LADWP USS INTERWIEW PRACTICE – CSR STUDY GUIDE.
1. Why do you
Why i love the role. why i love the company
want this good
ol' USS job? It has nothing to do with the money. Let's just get that out the way
(...light humor goes a long way ). I'm a hard worker and believe
people should be paid
commensurate to the work they produce. I'm not just working only for
myself, my work supports me in giving my family the best life they
deserve. Being a CSR has allowed me to engage and support our
internal and external customers through ettective service, and I am
2. Most confident that my role as a USS will allow me to have greater scope
significant and impact within the department and in the City of Los Angeles.
written report
Aside from written works completed in the pursuit of my Management
or written work
degree, I can't think of any written reports I had to complete in my
you have
recent employment. As a CSR in Program Support, I have to compile
completed
daily statistics for the E-Team and Solar units. We use tables in the body
of the email to present the data. This keeps the file
in your current or small and concise, since it goes out daily. These report are sent to
various levels of
former management, so accuracy and timeliness are essential. They expect
position. What these reports at the beginning of their day and they use the data from
was it on, how these reports to make decisions and compile their own reports.
was content Understanding their importance, I take time to ensure the information
prepared, is complete, up to date and free of errors, because
factors
considered in for- It's just not representing me, the report represents our teams.
mat, audience,
and the out-
come?
3. Please with Office appli- cations including
describe your
experience
1/
9
, LADWP USS INTERWIEW PRACTICE – CSR STUDY GUIDE.
I use Oflce applications at to create, organize, and edit email response templates. I use Excel to
work and in my daily life. compile my daily reports, my production reports, to interpret data, to
Working in program organize and keep track of my outbound calls to customers, and as you
support, I use Oflce Notes know Outlook is
specific examples the department's primary email client, so I have extensive use with it
in my duties. Access i think i have the least experience with. I have a
general knowledge of its use as a database and form/report creation
tool, but have yet to work it into any
2/
9
1. Why do you
Why i love the role. why i love the company
want this good
ol' USS job? It has nothing to do with the money. Let's just get that out the way
(...light humor goes a long way ). I'm a hard worker and believe
people should be paid
commensurate to the work they produce. I'm not just working only for
myself, my work supports me in giving my family the best life they
deserve. Being a CSR has allowed me to engage and support our
internal and external customers through ettective service, and I am
2. Most confident that my role as a USS will allow me to have greater scope
significant and impact within the department and in the City of Los Angeles.
written report
Aside from written works completed in the pursuit of my Management
or written work
degree, I can't think of any written reports I had to complete in my
you have
recent employment. As a CSR in Program Support, I have to compile
completed
daily statistics for the E-Team and Solar units. We use tables in the body
of the email to present the data. This keeps the file
in your current or small and concise, since it goes out daily. These report are sent to
various levels of
former management, so accuracy and timeliness are essential. They expect
position. What these reports at the beginning of their day and they use the data from
was it on, how these reports to make decisions and compile their own reports.
was content Understanding their importance, I take time to ensure the information
prepared, is complete, up to date and free of errors, because
factors
considered in for- It's just not representing me, the report represents our teams.
mat, audience,
and the out-
come?
3. Please with Office appli- cations including
describe your
experience
1/
9
, LADWP USS INTERWIEW PRACTICE – CSR STUDY GUIDE.
I use Oflce applications at to create, organize, and edit email response templates. I use Excel to
work and in my daily life. compile my daily reports, my production reports, to interpret data, to
Working in program organize and keep track of my outbound calls to customers, and as you
support, I use Oflce Notes know Outlook is
specific examples the department's primary email client, so I have extensive use with it
in my duties. Access i think i have the least experience with. I have a
general knowledge of its use as a database and form/report creation
tool, but have yet to work it into any
2/
9
