Module 00107 - Basic Communication Skills Test Questions and Answers Solved Correctly
Jargon - AnswersSpecialized terms used in a specific industry
Nonverbal communication - AnswersAll communication that does not use words. This includes personal
appearance, personal environment, use of time, and body language
Active listening - AnswersA process that involves respecting others, listening to what is being said, and
understanding what is being said
Body language - AnswersA person's facial expression, physical posture, gestures, use of space, all of
which communicate feelings and ideas
Paraphrasing - AnswersExpressing something heard or read using different words
Permits - AnswersLegal documents that allow a task to be undertaken
Change orders - AnswersA written order by the owner of a project for the contractor to make a change
in time, amount, or specifications
Table of contents - AnswersA list of book chapters or sections, usually located at the front of the book.
Index - Answersan alphabetical listing of topics, along with the page numbers where each topic appears
Glossary - AnswersAn alphabetical list of terms and definitions
Appendixes - AnswersSource of detailed or specific information placed at the end of a section, a chapter,
or a book
Tables - AnswersA way to present important text and numbers so they can be read and understood at a
glance
Graphs - AnswersInformation shown as a picture or chart. Graphs may be represented in various forms,
including line graphs and bar charts
Font - AnswersThe type style used for letters and numbers
Italics - AnswersLetters and numbers that lean to the right rather than stand straight up
Punch lists - AnswersWritten lists that identify deficiencies requiring correction at completion
Memos - AnswersInformal written correspondence. Another term for memorandum (plural:
memoranda)
Bullets - AnswersLarge, vertically aligned dots that highlight items in a list.
Electronic signature - AnswersSignatures that are used to sign electronic documents by capturing
handwritten signatures through computer technology and attaching them to the document or file
Jargon - AnswersSpecialized terms used in a specific industry
Nonverbal communication - AnswersAll communication that does not use words. This includes personal
appearance, personal environment, use of time, and body language
Active listening - AnswersA process that involves respecting others, listening to what is being said, and
understanding what is being said
Body language - AnswersA person's facial expression, physical posture, gestures, use of space, all of
which communicate feelings and ideas
Paraphrasing - AnswersExpressing something heard or read using different words
Permits - AnswersLegal documents that allow a task to be undertaken
Change orders - AnswersA written order by the owner of a project for the contractor to make a change
in time, amount, or specifications
Table of contents - AnswersA list of book chapters or sections, usually located at the front of the book.
Index - Answersan alphabetical listing of topics, along with the page numbers where each topic appears
Glossary - AnswersAn alphabetical list of terms and definitions
Appendixes - AnswersSource of detailed or specific information placed at the end of a section, a chapter,
or a book
Tables - AnswersA way to present important text and numbers so they can be read and understood at a
glance
Graphs - AnswersInformation shown as a picture or chart. Graphs may be represented in various forms,
including line graphs and bar charts
Font - AnswersThe type style used for letters and numbers
Italics - AnswersLetters and numbers that lean to the right rather than stand straight up
Punch lists - AnswersWritten lists that identify deficiencies requiring correction at completion
Memos - AnswersInformal written correspondence. Another term for memorandum (plural:
memoranda)
Bullets - AnswersLarge, vertically aligned dots that highlight items in a list.
Electronic signature - AnswersSignatures that are used to sign electronic documents by capturing
handwritten signatures through computer technology and attaching them to the document or file
