IAED ETC Certification Exam 2024 with
100% Correct Answers Rated A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: - ✔✔Training and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - ✔✔False
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards. - ✔✔True
When faced with an ethical dilemma in the communication center, the ETC should first: -
✔✔Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - ✔✔Protocol
The three "P's" refer to: - ✔✔Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - ✔✔WiFi
Cell phone networks are divided into specific areas called cells, each with its own: - ✔✔Antenna
, True or False: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to, based
on the callers location. - ✔✔True
What does the acronym TDD stand for? - ✔✔Telecommunications device for the deaf
What does the acronym VoIP stand for? - ✔✔Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called" - ✔✔ALI (automatic location identification)
What does the acronym CAD stand for? - ✔✔Computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology -
✔✔True
In the context of the communication process, the "medium" is: - ✔✔How the message is
conveyed
True or False: In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message. -
✔✔True
100% Correct Answers Rated A+
In order to become a successful emergency telecommunicator, a combination of the following is
required: - ✔✔Training and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - ✔✔False
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking
the certifications of those who fail to agree to, or uphold, these standards. - ✔✔True
When faced with an ethical dilemma in the communication center, the ETC should first: -
✔✔Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - ✔✔Protocol
The three "P's" refer to: - ✔✔Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - ✔✔WiFi
Cell phone networks are divided into specific areas called cells, each with its own: - ✔✔Antenna
, True or False: Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency calls should go to, based
on the callers location. - ✔✔True
What does the acronym TDD stand for? - ✔✔Telecommunications device for the deaf
What does the acronym VoIP stand for? - ✔✔Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called" - ✔✔ALI (automatic location identification)
What does the acronym CAD stand for? - ✔✔Computer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless technology -
✔✔True
In the context of the communication process, the "medium" is: - ✔✔How the message is
conveyed
True or False: In the context of the communication process, "noise" can occur when you are
thinking about something else and essentially blocking out most or all of an incoming message. -
✔✔True
