Salesforce Certified Associate - Practice Questions
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should the
associate go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page - correct answer B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new skills
with the chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges - correct answer B
A Salesforce associate is creating a report that needs to show changes in a value over a series of
point in time. Which type of chart should the associate add to this report to help visualize these
changes?
A. Donut
B. Scatter
C. Line - correct answer C
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in
the financial services space. GCC wants a solution for customer service where complaints can
be logged through a web form and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud - correct answer C
A Salesforce associate is working from a custom Contact list view and noticed key information is
missing. What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
,C. Edit list filters - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance. They
also need to identify which are custom objects. Where should the associate go to see this
information?
A. App Launcher
B. Object Manager
C. Global Search - correct answer B
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail - correct answer A
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead
records during these events, but they often forget to change the Lead Source field to Trade
Show*. What approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'. - correct
answer C
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow.
GCC's needs include: Communicating available products and service to its prospective
customers Improving its sales pipeline forecast and management quarterly revenue goals
Offering support to customers through its website, consider for implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing - correct answer B
, When a sales rep needs to give an additional discount for an opportunity, a manager needs to
review and authorize the discount request. What should be used to lock the record before a
decision is made?
A. Page layout
B. Approval process
C. validation rule - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role
and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions with
their company in the last year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities in a list view. The associate
would like to summarize, filter, and move opportunities along the pipeline. What should they
do to meet this requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. - correct answer A
A nonprofit organization wants to help ensure residents in their area receive health checkups.
The nonprofit also wants to ensure resident tracking history and all data are stored in a way
that complies with local privacy laws. Which Salesforce cloud solution should help meet these
needs?
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to Account. Where should the
associate go to add the related list to Account?
A. Account Record page
B. Page Layout
C. Case Record page - correct answer B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the challenge of learning new skills
with the chance of winning prizes?
A. Ranks
B. Quests
C. Superbadges - correct answer B
A Salesforce associate is creating a report that needs to show changes in a value over a series of
point in time. Which type of chart should the associate add to this report to help visualize these
changes?
A. Donut
B. Scatter
C. Line - correct answer C
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in
the financial services space. GCC wants a solution for customer service where complaints can
be logged through a web form and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud - correct answer C
A Salesforce associate is working from a custom Contact list view and noticed key information is
missing. What should they do to add the missing information?
A. Edit sharing settings
B. Select Fields to Display
,C. Edit list filters - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within their company's instance. They
also need to identify which are custom objects. Where should the associate go to see this
information?
A. App Launcher
B. Object Manager
C. Global Search - correct answer B
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail - correct answer A
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead
records during these events, but they often forget to change the Lead Source field to Trade
Show*. What approach would improve data integrity for the Lead Source field'
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Set the default value of the Lead Source field to Trade Show'.
C. Create a validation rule requiring the Lead Source field to equal Trade Show'. - correct
answer C
*!APPEARED IN THE EXAM!*
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow.
GCC's needs include: Communicating available products and service to its prospective
customers Improving its sales pipeline forecast and management quarterly revenue goals
Offering support to customers through its website, consider for implementation?
A. Service, Experience, and Marketing
B. Sales, Service, and Marketing
C. Commerce, Service, and Marketing - correct answer B
, When a sales rep needs to give an additional discount for an opportunity, a manager needs to
review and authorize the discount request. What should be used to lock the record before a
decision is made?
A. Page layout
B. Approval process
C. validation rule - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to connect with other Salesforce associates in their local area.
Which Salesforce resource allows them to network and collaborate with others based on role
and location?
A. Salesforce Interest Groups
B. Trailblazer Community Groups
C. Trailblazer Connect - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts that have had interactions with
their company in the last year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. - correct answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities in a list view. The associate
would like to summarize, filter, and move opportunities along the pipeline. What should they
do to meet this requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. - correct answer A
A nonprofit organization wants to help ensure residents in their area receive health checkups.
The nonprofit also wants to ensure resident tracking history and all data are stored in a way
that complies with local privacy laws. Which Salesforce cloud solution should help meet these
needs?
