NURSING 105 FINAL EXAM CORRECT
QUESTIONS & SOLUTIONS
Which of the following is an example of verbal communication?
A) Touching a patients shoulder.
B) Making eye contact.
C) Nodding your head.
D) Writing an email to a co-worker. - ANSWER D
Which of the following is an example of non-verbal communication?
A) Writing and email to a co-worker.
B) Asking a fellow nurse for help turning a patient.
C) Smiling as the patient requests help.
D) Documenting care given in the patient's chart. - ANSWER C
Which of the following are examples of non-therapeutic communication? Mark all that
apply.
A) Active Listening
B) Clarifying
C) Personal Questions
D) Confrontation
E) Sympathy
F) Asking for Explanations
G) Sharing Empathy
H) Automatic Responses - ANSWER C D E F H
Non-verbal communication includes all of the following EXCEPT?
A) Personal Appearance
, B) Posture and Gait
C) Tone of Voice
D) Facial Expressions
E) Eye Contact
F) Gestures
G) Sounds
H) Territoriality and Personal Space - ANSWER C
Janice is a 47-year-old woman who is having a surgery to remove a tumor. She tells the
nurse that she is afraid that something will go wrong during surgery. The nurse states,
"Everything will be all right. You'll be fine." What non-therapeutic communication
technique has the nurse used?
A) Changing the subject
B) Sympathy
C) Giving approval
D) False Reassurance - ANSWER D
The nurse is caring a patient who is diabetic. To celebrate a family member's birthday
the family brings cake and ice cream to the hospital. The patient cannot eat these items.
The nurse tells to the patient's husband, "Why did you bring these things into your wife's
hospital room when you know she can't eat any of this?" The nurse has used which
non-therapeutic communication technique?
A) Asking personal questions
B) Asking for explanation
C) Arguing
D) Giving personal opinions - ANSWER B
Which of the following is the best method to reassure a patient that you are listening?
A) Changing the subject
B) Sharing empathy
QUESTIONS & SOLUTIONS
Which of the following is an example of verbal communication?
A) Touching a patients shoulder.
B) Making eye contact.
C) Nodding your head.
D) Writing an email to a co-worker. - ANSWER D
Which of the following is an example of non-verbal communication?
A) Writing and email to a co-worker.
B) Asking a fellow nurse for help turning a patient.
C) Smiling as the patient requests help.
D) Documenting care given in the patient's chart. - ANSWER C
Which of the following are examples of non-therapeutic communication? Mark all that
apply.
A) Active Listening
B) Clarifying
C) Personal Questions
D) Confrontation
E) Sympathy
F) Asking for Explanations
G) Sharing Empathy
H) Automatic Responses - ANSWER C D E F H
Non-verbal communication includes all of the following EXCEPT?
A) Personal Appearance
, B) Posture and Gait
C) Tone of Voice
D) Facial Expressions
E) Eye Contact
F) Gestures
G) Sounds
H) Territoriality and Personal Space - ANSWER C
Janice is a 47-year-old woman who is having a surgery to remove a tumor. She tells the
nurse that she is afraid that something will go wrong during surgery. The nurse states,
"Everything will be all right. You'll be fine." What non-therapeutic communication
technique has the nurse used?
A) Changing the subject
B) Sympathy
C) Giving approval
D) False Reassurance - ANSWER D
The nurse is caring a patient who is diabetic. To celebrate a family member's birthday
the family brings cake and ice cream to the hospital. The patient cannot eat these items.
The nurse tells to the patient's husband, "Why did you bring these things into your wife's
hospital room when you know she can't eat any of this?" The nurse has used which
non-therapeutic communication technique?
A) Asking personal questions
B) Asking for explanation
C) Arguing
D) Giving personal opinions - ANSWER B
Which of the following is the best method to reassure a patient that you are listening?
A) Changing the subject
B) Sharing empathy
