Solutions
10 Tips for Being a Leader People Want to Support Correct
Answers 1. Make leadership part of your job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
3 Reasons for Disorganization Correct Answers 1. You have
too much stuff (Declutter)
2. The things you have don't have a place where they belong
(Pick a Place)
3. You don't put things back where they belong (Put Things
Back)
,4 Communication Styles Correct Answers 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
5 Levels of Leadership (John Maxwell) Correct Answers 1.
Position
2. Permission
3. Production
4. People development
5. Pinnacle
5 Options for Processing Email Correct Answers 1. Delete it
2. Delegate it
3. Do it (2 min or less)
4. Delay it (more than 2 min to complete)
5. Archive it (doesn't require response or action)
5 Stages of Project Management Correct Answers 1. Initiating
2. Planning (longest)
3. Executing (delegation)
,4. Monitoring and Controlling
5. Closing
Acceptable Use Policy Correct Answers Rules for computer
use
Action Planning Correct Answers Tasks, timelines, standards,
assignments, resources required, supporting factors and
stakeholders, obstacles and possible restraining forces
Action-Centered Leadership Correct Answers 3 intertwined
goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
Activity (or Utilization) Log Correct Answers Logs all activity
in a given day
Adware Correct Answers Clutters your screen with unwanted
advertisements, banners or pop-up windows
, Antivirus Software Correct Answers Finds and removes a
variety of viruses from your computer while scanning for
potential threats
Archives Correct Answers Used to organize messages you
want to be able to access later on, but which have already been
processed
Assumptions Correct Answers Ideas that are formed without
valid evidence to back them up
Asynchronous Digital Communication Correct Answers
Someone posts a message that someone reads later (email,
recorded video)
Background Tasking Correct Answers Tasks that can be done
simultaneously because one or both of them does not require
mental effort
Batching Correct Answers Process of doing all items that are
similar in nature in one period of time to reduce ramp up and
slow down time