SMTP Arby's Manager Training
Tip - answer Talk in Position
Top - answer Talk out Position
Arby's Purpose - answer Inspiring smiles through delicious experiences
Arby's Values - answer Dream big, Play fair, Work hard, Get it done, Have fun, Make a
difference
Arby's Red Hat Service - Manager principles - answer Fully staffed with friendly people,
treat our team members right, train trust and empower, set the example
Arby's Red Hat Service - Team member principles - answer friendly, proud, put our
guests first, make it right
4 basics of friendly service - answer smile, eye contact, greet, and thank
BLAST - answer believe, listen, apologize, solve, thank
**Four Criteria for Success** - answer Learn business inside and out, people oriented
leader, front line oriented, and get results every step of the way
Bun Toasting Standards TACT - answer Taste, appearance, color, and temperature
An equipment turn-on schedule is used in order to avoid - answer Power surge/ high
utility cost
The Arby's speed of service standard at the drive thru is ___ seconds at lunch, ____ at
dinner, and _____ seconds for all other service periods the drive thru - answer50/60/75
seconds
The holding oven is _____ F - answer150
The shake machine may be turned on "wash" _____ minutes before closing - answer5
The Ops Checklist is completed at - answer10:30am and 4:30pm
When must you wear slicer safety gloves? - answerWhen slicing tomatoes. When
cleaning, assembling, and disassembling the slicer
Ann acceptable beef efficiency is between ____ and ____% - answer93-95
Tip - answer Talk in Position
Top - answer Talk out Position
Arby's Purpose - answer Inspiring smiles through delicious experiences
Arby's Values - answer Dream big, Play fair, Work hard, Get it done, Have fun, Make a
difference
Arby's Red Hat Service - Manager principles - answer Fully staffed with friendly people,
treat our team members right, train trust and empower, set the example
Arby's Red Hat Service - Team member principles - answer friendly, proud, put our
guests first, make it right
4 basics of friendly service - answer smile, eye contact, greet, and thank
BLAST - answer believe, listen, apologize, solve, thank
**Four Criteria for Success** - answer Learn business inside and out, people oriented
leader, front line oriented, and get results every step of the way
Bun Toasting Standards TACT - answer Taste, appearance, color, and temperature
An equipment turn-on schedule is used in order to avoid - answer Power surge/ high
utility cost
The Arby's speed of service standard at the drive thru is ___ seconds at lunch, ____ at
dinner, and _____ seconds for all other service periods the drive thru - answer50/60/75
seconds
The holding oven is _____ F - answer150
The shake machine may be turned on "wash" _____ minutes before closing - answer5
The Ops Checklist is completed at - answer10:30am and 4:30pm
When must you wear slicer safety gloves? - answerWhen slicing tomatoes. When
cleaning, assembling, and disassembling the slicer
Ann acceptable beef efficiency is between ____ and ____% - answer93-95
