Management: Principles and Applications
Custom Fourth Edition
Leonard Bierman
Mays Business School at Texas A&M University
O. C. Ferrell
Auburn University
Linda Ferrell
Auburn University
With contributions from
John Bathke
David Leo
Newton Miller
James Moore
Avisha Sadeghinejad
Sarah White
William Woods
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
,Leonard Bierman, O. C. Ferrell, Linda Ferrell
Management: Principles and Applications, Custom Fourth Edition
Associate Director, Production: Lindsay Devine
Content Product Manager: Rebecca Paynter
Development Editor: Jessica Sarra
Project Manager: Jessica Sarra
Project Coordinator: Cassie Carey, GW
Production Editor: Teresa Bdzil
Copyeditor: LSF Editorial
Photo Researcher: Cassie Carey, GW
Cover Design: Teaberry Creative
Printer: Lightning Source
Production Service: Hespenheide Design
ePub Development: M & R Consultants Corporation (MRCC)
Cover Image: Rawpixel/iStock/Getty Images Plus
ISBN-13: 978-1-62178-680-1
Copyright © 2019 by Academic Media Solutions.
Copyright © 2023 The University of Arizona Global Campus.
All rights reserved.
GRANT OF PERMISSION TO PRINT: The copyright owner of this material hereby grants the holder of this publica-
tion the right to print these materials for personal use. The holder of this material may print the materials herein
for personal use only. Any print, reprint, reproduction, or distribution of these materials for commercial use with-
out the express written consent of the copyright owner constitutes a violation of the U.S. Copyright Act, 17 U.S.C.
§§ 101-810, as amended.
https://www.uagc.edu/ | Contact Us
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
, Brief Contents
Part 1: An Overview and History of Management . . . . . . . . . . 1
Chapter 1: An Overview of Management . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: H
istory of Management Thought . . . . . . . . . . . . . . . . . 37
Part 2: Environmental and Social Issues in Management . 75
Chapter 3: The Environment of Management . . . . . . . . . . . . . . . . 77
Chapter 4: Ethics and Social Responsibility . . . . . . . . . . . . . . . . . 113
Chapter 5: Managing in a Global World . . . . . . . . . . . . . . . . . . . . . 153
Part 3: Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Chapter 6: Planning and Strategic Management . . . . . . . . . . . . . 189
Chapter 7: Decision Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Part 4: Organizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Chapter 8: O
rganizing: Designing Jobs, Departments,
and the Overall Organization . . . . . . . . . . . . . . . . . . . 269
Chapter 9: H
uman Resource Management . . . . . . . . . . . . . . . . . . 321
Chapter 10: Organizational Change and Innovation . . . . . . . . . 361
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
, Part 5: Leading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Chapter 11: Effective Leadership in the Organization . . . . . . . 399
Chapter 12: Motivating People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Chapter 13: Effective Team Management . . . . . . . . . . . . . . . . . . . 475
Chapter 14: Communicating in Organizations . . . . . . . . . . . . . . 515
Part 6: Controlling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Chapter 15: Management Control Systems . . . . . . . . . . . . . . . . . . 553
Chapter 16: M
anaging Operations and
Increasing Productivity . . . . . . . . . . . . . . . . . . . . . . . . 589
Chapter 17: Entrepreneurship and Small Business . . . . . . . . . . 625
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
Custom Fourth Edition
Leonard Bierman
Mays Business School at Texas A&M University
O. C. Ferrell
Auburn University
Linda Ferrell
Auburn University
With contributions from
John Bathke
David Leo
Newton Miller
James Moore
Avisha Sadeghinejad
Sarah White
William Woods
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
,Leonard Bierman, O. C. Ferrell, Linda Ferrell
Management: Principles and Applications, Custom Fourth Edition
Associate Director, Production: Lindsay Devine
Content Product Manager: Rebecca Paynter
Development Editor: Jessica Sarra
Project Manager: Jessica Sarra
Project Coordinator: Cassie Carey, GW
Production Editor: Teresa Bdzil
Copyeditor: LSF Editorial
Photo Researcher: Cassie Carey, GW
Cover Design: Teaberry Creative
Printer: Lightning Source
Production Service: Hespenheide Design
ePub Development: M & R Consultants Corporation (MRCC)
Cover Image: Rawpixel/iStock/Getty Images Plus
ISBN-13: 978-1-62178-680-1
Copyright © 2019 by Academic Media Solutions.
Copyright © 2023 The University of Arizona Global Campus.
All rights reserved.
GRANT OF PERMISSION TO PRINT: The copyright owner of this material hereby grants the holder of this publica-
tion the right to print these materials for personal use. The holder of this material may print the materials herein
for personal use only. Any print, reprint, reproduction, or distribution of these materials for commercial use with-
out the express written consent of the copyright owner constitutes a violation of the U.S. Copyright Act, 17 U.S.C.
§§ 101-810, as amended.
https://www.uagc.edu/ | Contact Us
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
, Brief Contents
Part 1: An Overview and History of Management . . . . . . . . . . 1
Chapter 1: An Overview of Management . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2: H
istory of Management Thought . . . . . . . . . . . . . . . . . 37
Part 2: Environmental and Social Issues in Management . 75
Chapter 3: The Environment of Management . . . . . . . . . . . . . . . . 77
Chapter 4: Ethics and Social Responsibility . . . . . . . . . . . . . . . . . 113
Chapter 5: Managing in a Global World . . . . . . . . . . . . . . . . . . . . . 153
Part 3: Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Chapter 6: Planning and Strategic Management . . . . . . . . . . . . . 189
Chapter 7: Decision Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Part 4: Organizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Chapter 8: O
rganizing: Designing Jobs, Departments,
and the Overall Organization . . . . . . . . . . . . . . . . . . . 269
Chapter 9: H
uman Resource Management . . . . . . . . . . . . . . . . . . 321
Chapter 10: Organizational Change and Innovation . . . . . . . . . 361
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
, Part 5: Leading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Chapter 11: Effective Leadership in the Organization . . . . . . . 399
Chapter 12: Motivating People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Chapter 13: Effective Team Management . . . . . . . . . . . . . . . . . . . 475
Chapter 14: Communicating in Organizations . . . . . . . . . . . . . . 515
Part 6: Controlling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Chapter 15: Management Control Systems . . . . . . . . . . . . . . . . . . 553
Chapter 16: M
anaging Operations and
Increasing Productivity . . . . . . . . . . . . . . . . . . . . . . . . 589
Chapter 17: Entrepreneurship and Small Business . . . . . . . . . . 625
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683
© 2023 The University of Arizona Global Campus. All rights reserved. Not for resale or redistribution.
