MOP FINAL EXAM STUDY GUIDE
Medical Administrative Asst. duties - Answer -Schedule appts, screen phone calls,
obtain and verify patient registration, transcribe medical dictation, maintain records,
prepare correspondence, code procedures and diagnosis for physician services,
perform billing and collection procedures, and prepare and submit insurance claims
Medical Administrative Asst skills - Answer -Medical terminology, anatomy and
physiology, disease process, computer and keyboard skills, and good grammar
Medical transcriptionist are certified through - Answer -AHDI= Association for
Healthcare Documentation Integrity. Not mandatory
Medical biller and coders are certified through - Answer -AAPC American Acadamy of
Professional Coders
Medical Assistants are certified through - Answer -AMT American Medical Technologist
AAMA American Association of Medical Association
Empathy - Answer -Means individual has an understanding of what another individual
is experiencing
Compassion - Answer -Displaying genuine care and concern for people. Kind and
considerate. Often putting anothers feelings ahead of your own.
Professional appearance - Answer -Casual (scrubs, clean tennis shoes or nursing
shoes) Id badge worn at all times, fingernails clean and trimmed, no fake nails, hair
must be pulled back, scents should be avoided, jewelry kept to a minimum, and tattoos
covered
Places of employment - Answer -Clinic, hospital, nursing home, home health agency,
pharmaceutical business, dental office, independent lab or radiology facility, and legal
office
Provider - Answer -Individual responsible for coordinating and delivering health care
services
Primary care provider specialties - Answer -Family practice, general practice, internal
medicine, obstetrics and gynecology, and pediatrics
Nursing professionals - Answer -RN, LPN, and CNA
MD's vs DO's - Answer -More MD's than DO's
Common Specialties - Answer -Cardiology, Endocrinology, Gastroenterology,
Obstetrics and gynecology, Opthamology, Orthopedic surgery, Psychiatry, and urology
, Reciprocity - Answer -Physician licensed in one state is allowed to obtain a license in
another state without taking the licensing exam
USMLE - Answer -United States Medical Licensing Exam. Medical doctor
What is Nursing theory and who conceived it - Answer -Culture care diversity and
universality. Created by Madeline M. Leininger
What is culture and who should aware of it - Answer -It's beliefs, behaviors and
attitudes shared by a group of people. Everyone (Medical staff)
Language barrier - Answer -Exist if 2 people cannot communicate effectively by using a
common language. Obtain an interpreter
Denial - Answer -Patient cannot believe that something has happened to him or her.
Situation feels like a bad dream
Anger - Answer -Patient becomes very upset with the situation
Bargaining - Answer -Makes deals, usually to a higher power.
Depression - Answer -Hope for any improvement may be lost
Acceptance - Answer -Acknowledgement of the situation
When dealing with an angry patient what old adage should you remember - Answer -
Customer is always right
When talking to an angry patient you should - Answer -Remain calm, speak softly and
directly, listen intently, take patient to a private room
You should never avoid what when dealing with an angry patient - Answer -Anger
4 telephone greetings - Answer -Good morning, identify facility, identify yourself, and
offer to help
You should always do what when placing a caller on hold - Answer -Ask then wait for a
response
Things to remember when transferring a call - Answer -Ask if you can transfer,
Announce call, don't talk too loud, do not breach confidentiality, do not include reason
for call, and tell caller what you're doing
Positive body language - Answer -Eye contact, smile, open posture, comfortable
distance
Medical Administrative Asst. duties - Answer -Schedule appts, screen phone calls,
obtain and verify patient registration, transcribe medical dictation, maintain records,
prepare correspondence, code procedures and diagnosis for physician services,
perform billing and collection procedures, and prepare and submit insurance claims
Medical Administrative Asst skills - Answer -Medical terminology, anatomy and
physiology, disease process, computer and keyboard skills, and good grammar
Medical transcriptionist are certified through - Answer -AHDI= Association for
Healthcare Documentation Integrity. Not mandatory
Medical biller and coders are certified through - Answer -AAPC American Acadamy of
Professional Coders
Medical Assistants are certified through - Answer -AMT American Medical Technologist
AAMA American Association of Medical Association
Empathy - Answer -Means individual has an understanding of what another individual
is experiencing
Compassion - Answer -Displaying genuine care and concern for people. Kind and
considerate. Often putting anothers feelings ahead of your own.
Professional appearance - Answer -Casual (scrubs, clean tennis shoes or nursing
shoes) Id badge worn at all times, fingernails clean and trimmed, no fake nails, hair
must be pulled back, scents should be avoided, jewelry kept to a minimum, and tattoos
covered
Places of employment - Answer -Clinic, hospital, nursing home, home health agency,
pharmaceutical business, dental office, independent lab or radiology facility, and legal
office
Provider - Answer -Individual responsible for coordinating and delivering health care
services
Primary care provider specialties - Answer -Family practice, general practice, internal
medicine, obstetrics and gynecology, and pediatrics
Nursing professionals - Answer -RN, LPN, and CNA
MD's vs DO's - Answer -More MD's than DO's
Common Specialties - Answer -Cardiology, Endocrinology, Gastroenterology,
Obstetrics and gynecology, Opthamology, Orthopedic surgery, Psychiatry, and urology
, Reciprocity - Answer -Physician licensed in one state is allowed to obtain a license in
another state without taking the licensing exam
USMLE - Answer -United States Medical Licensing Exam. Medical doctor
What is Nursing theory and who conceived it - Answer -Culture care diversity and
universality. Created by Madeline M. Leininger
What is culture and who should aware of it - Answer -It's beliefs, behaviors and
attitudes shared by a group of people. Everyone (Medical staff)
Language barrier - Answer -Exist if 2 people cannot communicate effectively by using a
common language. Obtain an interpreter
Denial - Answer -Patient cannot believe that something has happened to him or her.
Situation feels like a bad dream
Anger - Answer -Patient becomes very upset with the situation
Bargaining - Answer -Makes deals, usually to a higher power.
Depression - Answer -Hope for any improvement may be lost
Acceptance - Answer -Acknowledgement of the situation
When dealing with an angry patient what old adage should you remember - Answer -
Customer is always right
When talking to an angry patient you should - Answer -Remain calm, speak softly and
directly, listen intently, take patient to a private room
You should never avoid what when dealing with an angry patient - Answer -Anger
4 telephone greetings - Answer -Good morning, identify facility, identify yourself, and
offer to help
You should always do what when placing a caller on hold - Answer -Ask then wait for a
response
Things to remember when transferring a call - Answer -Ask if you can transfer,
Announce call, don't talk too loud, do not breach confidentiality, do not include reason
for call, and tell caller what you're doing
Positive body language - Answer -Eye contact, smile, open posture, comfortable
distance
