PRM EXAM 3 (FINAL) QUESTIONS AND ANSWERS
What is a needs analysis? - Answers - Determine number and type of employees
needed for pharmacy's workload
Differentiate job descriptions and job specifications - Answers - Duties of job, chain of
command, etc.
Requirements to fulfill the position, skills, etc.
Where and how do we advertise for and recruit pharmacists? Would that differ for non-
professional personnel? - Answers - Word of mouth is common
Referrals, government agencies, advertising, campus recruitment, professional
meetings, walk/call/write-ins, w/in organization, head hunters
Newspaper (especially Sunday) is common
Importance of having applications - Answers - Good for preliinary screening
ID areas to futher explor with candidate
For documentation purposes
Importance of performing reference checks - Answers - Past performance is good
indicator of future performance
Help in screening process
Interview process - Answers - Provide info not easily obtained from other sources
Pleasant setting, minimize distractions
Be familiar with job specifics, review documents and find needed info, outline
Warm-up
Open ended questions
Should include: essentials of job, tour, explanation of organization
structure/expectations
Conclusion: convey positive image of position, final questions, when to expect decision
Get other people involved (ask secretary about interaction before interview)
What might be covered in employee's orientation? - Answers - Duties
Performance expectations
Organization values
Employment details (insurance, retirement, profit sharing programs)
Policies and procedures
Understanding of why tasks are performed certain why
Explain how/when to obtain info
Details on working relationships
Job behavior standards
, Performance appraisal process - Answers - Friendly, non-threatening environment, no
interuptions
Review employee's results and compare goals
Have all supporting documents available
Review strengths first and how to build
Gradually introduce needed improvements and how to achieve
Use concrete examples
Formulate specific action plan with timeline
Document
Should do this informally every day as needed so it doesn't build up
Termination processs - Answers - 1) Provide warnings regarding problem and
document
2) Examine all alternatives
3) If have to fire, do it your self
-Private location
-Timing in regards to if they still have to work
-Collect keys and business items
-Have documents for proof
4) Be direct and clear about process; don't apologize or give false hope
5) Expect negative reaction; may want to have witness for security/verification; prepare
written records
6) Be sensitive to other employees
7) Learn from your mistakes
First step in recruitment and selection process - Answers - Evaluate organization's
needs and determine right employee type to meet them
What is the biggest problemw ith using a personnel placement service in finding an
employee to hire for a position? - Answers - Fees
Why would a communty pharmacy probably not advertise in a journal when trying to
hire a pharmcist? - Answers - Targeted audience for the journal
Who are the best references to check? - Answers - Previous employers
Why would you check more than one reference? - Answers - Reduce risk of falling into
unloading trap
Read page 518 - Answers -
When does orientation to a job start? - Answers - During the interview process
If a person is responsible for a job being done, what else must that person have? -
Answers - Authority
What is a needs analysis? - Answers - Determine number and type of employees
needed for pharmacy's workload
Differentiate job descriptions and job specifications - Answers - Duties of job, chain of
command, etc.
Requirements to fulfill the position, skills, etc.
Where and how do we advertise for and recruit pharmacists? Would that differ for non-
professional personnel? - Answers - Word of mouth is common
Referrals, government agencies, advertising, campus recruitment, professional
meetings, walk/call/write-ins, w/in organization, head hunters
Newspaper (especially Sunday) is common
Importance of having applications - Answers - Good for preliinary screening
ID areas to futher explor with candidate
For documentation purposes
Importance of performing reference checks - Answers - Past performance is good
indicator of future performance
Help in screening process
Interview process - Answers - Provide info not easily obtained from other sources
Pleasant setting, minimize distractions
Be familiar with job specifics, review documents and find needed info, outline
Warm-up
Open ended questions
Should include: essentials of job, tour, explanation of organization
structure/expectations
Conclusion: convey positive image of position, final questions, when to expect decision
Get other people involved (ask secretary about interaction before interview)
What might be covered in employee's orientation? - Answers - Duties
Performance expectations
Organization values
Employment details (insurance, retirement, profit sharing programs)
Policies and procedures
Understanding of why tasks are performed certain why
Explain how/when to obtain info
Details on working relationships
Job behavior standards
, Performance appraisal process - Answers - Friendly, non-threatening environment, no
interuptions
Review employee's results and compare goals
Have all supporting documents available
Review strengths first and how to build
Gradually introduce needed improvements and how to achieve
Use concrete examples
Formulate specific action plan with timeline
Document
Should do this informally every day as needed so it doesn't build up
Termination processs - Answers - 1) Provide warnings regarding problem and
document
2) Examine all alternatives
3) If have to fire, do it your self
-Private location
-Timing in regards to if they still have to work
-Collect keys and business items
-Have documents for proof
4) Be direct and clear about process; don't apologize or give false hope
5) Expect negative reaction; may want to have witness for security/verification; prepare
written records
6) Be sensitive to other employees
7) Learn from your mistakes
First step in recruitment and selection process - Answers - Evaluate organization's
needs and determine right employee type to meet them
What is the biggest problemw ith using a personnel placement service in finding an
employee to hire for a position? - Answers - Fees
Why would a communty pharmacy probably not advertise in a journal when trying to
hire a pharmcist? - Answers - Targeted audience for the journal
Who are the best references to check? - Answers - Previous employers
Why would you check more than one reference? - Answers - Reduce risk of falling into
unloading trap
Read page 518 - Answers -
When does orientation to a job start? - Answers - During the interview process
If a person is responsible for a job being done, what else must that person have? -
Answers - Authority
