lOMoAR
ff ss
TEST BANK For
ffss ffss ffss
Human Resources Management in Canada
ffss ffss ffss ffss
15th Canadian Edition by Gary Dessler
ffss ffss ffss ffss ffss
ffss Chapters 1 - 17 ffss ffss ffss
,lOMoAR
ff ss
, lOMoAR
ff ss
Answers are at the end of each Chapter
ffss ffss ffss ffss ffss ffss ffss
Chapter 1 ffss
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
question.
ff ss
1) Human resources management refers to: ffss ffss ffss ffss
A) the management of people in organizations.
ffss ffss ffss ffss ffss
B) concepts and techniques for organizing work activities. ffss ffss ffss ffss ffss ffss
C) all managerial activities.
ffss ffss
D) concepts and techniques used in leading people at work. ffss ffss ffss ffss ffss ffss ffss ffss
E) management techniques for controlling people at work. ffss ffss ffss ffss ffss ffss
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) physical capital. ffss
B) management's philosophy. ffss
C) human capital. ffss
D) production capital. ffss
E) cultural diversity. ffss
3) Human resources practices that support strategy include:
ffss ffss ffss ffss ffss ffss
A) performance management. ffss
B) production scheduling. ffss
C) policies and procedures. ffss ffss
D) staffing practices. ffss
E) rewards practices. ffss
4) A company utilizes a system to measure the impact of Human Resources which balances measures
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
relating to financial results, customers, internal business processes and human capital management. This
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
system is knows as the:
ffss ffss ffss ffss ffss
A) HRIS.
B) balanced strategy. ffss
C) Human Capital Index. ffss ffss
D) balanced scorecard. ffss
E) none of the above. ffss ffss ffss
5) You have been tasked with building employee engagement at the firm you work for. Strategic
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
human resources initiatives you would consider implementing include:
ffss ffss ffss ffss ffss ffss ffss ffss
A) employee recognition programs and management development programs. ffss ffss ffss ffss ffss ffss
B) diversity programs. ffss
C) employee recognition programs. ffss ffss
D) employee relations activity. ffss ffss
E) job design indicators. ffss ffss
6) HR department staff members are traditionally involved in key operational responsibilities. Which
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
of the following is an operational responsibility?
ffss ffss ffss ffss ffss ffss ffss
A) setting goals and objectives ffss ffss ffss
B) collecting metrics ffss
C) analyzing metrics ffss
D) interpreting human right laws ffss ffss ffss
E) interpreting health and safety legislation ffss ffss ffss ffss
, lOMoAR
ff ss
7) Being completely familiar with employment legislation, HR policies and procedures, collective
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
with which of the following HR activities?
ffss ffss ffss ffss ffss ffss ffss
A) serving as a consultant ffss ffss ffss
B) formulating policies and procedures ffss ffss ffss
C) offering advice ffss
D) providing services ffss
E) serving as a change agent ffss ffss ffss ffss
8) The practice of contracting with outside vendors to handle specified functions on a permanent
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
basis
ffss ffss is known as
ffss ffss
A) hiring temporary employees. ffss ffss
B) payroll and benefits administration. ffss ffss ffss
C) contract administration. ffss
D) outsourcing.
E) labour-management relations. ffss
9) The company's plan for how it will balance its internal strengths and weaknesses with
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
external opportunities and threats in order to maintain competitive advantage is known as
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) HR strategy. ffss
B) strategy.
C) environmental scanning. ffss
D) policies and procedures. ffss ffss
E) none of the above. ffss ffss ffss
10) Rita is the HR Director of a manufacturing company. She recently undertook research to
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
identify competitor compensation and incentive plans, information about pending legislative changes and
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
conducting:
ffss
A) environmental scanning. ffss
B) an employee engagement survey.
ffss ffss ffss
C) an external market survey. ffss ffss ffss
D) an envrionmental study. ffss ffss
E) an external opportunities/threats study.
ffss ffss ffss
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
company's sales force due to an economic downturn. He was also involved in arranging for
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
outplacement services and employee retention programs as well as restructuring of the business following
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
the downsizing. This is an example of HR's role in:
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) formulating strategy. ffss
B) operational activities. ffss
C) environmental scanning. ffss
D) environmental scanning and executing strategy. ffss ffss ffss ffss
E) executing strategy. ffss
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
known as:
ffss ffss
A) organizational climate. ffss
B) the strategic plan. ffss ffss
C) the mission statement. ffss ffss
D) organizational culture. ffss
E) the pervading atmosphere. ffss ffss
ff ss
TEST BANK For
ffss ffss ffss
Human Resources Management in Canada
ffss ffss ffss ffss
15th Canadian Edition by Gary Dessler
ffss ffss ffss ffss ffss
ffss Chapters 1 - 17 ffss ffss ffss
,lOMoAR
ff ss
, lOMoAR
ff ss
Answers are at the end of each Chapter
ffss ffss ffss ffss ffss ffss ffss
Chapter 1 ffss
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
question.
ff ss
1) Human resources management refers to: ffss ffss ffss ffss
A) the management of people in organizations.
ffss ffss ffss ffss ffss
B) concepts and techniques for organizing work activities. ffss ffss ffss ffss ffss ffss
C) all managerial activities.
ffss ffss
D) concepts and techniques used in leading people at work. ffss ffss ffss ffss ffss ffss ffss ffss
E) management techniques for controlling people at work. ffss ffss ffss ffss ffss ffss
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) physical capital. ffss
B) management's philosophy. ffss
C) human capital. ffss
D) production capital. ffss
E) cultural diversity. ffss
3) Human resources practices that support strategy include:
ffss ffss ffss ffss ffss ffss
A) performance management. ffss
B) production scheduling. ffss
C) policies and procedures. ffss ffss
D) staffing practices. ffss
E) rewards practices. ffss
4) A company utilizes a system to measure the impact of Human Resources which balances measures
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
relating to financial results, customers, internal business processes and human capital management. This
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
system is knows as the:
ffss ffss ffss ffss ffss
A) HRIS.
B) balanced strategy. ffss
C) Human Capital Index. ffss ffss
D) balanced scorecard. ffss
E) none of the above. ffss ffss ffss
5) You have been tasked with building employee engagement at the firm you work for. Strategic
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
human resources initiatives you would consider implementing include:
ffss ffss ffss ffss ffss ffss ffss ffss
A) employee recognition programs and management development programs. ffss ffss ffss ffss ffss ffss
B) diversity programs. ffss
C) employee recognition programs. ffss ffss
D) employee relations activity. ffss ffss
E) job design indicators. ffss ffss
6) HR department staff members are traditionally involved in key operational responsibilities. Which
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
of the following is an operational responsibility?
ffss ffss ffss ffss ffss ffss ffss
A) setting goals and objectives ffss ffss ffss
B) collecting metrics ffss
C) analyzing metrics ffss
D) interpreting human right laws ffss ffss ffss
E) interpreting health and safety legislation ffss ffss ffss ffss
, lOMoAR
ff ss
7) Being completely familiar with employment legislation, HR policies and procedures, collective
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
with which of the following HR activities?
ffss ffss ffss ffss ffss ffss ffss
A) serving as a consultant ffss ffss ffss
B) formulating policies and procedures ffss ffss ffss
C) offering advice ffss
D) providing services ffss
E) serving as a change agent ffss ffss ffss ffss
8) The practice of contracting with outside vendors to handle specified functions on a permanent
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
basis
ffss ffss is known as
ffss ffss
A) hiring temporary employees. ffss ffss
B) payroll and benefits administration. ffss ffss ffss
C) contract administration. ffss
D) outsourcing.
E) labour-management relations. ffss
9) The company's plan for how it will balance its internal strengths and weaknesses with
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
external opportunities and threats in order to maintain competitive advantage is known as
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) HR strategy. ffss
B) strategy.
C) environmental scanning. ffss
D) policies and procedures. ffss ffss
E) none of the above. ffss ffss ffss
10) Rita is the HR Director of a manufacturing company. She recently undertook research to
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
identify competitor compensation and incentive plans, information about pending legislative changes and
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
conducting:
ffss
A) environmental scanning. ffss
B) an employee engagement survey.
ffss ffss ffss
C) an external market survey. ffss ffss ffss
D) an envrionmental study. ffss ffss
E) an external opportunities/threats study.
ffss ffss ffss
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
company's sales force due to an economic downturn. He was also involved in arranging for
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
outplacement services and employee retention programs as well as restructuring of the business following
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
the downsizing. This is an example of HR's role in:
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
A) formulating strategy. ffss
B) operational activities. ffss
C) environmental scanning. ffss
D) environmental scanning and executing strategy. ffss ffss ffss ffss
E) executing strategy. ffss
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are
ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss ffss
known as:
ffss ffss
A) organizational climate. ffss
B) the strategic plan. ffss ffss
C) the mission statement. ffss ffss
D) organizational culture. ffss
E) the pervading atmosphere. ffss ffss
