Cintas Interview Test Questions and Answers Solved Correctly Rated 100%
Describe Your Leadership Experience - AnswersBeing an office manager I have to be able to look at the
big picture. I have to make sure that I am keeping all of my employees happy, while also keeping the
customers happy and my boss happy.
Have you ever had to withhold information from a group of people? How did you handle this? -
AnswersBeing part of the interview process and decision making process as an office manager I have to
take part in the promotion process. I am not allowed to let employees know who we are looking at to
promote so I have had employees ask me if I know if they are being looked at for promotion. I inform
them that I don`t know who is being looked at but I do know the steps they should take if they are
wanting to be considered.
What are your standards for your work? - AnswersI identify a goal and initiaiate a objective and a plan to
meet the goal. I am flexible on how i go about meeting that goal...
ex.
Describe a time that you were blamed for something that was not your fault? how did you handle the
situation? - AnswersI deal with issues with customers every day. One that comes to mind is I put in an
order for a customer, I went back and double checked the order including the quantity, the price, the
shipping address. I got a call from the customer the day their order was supposed to be delivered saying
we shipped it to the wrong location because someone in our operations department read the
paperwork wrong. Even though i could have easily pointed fingers at someone else, i knew that at the
end of the day i represented my company with that customer so I took the blame on myself and assured
them that it wouldn't`t happen again.
Describe a high-pressure situation when you did not perform as well as you'd hoped? - AnswersAt my
current position our biggest month of the year is January. Over 25% of our clients sign up in January so i
put all of my eggs in one basket pushing for deals to sign up and run in January. Because I was so
focused on that I lost sight of the upcoming months so once January passed I was at a stand still with
nothing in my pipeline. It did set my back a little and I was able to push through and end up over my
quote for the year but it was definitely a learning situation.
Describe one time you had to convince others about something - AnswersAt my current job as an office
manager we were looking into purchasing another company that we had no experience with.. My
employees didn't think it was a good idea because it required a lot of training and long hours to learn
the company and the product. I did a lot of research and i helped them understand their capabilities and
how much they could benefit from this if it did well. In the end we are purchasing the company this
week.
Describe a time when you had to solve a problem? - AnswersI had a customer called recently that said
they ran into an issue and that they needed the material that they ordered from us in two days instead
of the week lead time that we had given them. Not only did I have to work with the plant and convince
, them to stop cutting other orders to cut mine, but I had to change the regular shipping legs to do a
special delivery for the customer. In the end the customer was so happy with how we made it work that
they made us their sole metal supplier and they have doubled their sales per month.
Name a time where you had to compromise on quality and what happened as a result? - AnswersAt my
current position
Name a time where you had to give 110% effort into a project and what happened as a result. -
AnswersOne situation that I can think of that i had to give 110% effort was I got a quote from a customer
that doesn't`t buy very regularly from us. The quote was over 100 line items and i knew it would take a
lot of time and work. I was able to put everything else i was working on aside so i could put all of my
focus on this. I even calculated the best ways to quote so we could get the best price for the customer
even though i knew it would take me longer. As a result we were able to win the order and it ended up
being over $600,000.
What are your strengths? - AnswersI believe that if you ask anyone including myself they would say my
main strength is my ability to build relationships with anyone that I meet. Whether it is a new person
that I`ve never met or someone I have known my whole life I pride myself on my people skills. I am also
a good leader, no matter what class i`m in I always end up getting assigned to be the team leader.
Describe a time you were unreliable? - AnswersSo one day I was working at the office and we were
extremely busy with a lot of client issues. One of our employees called in and needed help with
something important and I told him I would get right back to him. I focus very hard on my work and I
was very caught up in payroll since it was due at noon that day and I forgot to get back to our employee
which he wasn't thrilled about. I knew that I needed to explain the situation and smooth it over with him
so I asked my boss if I could take him out to lunch the next day to apologize. He was fine with it so we
went to lunch and I explained my situation to him and told him I was very sorry and just got caught up in
the hectic day, he completely understood and we actually grew closer from that lunch and now we talk
almost everyday where before we didn't know each other as well and didn't talk quite as much. So it
actually ended up being a good thing!!
Describe a project that you worked on within a group and a problem that came up with group members
and how was it handled. - AnswersI was in my capstone class this semester at UC and we were divided
up into hypothetical "companies" and each given tasks. One of us had to take the title of CEO which
ultimately made the underlying decisions about the companies. We had a group member that stopped
doing their part a few weeks into the semester, not responding to group messages or coming to group
meetings. The way the class was laid out each assignment was like a building block off of another. If you
didn't have the HR numbers you couldn't move on to marketing. If you didn't have marketing you
couldn't move on to production and so on. Since he stopped doing his part as HR which was the first
one, it put all of our other assignments on hold. Since I was CEO i went ahead and took over his position
as well as handling the CEO position and marketing to make sure that the company decisions were able
to run smoothly. We started out as the second to last in the class because of his decisions and ended up
as third in the class and in the top 50 in the country.
Describe Your Leadership Experience - AnswersBeing an office manager I have to be able to look at the
big picture. I have to make sure that I am keeping all of my employees happy, while also keeping the
customers happy and my boss happy.
Have you ever had to withhold information from a group of people? How did you handle this? -
AnswersBeing part of the interview process and decision making process as an office manager I have to
take part in the promotion process. I am not allowed to let employees know who we are looking at to
promote so I have had employees ask me if I know if they are being looked at for promotion. I inform
them that I don`t know who is being looked at but I do know the steps they should take if they are
wanting to be considered.
What are your standards for your work? - AnswersI identify a goal and initiaiate a objective and a plan to
meet the goal. I am flexible on how i go about meeting that goal...
ex.
Describe a time that you were blamed for something that was not your fault? how did you handle the
situation? - AnswersI deal with issues with customers every day. One that comes to mind is I put in an
order for a customer, I went back and double checked the order including the quantity, the price, the
shipping address. I got a call from the customer the day their order was supposed to be delivered saying
we shipped it to the wrong location because someone in our operations department read the
paperwork wrong. Even though i could have easily pointed fingers at someone else, i knew that at the
end of the day i represented my company with that customer so I took the blame on myself and assured
them that it wouldn't`t happen again.
Describe a high-pressure situation when you did not perform as well as you'd hoped? - AnswersAt my
current position our biggest month of the year is January. Over 25% of our clients sign up in January so i
put all of my eggs in one basket pushing for deals to sign up and run in January. Because I was so
focused on that I lost sight of the upcoming months so once January passed I was at a stand still with
nothing in my pipeline. It did set my back a little and I was able to push through and end up over my
quote for the year but it was definitely a learning situation.
Describe one time you had to convince others about something - AnswersAt my current job as an office
manager we were looking into purchasing another company that we had no experience with.. My
employees didn't think it was a good idea because it required a lot of training and long hours to learn
the company and the product. I did a lot of research and i helped them understand their capabilities and
how much they could benefit from this if it did well. In the end we are purchasing the company this
week.
Describe a time when you had to solve a problem? - AnswersI had a customer called recently that said
they ran into an issue and that they needed the material that they ordered from us in two days instead
of the week lead time that we had given them. Not only did I have to work with the plant and convince
, them to stop cutting other orders to cut mine, but I had to change the regular shipping legs to do a
special delivery for the customer. In the end the customer was so happy with how we made it work that
they made us their sole metal supplier and they have doubled their sales per month.
Name a time where you had to compromise on quality and what happened as a result? - AnswersAt my
current position
Name a time where you had to give 110% effort into a project and what happened as a result. -
AnswersOne situation that I can think of that i had to give 110% effort was I got a quote from a customer
that doesn't`t buy very regularly from us. The quote was over 100 line items and i knew it would take a
lot of time and work. I was able to put everything else i was working on aside so i could put all of my
focus on this. I even calculated the best ways to quote so we could get the best price for the customer
even though i knew it would take me longer. As a result we were able to win the order and it ended up
being over $600,000.
What are your strengths? - AnswersI believe that if you ask anyone including myself they would say my
main strength is my ability to build relationships with anyone that I meet. Whether it is a new person
that I`ve never met or someone I have known my whole life I pride myself on my people skills. I am also
a good leader, no matter what class i`m in I always end up getting assigned to be the team leader.
Describe a time you were unreliable? - AnswersSo one day I was working at the office and we were
extremely busy with a lot of client issues. One of our employees called in and needed help with
something important and I told him I would get right back to him. I focus very hard on my work and I
was very caught up in payroll since it was due at noon that day and I forgot to get back to our employee
which he wasn't thrilled about. I knew that I needed to explain the situation and smooth it over with him
so I asked my boss if I could take him out to lunch the next day to apologize. He was fine with it so we
went to lunch and I explained my situation to him and told him I was very sorry and just got caught up in
the hectic day, he completely understood and we actually grew closer from that lunch and now we talk
almost everyday where before we didn't know each other as well and didn't talk quite as much. So it
actually ended up being a good thing!!
Describe a project that you worked on within a group and a problem that came up with group members
and how was it handled. - AnswersI was in my capstone class this semester at UC and we were divided
up into hypothetical "companies" and each given tasks. One of us had to take the title of CEO which
ultimately made the underlying decisions about the companies. We had a group member that stopped
doing their part a few weeks into the semester, not responding to group messages or coming to group
meetings. The way the class was laid out each assignment was like a building block off of another. If you
didn't have the HR numbers you couldn't move on to marketing. If you didn't have marketing you
couldn't move on to production and so on. Since he stopped doing his part as HR which was the first
one, it put all of our other assignments on hold. Since I was CEO i went ahead and took over his position
as well as handling the CEO position and marketing to make sure that the company decisions were able
to run smoothly. We started out as the second to last in the class because of his decisions and ended up
as third in the class and in the top 50 in the country.
