PGA 3.0 LEVEL 2 TEST QUESTIONS WITH COMPLETE SOLUTION!!
What department is considered the core business unit? - (ANSWER)golf operation
From a functional perspective, a vendor is what kind of resource? - (ANSWER)financial
resource @#$%^&*()
What must exist for a facility to have a positive culture? - (ANSWER)resources
What would a typical organizational chart of a golf operation show? - (ANSWER)staff roles &
the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
(ANSWER)size of facility and number of resources
Staff is considered a tangible resource? - (ANSWER)true
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)culture
How can facilities foster a positive culture? - (ANSWER)open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
(ANSWER)true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - (ANSWER)true
What should a manager consider when determining the number of employees needed to run an
operation? - (ANSWER)human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
(ANSWER)lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - (ANSWER)false
What is the first step in acquiring a new technology-based system? - (ANSWER)assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
(ANSWER)encourages staff to buy-in to the guidelines it sets out
, PGA 3.0 LEVEL 2 TEST QUESTIONS WITH COMPLETE SOLUTION!!
Promotion is one of the four "Ps" of marketing - (ANSWER)true
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
@#$%^&*()
or combination of them intended to identify the goods and services of a seller? -
(ANSWER)brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - (ANSWER)true
What does yield management allow? - (ANSWER)allows facility to maximize the total number
of rounds available each day
What term would be considered an important metric for monitoring performance against budget?
- (ANSWER)variance
What can yield management predict? - (ANSWER)demand
What is the formula for developing a yield management report for a given period? -
(ANSWER)rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - (ANSWER)metrics and staff
service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - (ANSWER)75%
Managing by walking around is the most effective when organizational protocols are observed,
such as, limiting conversation to their direct reports - (ANSWER)false
One of the main benefits of the interpersonal management approach to monitoring performance
is to ensure policies and procedures are being followed - (ANSWER)true
Visit regularly with heads of other departments is an example of managing by waking around as
it applies to monitoring operations? - (ANSWER)true
What is the main objective of behavioral management? - (ANSWER)manage employee
behaviors
What is the focus of the interpersonal management approach? - (ANSWER)keeping track of
performance and employee behavior
What department is considered the core business unit? - (ANSWER)golf operation
From a functional perspective, a vendor is what kind of resource? - (ANSWER)financial
resource @#$%^&*()
What must exist for a facility to have a positive culture? - (ANSWER)resources
What would a typical organizational chart of a golf operation show? - (ANSWER)staff roles &
the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
(ANSWER)size of facility and number of resources
Staff is considered a tangible resource? - (ANSWER)true
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)culture
How can facilities foster a positive culture? - (ANSWER)open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
(ANSWER)true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - (ANSWER)true
What should a manager consider when determining the number of employees needed to run an
operation? - (ANSWER)human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
(ANSWER)lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - (ANSWER)false
What is the first step in acquiring a new technology-based system? - (ANSWER)assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
(ANSWER)encourages staff to buy-in to the guidelines it sets out
, PGA 3.0 LEVEL 2 TEST QUESTIONS WITH COMPLETE SOLUTION!!
Promotion is one of the four "Ps" of marketing - (ANSWER)true
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
@#$%^&*()
or combination of them intended to identify the goods and services of a seller? -
(ANSWER)brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - (ANSWER)true
What does yield management allow? - (ANSWER)allows facility to maximize the total number
of rounds available each day
What term would be considered an important metric for monitoring performance against budget?
- (ANSWER)variance
What can yield management predict? - (ANSWER)demand
What is the formula for developing a yield management report for a given period? -
(ANSWER)rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - (ANSWER)metrics and staff
service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - (ANSWER)75%
Managing by walking around is the most effective when organizational protocols are observed,
such as, limiting conversation to their direct reports - (ANSWER)false
One of the main benefits of the interpersonal management approach to monitoring performance
is to ensure policies and procedures are being followed - (ANSWER)true
Visit regularly with heads of other departments is an example of managing by waking around as
it applies to monitoring operations? - (ANSWER)true
What is the main objective of behavioral management? - (ANSWER)manage employee
behaviors
What is the focus of the interpersonal management approach? - (ANSWER)keeping track of
performance and employee behavior
