Cintas #623 SSR Certification Test Questions and Answers Latest Update 2025-2026
Principal Objective - AnswersWe will exceed our customers expectations to maximize the long term
value of Cintas for its shareholders and working partners.
Cintas Corporate Character - AnswersProfessional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
Customer Buying Motives - AnswersImage, Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
Customer Uniform Renting Motives - AnswersRental company can remove the soil better than Home
laundry, can add or stop people at little or no cost, convenience- garments picked up and delivered,
replacements for normal wear and tear, size changes and replacements at little or no charge, supply
responsible for where is appearance, cost-effective and turn over situations, sanitation, government
requirement, employee benefit.
Why do companies buy uniforms? - AnswersMany of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
Facility Services - Buying Motives - AnswersImage in appearance, soil protection, sanitation, safety,
convenience, minimize management involvement, trap moisture, comfort under foot.
Why do companies rent facility service products? - AnswersProduct offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness issues, hygiene
products such as soap sanitizer touchless bathroom systems etc, Sanitizing Process, Frequency of Service
, What is NPS? - AnswersNet Promoter Score, a management tool used to gauge a customer's loyalty and
satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-10 is Promoting.
Competitive Urgency - AnswersAttending to every detail of our business with a sense of urgency,
enthusiasm, professionalism, and thoroughness
Positive Discontent - AnswersIt means never being satisfied with the status quo and we are constantly
looking for opportunities to improve everything we do.
What is ECIR? - AnswersEmpathize,
Clarify,
Isolate,
Resolve.
What is UA and what does it do? - AnswersUniform Advantage and provides Insurance in the case of
damage to garments that have not reached their service cycle.
What is PA and what does it do? - AnswersPrep advantage and covers costs for makeup charges,
restocking fees, and labor
What is EA and what does it do? - AnswersEmblem Advantage and covers the costs in regards to
material and labor for replacement garments.
How does an SSR gain rational trust with a customer? - AnswersBy providing excellent service,
performance, communication and exceeding customer expectations.
Under-promise, but over-deliver.
What are our customers expectations? - AnswersCustomers want their product, they want it clean, they
want it functional, and they want to trust and rely on their SSR.
How does an SSR gain emotional trust from their customer? - AnswersOnly after rational trust is gained,
based on attitude, dialogue, and personal rapport with customer
What is NOG? - AnswersNot our Garment(s)
What does CRF stand for? - AnswersCustomer Request Form
How many times can you prior service and account without GM approval? - AnswersOnce
When should you first start discussing AR with a customer? - AnswersAt 30 days past due.
How often must you complete Smith Driver Refresher training? - AnswersQuarterly?
Principal Objective - AnswersWe will exceed our customers expectations to maximize the long term
value of Cintas for its shareholders and working partners.
Cintas Corporate Character - AnswersProfessional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
Customer Buying Motives - AnswersImage, Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
Customer Uniform Renting Motives - AnswersRental company can remove the soil better than Home
laundry, can add or stop people at little or no cost, convenience- garments picked up and delivered,
replacements for normal wear and tear, size changes and replacements at little or no charge, supply
responsible for where is appearance, cost-effective and turn over situations, sanitation, government
requirement, employee benefit.
Why do companies buy uniforms? - AnswersMany of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
Facility Services - Buying Motives - AnswersImage in appearance, soil protection, sanitation, safety,
convenience, minimize management involvement, trap moisture, comfort under foot.
Why do companies rent facility service products? - AnswersProduct offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness issues, hygiene
products such as soap sanitizer touchless bathroom systems etc, Sanitizing Process, Frequency of Service
, What is NPS? - AnswersNet Promoter Score, a management tool used to gauge a customer's loyalty and
satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-10 is Promoting.
Competitive Urgency - AnswersAttending to every detail of our business with a sense of urgency,
enthusiasm, professionalism, and thoroughness
Positive Discontent - AnswersIt means never being satisfied with the status quo and we are constantly
looking for opportunities to improve everything we do.
What is ECIR? - AnswersEmpathize,
Clarify,
Isolate,
Resolve.
What is UA and what does it do? - AnswersUniform Advantage and provides Insurance in the case of
damage to garments that have not reached their service cycle.
What is PA and what does it do? - AnswersPrep advantage and covers costs for makeup charges,
restocking fees, and labor
What is EA and what does it do? - AnswersEmblem Advantage and covers the costs in regards to
material and labor for replacement garments.
How does an SSR gain rational trust with a customer? - AnswersBy providing excellent service,
performance, communication and exceeding customer expectations.
Under-promise, but over-deliver.
What are our customers expectations? - AnswersCustomers want their product, they want it clean, they
want it functional, and they want to trust and rely on their SSR.
How does an SSR gain emotional trust from their customer? - AnswersOnly after rational trust is gained,
based on attitude, dialogue, and personal rapport with customer
What is NOG? - AnswersNot our Garment(s)
What does CRF stand for? - AnswersCustomer Request Form
How many times can you prior service and account without GM approval? - AnswersOnce
When should you first start discussing AR with a customer? - AnswersAt 30 days past due.
How often must you complete Smith Driver Refresher training? - AnswersQuarterly?
