IAHSS Chapter questions
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1. Which of the following is NOT one of the classifications Individual healthcare
of healthcare organizations discussed in this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare
2. Which of the following is NOT a risk issue for health- High percentage of tech-
care? nical and professional
a. Drugs are used and stored in the facility staff
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain
open
3. Which of the follwing is usually at the top of the orga- Board of Directors
nizational chart?
a. board of directors
b. department leaders
c. assistant administrators
d. vice presidents
4. Which of the following statements best describes em- All staff directly employed
ployees? by the facility
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons
5. Security uses senior management's endorsement to Strong and Effective
build what kind of program?
a. strong and effective
, IAHSS Chapter questions
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b. a program that works in a small part of the facility
c. generally effective
d. strong and simple
6. How should friendships and interpersonal relation- Encouraged, but securi-
ships between security officers and staff members ty staff educated about
from other departments be treated? ethics and avoiding fa-
a. Discouraged voritism
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about
ethics and avoiding favoritism
7. Which of the following allows a department to assess Benchmarking
its cost-effectiveness within an organization?
a. crime analysis
b. risk assessments
c. benchmarking
8. What should the most primary overriding concern of The goals and mission of
any security department be? the entity employing the
a. It's image security services
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the
security services
d. Cost-effectiveness
9. Which of the following are skills a security professional All the above
should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above
, IAHSS Chapter questions
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10. Why are vendors potentially a high-security risk to a Vendors often have access
health care facility? to sensitive areas yet staff
a. Vendors often have access to sensitive areas yet of the healthcare organi-
staff of the healthcare organizations may know very zations may know very lit-
little about vendors background. tle about vendors back-
b. vendors typically drive large vehicles that can con- ground
ceal large amounts of stolen property or contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products
that could be targeted for theft
11. In the patient- and family-centered care philosophy, The patient provided he
who determines which individuals are part of the pa- or she is developmentally
tient's family? mature and competent to
a. patient's parents or legal guardians do so
b. nursing staff
c. attending physician
d. the patient provided he or she is developmentally
mature and competent to do so
12. Which of the following is NOT an example of an exter- Employees
nal customer?
a. patients
b. vendors
c. employees
d. regulatory agencies
13. Which of the following does NOT help the security Wearing the uniform shirt
uniform communicate an appropriate message to the untucked
public?
a. clean uniform
b. wearing the uniform shirt untucked
, IAHSS Chapter questions
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c. well-cared-for uniform
d. shined footwear
14. Which of the following is NOT an example of undesir- Confidence
able behavior and demeanor in a security officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence
15. What is the relationship between employees and man- Employee relations
agement sometimes called?
a. employee relations
b. protest management decisions
c. family interactions
d. tense conversation
16. Which of the following may union members NOT do Block entrances to the fa-
during a picketing? cility
a. carry signs
b. protest management decisions
c. block entrances to the facility
d. congregate outside the facility
17. The speech pattern related to your tone of voice is Paraverbal Communica-
considered which form of communication? tion
a. nonverbal communication
b. paraverbal communication
c. excessive dialogue communication
d. passive communication
18. Which of the following is not a proper technique to use Looking at your watch
when providing a good customer service? every few minutes
Study online at https://quizlet.com/_3jq91k
1. Which of the following is NOT one of the classifications Individual healthcare
of healthcare organizations discussed in this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare
2. Which of the following is NOT a risk issue for health- High percentage of tech-
care? nical and professional
a. Drugs are used and stored in the facility staff
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain
open
3. Which of the follwing is usually at the top of the orga- Board of Directors
nizational chart?
a. board of directors
b. department leaders
c. assistant administrators
d. vice presidents
4. Which of the following statements best describes em- All staff directly employed
ployees? by the facility
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons
5. Security uses senior management's endorsement to Strong and Effective
build what kind of program?
a. strong and effective
, IAHSS Chapter questions
Study online at https://quizlet.com/_3jq91k
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple
6. How should friendships and interpersonal relation- Encouraged, but securi-
ships between security officers and staff members ty staff educated about
from other departments be treated? ethics and avoiding fa-
a. Discouraged voritism
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about
ethics and avoiding favoritism
7. Which of the following allows a department to assess Benchmarking
its cost-effectiveness within an organization?
a. crime analysis
b. risk assessments
c. benchmarking
8. What should the most primary overriding concern of The goals and mission of
any security department be? the entity employing the
a. It's image security services
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the
security services
d. Cost-effectiveness
9. Which of the following are skills a security professional All the above
should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above
, IAHSS Chapter questions
Study online at https://quizlet.com/_3jq91k
10. Why are vendors potentially a high-security risk to a Vendors often have access
health care facility? to sensitive areas yet staff
a. Vendors often have access to sensitive areas yet of the healthcare organi-
staff of the healthcare organizations may know very zations may know very lit-
little about vendors background. tle about vendors back-
b. vendors typically drive large vehicles that can con- ground
ceal large amounts of stolen property or contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products
that could be targeted for theft
11. In the patient- and family-centered care philosophy, The patient provided he
who determines which individuals are part of the pa- or she is developmentally
tient's family? mature and competent to
a. patient's parents or legal guardians do so
b. nursing staff
c. attending physician
d. the patient provided he or she is developmentally
mature and competent to do so
12. Which of the following is NOT an example of an exter- Employees
nal customer?
a. patients
b. vendors
c. employees
d. regulatory agencies
13. Which of the following does NOT help the security Wearing the uniform shirt
uniform communicate an appropriate message to the untucked
public?
a. clean uniform
b. wearing the uniform shirt untucked
, IAHSS Chapter questions
Study online at https://quizlet.com/_3jq91k
c. well-cared-for uniform
d. shined footwear
14. Which of the following is NOT an example of undesir- Confidence
able behavior and demeanor in a security officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence
15. What is the relationship between employees and man- Employee relations
agement sometimes called?
a. employee relations
b. protest management decisions
c. family interactions
d. tense conversation
16. Which of the following may union members NOT do Block entrances to the fa-
during a picketing? cility
a. carry signs
b. protest management decisions
c. block entrances to the facility
d. congregate outside the facility
17. The speech pattern related to your tone of voice is Paraverbal Communica-
considered which form of communication? tion
a. nonverbal communication
b. paraverbal communication
c. excessive dialogue communication
d. passive communication
18. Which of the following is not a proper technique to use Looking at your watch
when providing a good customer service? every few minutes
