MANA 3001 EXAM REVIEW QUESTIONS
WITH CORRECT ANSWERS!!
What is organizational behavior (OB)?
The impact that individuals, groups, and structure have on behavior within organizations for
improving an organization's effectiveness.
What does a manager do?
Someone who gets things done through other people in organizations.
What are the responsibilities of a manager? (Interpersonal)
Figurehead - Required to perform a number of routine duties of a legal or social nature.
Leader - Responsible for the motivation and direction of employees.
Liaison - Maintains a network of outside contacts who provide favors and information.
What are the responsibilities of a manager? (Informational)
Monitor - Receives a wide variety of information.
Disseminator - Transmits information received from outsiders/employees to members.
Spokesperson - Transmits information to outsiders on organization's plans, policies, actions, and
results.
What are the responsibilities of a manager? (Decisional)
Entrepreneur - Searches for opportunities and initiates projects to bring about change.
Disturbance Handler - Responsible for to take action when there are unexpected disturbances.
Resource Allocator - Make/approve significant decisions.
Negotiator - Represents the organization at major negotiations.
What is the purpose of OB scholarship?
It's how organizations develop human strength, foster vitality and resilience, and unlock
potential.
What is workforce diversity?
, When organizations are more heterogenous in terms of gender identity, age, race, ethnicity,
sexual orientation, and other characteristics
What is surface-level diversity?
(what you can physically see)
- Gender
- Age
- Race
- Ethnicity
What is deep-level diversity?
(what you learn about someone over time)
- Values
- Personality
- Work preferences
What are differences with respect to work?
Characteristics such as age, gender, identity, race, and ethnicity are some of the most obvious
ways employees differ.
How is gender identity related to differences at work?
Glass ceiling (preventing women from reaching highest levels)
Glass cliff (putting women in risky positions of power during crisis)
Sexual orientation
What is prejudice?
An attitude that pushes feelings towards others, which separates that group and other groups.
- Sexism, racism, ageism
What is implicit bias?
A prejudice that may be hidden outside one's conscious awareness.
What is discrimination?
WITH CORRECT ANSWERS!!
What is organizational behavior (OB)?
The impact that individuals, groups, and structure have on behavior within organizations for
improving an organization's effectiveness.
What does a manager do?
Someone who gets things done through other people in organizations.
What are the responsibilities of a manager? (Interpersonal)
Figurehead - Required to perform a number of routine duties of a legal or social nature.
Leader - Responsible for the motivation and direction of employees.
Liaison - Maintains a network of outside contacts who provide favors and information.
What are the responsibilities of a manager? (Informational)
Monitor - Receives a wide variety of information.
Disseminator - Transmits information received from outsiders/employees to members.
Spokesperson - Transmits information to outsiders on organization's plans, policies, actions, and
results.
What are the responsibilities of a manager? (Decisional)
Entrepreneur - Searches for opportunities and initiates projects to bring about change.
Disturbance Handler - Responsible for to take action when there are unexpected disturbances.
Resource Allocator - Make/approve significant decisions.
Negotiator - Represents the organization at major negotiations.
What is the purpose of OB scholarship?
It's how organizations develop human strength, foster vitality and resilience, and unlock
potential.
What is workforce diversity?
, When organizations are more heterogenous in terms of gender identity, age, race, ethnicity,
sexual orientation, and other characteristics
What is surface-level diversity?
(what you can physically see)
- Gender
- Age
- Race
- Ethnicity
What is deep-level diversity?
(what you learn about someone over time)
- Values
- Personality
- Work preferences
What are differences with respect to work?
Characteristics such as age, gender, identity, race, and ethnicity are some of the most obvious
ways employees differ.
How is gender identity related to differences at work?
Glass ceiling (preventing women from reaching highest levels)
Glass cliff (putting women in risky positions of power during crisis)
Sexual orientation
What is prejudice?
An attitude that pushes feelings towards others, which separates that group and other groups.
- Sexism, racism, ageism
What is implicit bias?
A prejudice that may be hidden outside one's conscious awareness.
What is discrimination?
