Communication Process - correct answer Source, Message, method of transmission, receiver, feedback
Types of communication - correct answer verbal and nonverbal
Levels of Communication - correct answer social
therapeutic or purposeful
orientation - correct answer learning about the person, developing trust
working - correct answer exploring thoughts and feelings
Termination - correct answer the act of ending something
Restating - correct answer repeating in a slightly different way
Clarifying - correct answer Asking a closed-ended question in response to a patient's statement to be
sure you understand
Reflecting - correct answer" you feel" statement
Paraphrasing - correct answer rephrasing the statement to what the receiver believes the sender meant.
minimal - correct answer sounds or words that encourage the sender to continue with the message.
Remaining silent - correct answer silence can encourage the sender to continue
, Summarizing - correct answer Briefly stating the main points and key details of a work in your own
words.
Validating - correct answer asking questions related to the original statement
why - correct answer another way of saying no
false reassurance - correct answer what you say in your reassurance may not be true
probing - correct answer Pushing for information beyond what is medically necessary to know.
belitting - correct answer to cause (a person or thing) to seem little or less
giving advice - correct answer telling someone what to do
simple answers - correct answer causes the receiver to feel misunderstood.
formal communication - correct answer always start
nursing jargon - correct answer avoid speaking this way to patients
Beliefs - correct answer specific ideas that people hold to be true
Norms - correct answer rules and expectations by which a society guides the behavior of its members
Folkways - correct answer Socially acceptable behaviors without great moral significance
Morals - correct answer beliefs strongly held by members