ISDS 351 Midterm #1 UPDATED Exam
Questions and CORRECT Answers
Information Technology (IT) - CORRECT ANSWER - Includes all tools that capture,
store, process, exchange, and use information.
IT infrastructure - CORRECT ANSWER - an organization's defined set of IT hardware,
software, and networks.
Information systems - CORRECT ANSWER - An org's IT infrastructure must be
integrated with employees and procedures to build operate and support these that enable a firm to
meet fundamental objectives, such as increasing revenue, reducing costs, improving decision
making, embracing customer relationships, and speeding up its products' time to market
Personal IT - CORRECT ANSWER - includes information systems that improve the
productivity of individual users in performing stand-alone tasks
Decision Support System (DSS) - CORRECT ANSWER - employs analytic models to
help users gain insights into a problem situation, examine alternative solutions, and recommend
an appropriate course of action
Online learning systems - CORRECT ANSWER - encompass a number of computer-
enhanced learning techniques, including computer-based simulations, multimedia DVDs, Web-
based learning materials, hypermedia, podcasts, and Webcasts
Group IT - CORRECT ANSWER - Includes information systems that improve
communications and support collaboration among members of a workgroup.
Exs include the use of Web conferencing, wikis, and electronic corporate directories
Web Conferencing - CORRECT ANSWER - uses IT to conduct meetings or presentations
in which participants are connected via internet
, Enterprise IT - CORRECT ANSWER - information systems that organizations use to
define structured interactions among their own employees and/or with external customers,
suppliers, gov't agencies & other business partners
Transaction Processing System (TPS) - CORRECT ANSWER - captures data from
company transactions and other key events, and then updates the firms' records, which are
maintained in electronic files or databases
Enterprise Resource Planning (ERP) - CORRECT ANSWER - system that support supply
chain processes, such as order processing, demand planning, inventory management, and
purchasing
Customer Relationship Management (CRM) - CORRECT ANSWER - systems that
support sales, marketing and customer service processes
Product life cycle management (PLM) - CORRECT ANSWER - systems that support the
processes associated with the various phases of the life cycle of a product, including sales and
marketing, research and development, concept development, product design, prototyping and
typing, manufacturing process design, product retirement and replacement
Enterprise systems - CORRECT ANSWER - support their operation and planning
functions and to enable the sharing of information across all business functions and all levels of
management
Interorganizational information systems - CORRECT ANSWER - support the flow of data
among different organizations to achieve shared goals
ex: some organizations need to share data for purchase orders, invoices, and payments along with
information about common suppliers and financial institutions
Change Management Continuum Model - CORRECT ANSWER - - describes key
activities that are needed to build commitment for change
Questions and CORRECT Answers
Information Technology (IT) - CORRECT ANSWER - Includes all tools that capture,
store, process, exchange, and use information.
IT infrastructure - CORRECT ANSWER - an organization's defined set of IT hardware,
software, and networks.
Information systems - CORRECT ANSWER - An org's IT infrastructure must be
integrated with employees and procedures to build operate and support these that enable a firm to
meet fundamental objectives, such as increasing revenue, reducing costs, improving decision
making, embracing customer relationships, and speeding up its products' time to market
Personal IT - CORRECT ANSWER - includes information systems that improve the
productivity of individual users in performing stand-alone tasks
Decision Support System (DSS) - CORRECT ANSWER - employs analytic models to
help users gain insights into a problem situation, examine alternative solutions, and recommend
an appropriate course of action
Online learning systems - CORRECT ANSWER - encompass a number of computer-
enhanced learning techniques, including computer-based simulations, multimedia DVDs, Web-
based learning materials, hypermedia, podcasts, and Webcasts
Group IT - CORRECT ANSWER - Includes information systems that improve
communications and support collaboration among members of a workgroup.
Exs include the use of Web conferencing, wikis, and electronic corporate directories
Web Conferencing - CORRECT ANSWER - uses IT to conduct meetings or presentations
in which participants are connected via internet
, Enterprise IT - CORRECT ANSWER - information systems that organizations use to
define structured interactions among their own employees and/or with external customers,
suppliers, gov't agencies & other business partners
Transaction Processing System (TPS) - CORRECT ANSWER - captures data from
company transactions and other key events, and then updates the firms' records, which are
maintained in electronic files or databases
Enterprise Resource Planning (ERP) - CORRECT ANSWER - system that support supply
chain processes, such as order processing, demand planning, inventory management, and
purchasing
Customer Relationship Management (CRM) - CORRECT ANSWER - systems that
support sales, marketing and customer service processes
Product life cycle management (PLM) - CORRECT ANSWER - systems that support the
processes associated with the various phases of the life cycle of a product, including sales and
marketing, research and development, concept development, product design, prototyping and
typing, manufacturing process design, product retirement and replacement
Enterprise systems - CORRECT ANSWER - support their operation and planning
functions and to enable the sharing of information across all business functions and all levels of
management
Interorganizational information systems - CORRECT ANSWER - support the flow of data
among different organizations to achieve shared goals
ex: some organizations need to share data for purchase orders, invoices, and payments along with
information about common suppliers and financial institutions
Change Management Continuum Model - CORRECT ANSWER - - describes key
activities that are needed to build commitment for change
