,Table of Contents x x
Part 1: Introductionx x
Chapter 1: What Is Organizational Behavior? P
x x x x x x
art 2: The Individual
x x x
Chapter 2: Diversity in Organizations Chx x x x x
apter 3: Attitudes and Job Satisfaction Ch
x x x x x x
apter 4: Emotions and Moods Chapter 5:
x x x x x x x
Personality and Values x x
Chapter 6: Perception and Individual Decision Making Ch
x x x x x x x
apter 7: Motivation Conceptsx x x
Chapter 8: Motivation: From Concepts to Applications Pa
x x x x x x x
rt 3: The Group
x x x
Chapter 9: Foundations of Group Behavior Cha
x x x x x x
pter 10: Understanding Work Teams Chapter 1
x x x x x x
1: Communication
x
Chapter 12: Leadership Chapte x x x
r 13: Power and Politics
x x x x
Chapter 14: Conflict and Negotiation Parx x x x x
t 4: The Organization System
x x x x
Chapter 15: Foundations of Organization Structure Chapte
x x x x x x
r 16: Organizational Culture
x x x
Chapter 17: Human Resource Policies and Practices Chapter
x x x x x x x x
18: Organizational Change and Stress Management
x x x x x
,Organizational Behavior, 15e (Robbins/Judge) Cha x x x x
pter 1 What Is Organizational Behavior?
x x x x x
1) are defined as people who oversee the activities of others and who are responsible for attaining go
x x x x x x x x x x x x x x x x
als in organizations.
x x
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
x x
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warm
x x x x x x x x x x x x x x x x x
ing project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is
x x x x x x x x x x x x x x x x x x x x x
also deciding which members of her team will work on engaging with the public and which will work on lobbying
x x x x x x x x x x x x x x x x x x x x
with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. W
x x x x x x x x x x x x x x x x x x x
hich of the following categories of functions is Mitchell undertaking?
x x x x x x x x x
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
xAnswer: B x
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy pr
x x x x x x x x x x x x x x x x
oject. During the project, she needs to motivate team members to attain their project milestones and direct them
x x x x x x x x x x x x x x x x x x
through different phases of the project. Which of the following kinds of functions will these tasks be covered u
x x x x x x x x x x x x x x x x x x
nder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading x
Answer: E x
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently
x x x x x x x x x x x x x x x
faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the sc
x x x x x x x x x x x x x x x x x x
hedule to find the cause of the delay, before speeding up the implementation process by allocating more member
x x x x x x x x x x x x x x x x x
s for the implementation phase. By doing this, which of the following functions is she performing?
x x x x x x x x x x x x x x x
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x
5) Which of the following functions do managers undertake as part of planning functions?
x x x x x x x x x x x x
A) defining an organization's goals x x x
B) implementing strategies for achieving goals x x x x
C) executing plans to integrate activities x x x x
D) accomplishing goals of a project x x x x
E) employing strategies to coordinate tasks x x x x x
Answer: A x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant ma
x x x x x x x x x x x x x x x x x x x
y be termed as a
x x . x x
A) leader
B) figurehead
C) resource allocator x
D) negotiator
E) disturbance handler x x
Answer: B x
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the
x x x x x x x x x x x x x x x x x x x x x
market. Her work in the next few weeks involves sharing knowledge about the product with her team members. Sh
x x x x x x x x x x x x x x x x x x
e will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of
x x x x x x x x x x x x x x x x x x x x x x
the following roles is Ortiz playing?
x x x x x
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
xAnswer: A x
8) Regina George works as a campaign manager in a not-for-
x x x x x x x x x
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with
x x x x x x x x x x x x x x x
managers who are working on the issue of food safety. Through her network of contacts, she strives to gain informa
x x x x x x x x x x x x x x x x x x x
tion about the stakeholders in the food industry and other lobby groups. Which of the following roles is George mos
x x x x x x x x x x x x x x x x x x x
t likely to be playing according to Mintzberg's classification of managerial roles?
x x x x x x x x x x x
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator x
xAnswer: C x
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter
x x x x x x x x x x x x x x x x x x x
clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networkin
x x x x x x x x x x x x x x x x x x x
g with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Whic
x x x x x x x x x x x x x x x x x
h of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?
x x x x x x x x x x x x x x
A) figurehead
B) leader
C) symbol head x
D) monitor
E) spokesperson
Part 1: Introductionx x
Chapter 1: What Is Organizational Behavior? P
x x x x x x
art 2: The Individual
x x x
Chapter 2: Diversity in Organizations Chx x x x x
apter 3: Attitudes and Job Satisfaction Ch
x x x x x x
apter 4: Emotions and Moods Chapter 5:
x x x x x x x
Personality and Values x x
Chapter 6: Perception and Individual Decision Making Ch
x x x x x x x
apter 7: Motivation Conceptsx x x
Chapter 8: Motivation: From Concepts to Applications Pa
x x x x x x x
rt 3: The Group
x x x
Chapter 9: Foundations of Group Behavior Cha
x x x x x x
pter 10: Understanding Work Teams Chapter 1
x x x x x x
1: Communication
x
Chapter 12: Leadership Chapte x x x
r 13: Power and Politics
x x x x
Chapter 14: Conflict and Negotiation Parx x x x x
t 4: The Organization System
x x x x
Chapter 15: Foundations of Organization Structure Chapte
x x x x x x
r 16: Organizational Culture
x x x
Chapter 17: Human Resource Policies and Practices Chapter
x x x x x x x x
18: Organizational Change and Stress Management
x x x x x
,Organizational Behavior, 15e (Robbins/Judge) Cha x x x x
pter 1 What Is Organizational Behavior?
x x x x x
1) are defined as people who oversee the activities of others and who are responsible for attaining go
x x x x x x x x x x x x x x x x
als in organizations.
x x
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
x x
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warm
x x x x x x x x x x x x x x x x x
ing project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is
x x x x x x x x x x x x x x x x x x x x x
also deciding which members of her team will work on engaging with the public and which will work on lobbying
x x x x x x x x x x x x x x x x x x x x
with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. W
x x x x x x x x x x x x x x x x x x x
hich of the following categories of functions is Mitchell undertaking?
x x x x x x x x x
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
xAnswer: B x
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy pr
x x x x x x x x x x x x x x x x
oject. During the project, she needs to motivate team members to attain their project milestones and direct them
x x x x x x x x x x x x x x x x x x
through different phases of the project. Which of the following kinds of functions will these tasks be covered u
x x x x x x x x x x x x x x x x x x
nder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading x
Answer: E x
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently
x x x x x x x x x x x x x x x
faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the sc
x x x x x x x x x x x x x x x x x x
hedule to find the cause of the delay, before speeding up the implementation process by allocating more member
x x x x x x x x x x x x x x x x x
s for the implementation phase. By doing this, which of the following functions is she performing?
x x x x x x x x x x x x x x x
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x
5) Which of the following functions do managers undertake as part of planning functions?
x x x x x x x x x x x x
A) defining an organization's goals x x x
B) implementing strategies for achieving goals x x x x
C) executing plans to integrate activities x x x x
D) accomplishing goals of a project x x x x
E) employing strategies to coordinate tasks x x x x x
Answer: A x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant ma
x x x x x x x x x x x x x x x x x x x
y be termed as a
x x . x x
A) leader
B) figurehead
C) resource allocator x
D) negotiator
E) disturbance handler x x
Answer: B x
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the
x x x x x x x x x x x x x x x x x x x x x
market. Her work in the next few weeks involves sharing knowledge about the product with her team members. Sh
x x x x x x x x x x x x x x x x x x
e will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of
x x x x x x x x x x x x x x x x x x x x x x
the following roles is Ortiz playing?
x x x x x
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
xAnswer: A x
8) Regina George works as a campaign manager in a not-for-
x x x x x x x x x
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with
x x x x x x x x x x x x x x x
managers who are working on the issue of food safety. Through her network of contacts, she strives to gain informa
x x x x x x x x x x x x x x x x x x x
tion about the stakeholders in the food industry and other lobby groups. Which of the following roles is George mos
x x x x x x x x x x x x x x x x x x x
t likely to be playing according to Mintzberg's classification of managerial roles?
x x x x x x x x x x x
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator x
xAnswer: C x
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter
x x x x x x x x x x x x x x x x x x x
clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networkin
x x x x x x x x x x x x x x x x x x x
g with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Whic
x x x x x x x x x x x x x x x x x
h of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?
x x x x x x x x x x x x x x
A) figurehead
B) leader
C) symbol head x
D) monitor
E) spokesperson
