or system of government for management or control
, information systems audit and control association (USACA) - Answer -a set of
guidelines and supporting tools for IT governance that is accepted worldwide and
generally used by auditors and companies as a way to integrate technology to
implement controls and meet specific business objectives
internet technology infrastructure library (ITIL) - Answer -a framework provided by the
government of the UK that offers eight sets of management procedures
committee of sponsoring organizations (COSO) - Answer -key for evaluating internal
controls such as human resources, logistics, IT, risk, legal, marketing and sales,
operations, financial functions, procurement, and reporting
capability maturity model integration (CMMI) method - Answer -a process improvement
approach that contains 22 process areas
enterprise architecture - Answer -a process for how an organization will build, deploy,
use, and share its data, processes, and MIS assets
deperimeterization - Answer -occurs when an organization moves employees outside
its firewall, a growing movement to change the way corporations address technology
security
transborder data flows (TDF) - Answer -when business data flows across international
boundaries over the telecommunications networks of global information systems
carbon emission - Answer -includes the carbon dioxide & carbon monoxide in the
atmosphere produced by processes and systems
grid computing - Answer -a collection of computers coordinated to solve a common
problem
smart grid - Answer -delivers electricity using two-way digital technology
virtualization - Answer -the creation of a virtual (rather than actual) version of
computing resources, such as an operating system, a server, a storage device, or other
network resources
data center - Answer -a facility used to house management information systems and
associated components, such as telecommunications and storage systems
public cloud - Answer -promotes massive, global, industrywide applications offered to
the general public
private cloud - Answer -serves only one customer or organization and can be located
on the customer's premises or off premises
