ISDS 351 Exam #2 UPDATED ACTUAL
Exam Quest ions and CORRECT Answers
Which of the following is a collaboration tool used by organizations to keep visitors informed
about developments associated with the organization? - CORRECT ANSWER - An
electronic bulletin board
Increasingly, organizations are using _____ externally for branding, marketing, or public
relations purposes. - CORRECT ANSWER - corporate blogs
_____ includes a number of technologies and products that allows remote access and remote
collaboration on a person's computer. - CORRECT ANSWER - Desktop sharing
John noticed that the touchpad of his new laptop was not working. He immediately called
customer service and explained the issue. The customer service technician deduced that a
missing software driver associated with the touchpad had caused the problem and fixed it by
gaining access to John's laptop. Identify the collaboration tool used by the technician to resolve
the issue. - CORRECT ANSWER - Remote log-in
_____ is used primarily in a synchronous communications mode, with both parties sending and
receiving messages in real time. - CORRECT ANSWER - Instant messaging
A _____ is a business model in which the core product is given away without charge to a large
group of users while the premium version of the product is sold to a smaller fraction of the
overall user base. - CORRECT ANSWER - freemium model
_____ is a family of data formats that helps people automatically receive feeds anytime there are
new postings to their favorite blog sites, updates in the news headlines, new job listings, or new
information posted at specified Web sites. - CORRECT ANSWER - Really Simple
Syndication
Which of the following is true of a shared workspace? - CORRECT ANSWER - It acts as
a one-stop resource for a project including all documents and other types of information.
, Which of the following collaboration tools provides a whiteboard with annotation, which allows
participants in a live meeting to highlight or mark items on a slide presentation? - CORRECT
ANSWER - Web conferencing
_____ is a communications system that fully integrates data, text, voice, and video into a single
solution that includes instant messaging, calendaring, presence information, and video
conferencing. - CORRECT ANSWER - Unified communications
_____ involves the exchange of money for goods and services over electronic networks. -
CORRECT ANSWER - E-commerce
Which of the following models of e-commerce should focus on retaining the customers to
capture additional future sales? - CORRECT ANSWER - Business-to-consumer (B2C)
_____ retailing is the application of the same business strategy across all marketing channels. -
CORRECT ANSWER - Omnichannel
Consumer-to-consumer (C2C) e-commerce is the exchange of goods and services between: -
CORRECT ANSWER - individuals facilitated by a third party.
Which of the following services is used to track the whereabouts of an individual? - CORRECT
ANSWER - Location-based service
The effective use of a _____ is critical to attracting prospects to a Web site. - CORRECT
ANSWER - search engine
Identify a factor that enables management to minimize inventory levels and provide a high rate
of order fulfillment. - CORRECT ANSWER - Sales forecasting
Exam Quest ions and CORRECT Answers
Which of the following is a collaboration tool used by organizations to keep visitors informed
about developments associated with the organization? - CORRECT ANSWER - An
electronic bulletin board
Increasingly, organizations are using _____ externally for branding, marketing, or public
relations purposes. - CORRECT ANSWER - corporate blogs
_____ includes a number of technologies and products that allows remote access and remote
collaboration on a person's computer. - CORRECT ANSWER - Desktop sharing
John noticed that the touchpad of his new laptop was not working. He immediately called
customer service and explained the issue. The customer service technician deduced that a
missing software driver associated with the touchpad had caused the problem and fixed it by
gaining access to John's laptop. Identify the collaboration tool used by the technician to resolve
the issue. - CORRECT ANSWER - Remote log-in
_____ is used primarily in a synchronous communications mode, with both parties sending and
receiving messages in real time. - CORRECT ANSWER - Instant messaging
A _____ is a business model in which the core product is given away without charge to a large
group of users while the premium version of the product is sold to a smaller fraction of the
overall user base. - CORRECT ANSWER - freemium model
_____ is a family of data formats that helps people automatically receive feeds anytime there are
new postings to their favorite blog sites, updates in the news headlines, new job listings, or new
information posted at specified Web sites. - CORRECT ANSWER - Really Simple
Syndication
Which of the following is true of a shared workspace? - CORRECT ANSWER - It acts as
a one-stop resource for a project including all documents and other types of information.
, Which of the following collaboration tools provides a whiteboard with annotation, which allows
participants in a live meeting to highlight or mark items on a slide presentation? - CORRECT
ANSWER - Web conferencing
_____ is a communications system that fully integrates data, text, voice, and video into a single
solution that includes instant messaging, calendaring, presence information, and video
conferencing. - CORRECT ANSWER - Unified communications
_____ involves the exchange of money for goods and services over electronic networks. -
CORRECT ANSWER - E-commerce
Which of the following models of e-commerce should focus on retaining the customers to
capture additional future sales? - CORRECT ANSWER - Business-to-consumer (B2C)
_____ retailing is the application of the same business strategy across all marketing channels. -
CORRECT ANSWER - Omnichannel
Consumer-to-consumer (C2C) e-commerce is the exchange of goods and services between: -
CORRECT ANSWER - individuals facilitated by a third party.
Which of the following services is used to track the whereabouts of an individual? - CORRECT
ANSWER - Location-based service
The effective use of a _____ is critical to attracting prospects to a Web site. - CORRECT
ANSWER - search engine
Identify a factor that enables management to minimize inventory levels and provide a high rate
of order fulfillment. - CORRECT ANSWER - Sales forecasting
