ISDS 351 Exam 2 UPDATED Exam
Questions and CORRECT Answers
Desktop sharing - CORRECT ANSWER - _____ includes a number of technologies and
products that allows remote access and remote collaboration on a person's computer.
Unified communications - CORRECT ANSWER - _____ is a communications system that
fully integrates data, text, voice, and video into a single solution that includes instant messaging,
calendaring, presence information, and video conferencing.
Really Simple Syndication - CORRECT ANSWER - _____ is a family of data formats that
helps people automatically receive feeds anytime there are new postings to their favorite blog
sites, updates in the news headlines, new job listings, or new information posted at specified
Web sites.
Instant messaging - CORRECT ANSWER - _____ is used primarily in a synchronous
communications mode, with both parties sending and receiving messages in real time.
freemium model - CORRECT ANSWER - A _____ is a business model in which the core
product is given away without charge to a large group of users while the premium version of the
product is sold to a smaller fraction of the overall user base.
corporate blogs - CORRECT ANSWER - Increasingly, organizations are using _____
externally for branding, marketing, or public relations purposes.
Remote log-in - CORRECT ANSWER - John noticed that the touchpad of his new laptop
was not working. He immediately called customer service and explained the issue. The customer
service technician deduced that a missing software driver associated with the touchpad had
caused the problem and fixed it by gaining access to John's laptop. Identify the collaboration tool
used by the technician to resolve the issue.
, Web conferencing - CORRECT ANSWER - Which of the following collaboration tools
provides a whiteboard with annotation, which allows participants in a live meeting to highlight
or mark items on a slide presentation?
An electronic bulletin board - CORRECT ANSWER - Which of the following is a
collaboration tool used by organizations to keep visitors informed about developments associated
with the organization?
It acts as a one-stop resource for a project including all documents and other types of
information. - CORRECT ANSWER - Which of the following is true of a shared
workspace?
E-commerce - CORRECT ANSWER - _____ involves the exchange of money for goods
and services over electronic networks.
Business-to-consumer (B2C) - CORRECT ANSWER - Which of the following models of
e-commerce should focus on retaining the customers to capture additional future sales?
Omnichannel - CORRECT ANSWER - _____ retailing is the application of the same
business strategy across all marketing channels.
individuals facilitated by a third party. - CORRECT ANSWER - Consumer-to-consumer
(C2C) e-commerce is the exchange of goods and services between:
Location-based service - CORRECT ANSWER - Which of the following services is used
to track the whereabouts of an individual?
search engine - CORRECT ANSWER - The effective use of a _____ is critical to
attracting prospects to a Web site.
Sales forecasting - CORRECT ANSWER - Identify a factor that enables management to
minimize inventory levels and provide a high rate of order fulfillment.
Questions and CORRECT Answers
Desktop sharing - CORRECT ANSWER - _____ includes a number of technologies and
products that allows remote access and remote collaboration on a person's computer.
Unified communications - CORRECT ANSWER - _____ is a communications system that
fully integrates data, text, voice, and video into a single solution that includes instant messaging,
calendaring, presence information, and video conferencing.
Really Simple Syndication - CORRECT ANSWER - _____ is a family of data formats that
helps people automatically receive feeds anytime there are new postings to their favorite blog
sites, updates in the news headlines, new job listings, or new information posted at specified
Web sites.
Instant messaging - CORRECT ANSWER - _____ is used primarily in a synchronous
communications mode, with both parties sending and receiving messages in real time.
freemium model - CORRECT ANSWER - A _____ is a business model in which the core
product is given away without charge to a large group of users while the premium version of the
product is sold to a smaller fraction of the overall user base.
corporate blogs - CORRECT ANSWER - Increasingly, organizations are using _____
externally for branding, marketing, or public relations purposes.
Remote log-in - CORRECT ANSWER - John noticed that the touchpad of his new laptop
was not working. He immediately called customer service and explained the issue. The customer
service technician deduced that a missing software driver associated with the touchpad had
caused the problem and fixed it by gaining access to John's laptop. Identify the collaboration tool
used by the technician to resolve the issue.
, Web conferencing - CORRECT ANSWER - Which of the following collaboration tools
provides a whiteboard with annotation, which allows participants in a live meeting to highlight
or mark items on a slide presentation?
An electronic bulletin board - CORRECT ANSWER - Which of the following is a
collaboration tool used by organizations to keep visitors informed about developments associated
with the organization?
It acts as a one-stop resource for a project including all documents and other types of
information. - CORRECT ANSWER - Which of the following is true of a shared
workspace?
E-commerce - CORRECT ANSWER - _____ involves the exchange of money for goods
and services over electronic networks.
Business-to-consumer (B2C) - CORRECT ANSWER - Which of the following models of
e-commerce should focus on retaining the customers to capture additional future sales?
Omnichannel - CORRECT ANSWER - _____ retailing is the application of the same
business strategy across all marketing channels.
individuals facilitated by a third party. - CORRECT ANSWER - Consumer-to-consumer
(C2C) e-commerce is the exchange of goods and services between:
Location-based service - CORRECT ANSWER - Which of the following services is used
to track the whereabouts of an individual?
search engine - CORRECT ANSWER - The effective use of a _____ is critical to
attracting prospects to a Web site.
Sales forecasting - CORRECT ANSWER - Identify a factor that enables management to
minimize inventory levels and provide a high rate of order fulfillment.
