USPS CLERK TEST WITH COMPLETE
SOLUTIONS
Who does same duties as SSA but also supports back office? - ANS-Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - ANS-The
supervisor
What are some barriers to effective listening? - ANS-noise, day dreaming, preoccupied,
info overload, environment, physical impairment, lack of interest assumptions,
defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - ANS-Verbal.
Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - ANS-No
minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - ANS-priority mail express, priority
mail, first class package, ground, parcel return service, international
how can you obtain a PME label - ANS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe
each one - ANS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs
over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-
Ground 5-9 108 inches up to 130
How do you build customer relationships? - ANS-Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the
best
What are two types of communication? - ANS-Verbal and non-verbal
Commercial base pricing incentives apply to what - ANS-postage only
What is the difference between HFPU and Post Office addressee? - ANS-Hold for pick
up-addressee receives a text arrives at PO. addressee it is delivered to the address by
sender
, Name the Six Retail Moments that Matter? - ANS-First impression, Urgency, Clean,
Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while
in our custody? - ANS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to
receive merchandise from their customers? - ANS-Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the
Postal Service needs to increase its share of the shipping market - ANS-post master
Who help customers identify mailing needs ensures customers complete required forms
before they reach the window, and answers customer questions - ANS-lobby assistant
Why is our Postal Brand important? - ANS-customers have a choice. Retail is face
brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - ANS-If service commitment
is not met
What is the Postal Mission? - ANS-reliable, efficient, affordable delivery service that
connects businesses grow.
What is the Postal Vision? - ANS-all citizens to connect, businesses to grow, and
communities in a digital world.
How much of communication is devoted to listening - ANS-50%
What services does Postal Tracking Provide? - ANS-Date, Zip Code, and the time
delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined
with insurance purchased where? - ANS-Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? - ANS-
no
If a mail piece is insured over $500 what is required - ANS-signature
What is the most secure service the Postal System offers? - ANS-Registered Mail
Is signature confirmation available for mail addressed to APO/FPO destinations? - ANS-
No
SOLUTIONS
Who does same duties as SSA but also supports back office? - ANS-Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - ANS-The
supervisor
What are some barriers to effective listening? - ANS-noise, day dreaming, preoccupied,
info overload, environment, physical impairment, lack of interest assumptions,
defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - ANS-Verbal.
Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - ANS-No
minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - ANS-priority mail express, priority
mail, first class package, ground, parcel return service, international
how can you obtain a PME label - ANS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe
each one - ANS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs
over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-
Ground 5-9 108 inches up to 130
How do you build customer relationships? - ANS-Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the
best
What are two types of communication? - ANS-Verbal and non-verbal
Commercial base pricing incentives apply to what - ANS-postage only
What is the difference between HFPU and Post Office addressee? - ANS-Hold for pick
up-addressee receives a text arrives at PO. addressee it is delivered to the address by
sender
, Name the Six Retail Moments that Matter? - ANS-First impression, Urgency, Clean,
Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while
in our custody? - ANS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to
receive merchandise from their customers? - ANS-Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the
Postal Service needs to increase its share of the shipping market - ANS-post master
Who help customers identify mailing needs ensures customers complete required forms
before they reach the window, and answers customer questions - ANS-lobby assistant
Why is our Postal Brand important? - ANS-customers have a choice. Retail is face
brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - ANS-If service commitment
is not met
What is the Postal Mission? - ANS-reliable, efficient, affordable delivery service that
connects businesses grow.
What is the Postal Vision? - ANS-all citizens to connect, businesses to grow, and
communities in a digital world.
How much of communication is devoted to listening - ANS-50%
What services does Postal Tracking Provide? - ANS-Date, Zip Code, and the time
delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined
with insurance purchased where? - ANS-Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? - ANS-
no
If a mail piece is insured over $500 what is required - ANS-signature
What is the most secure service the Postal System offers? - ANS-Registered Mail
Is signature confirmation available for mail addressed to APO/FPO destinations? - ANS-
No
