WGU C208 FINAL EXAM STUDY 2025

Which three individuals within an organization could play the role of change agent - Correct Ans-ceo consultant employee Which of the eight steps described by Kotter is the first step a change leader takes when implementing a change - Correct Ans-Establishing a sense of urgency Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage) - Correct Ans-knowledge persuasion decision implementation confirmation The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes Which type of change model should this person employ? - Correct Ans-Descriptive Which two statements characterize low end disruption - Correct Ans-it is an innovation that is good enough it evolves over time into a product with more features Which approaches would be appropriate for communicating change initiatives? Choose 2 answers - Correct Ans-Communicating change initiatives through email Explaining why the change is needed What is essential for a leader to communicate when undertaking organizational change? - Correct Ans-a consistent vision of the end result of the change how should training be viewed during organizational change - Correct Ans-as a worthwhile investment in a successful transition How can a leader connect with employees to help sustain organizational change? - Correct Ans-offering positive feedback Which approach is proven and effective in using reinforcements to sustain change? - Correct Ans-Directing leaders to focus on profit-driven goals, market share, and employee satisfaction C208 C208 What is a common cause for the failure of organizational change - Correct Ans-unclear goals Which role does creative tension play in organizational change according to Peter Senge? - Correct Ans-It drives people to bring reality in line with their vision which emotion is prevalent among almost all employees during the process of organizational change? - Correct Ans-anger which practice can lead to unconscious resistance to attempts at organizational change? - Correct Ans-tiring staff with unrelated demands how can leaders effectively address resistance to change through communications - Correct Ans-by being consistent, open, and empathetic How do mental model impact individuals' responses to organizational change according to Black and Gregersen? - Correct Ans-Mental models can become barriers that prevent stakeholders' from perceiving the need for change Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to change - Correct Ans-A CEO champions a change process by both accepting responsibility and providing clear metrics for the change initiatives How should leaders view difficult questions and serious concerns from employees about change initiatives - Correct Ans-as indications that the leadership team has failed to plan appropriately How is responding to change resistance in the non-profit sector different from in the the private sector? - Correct Ans-many employees are strongly committed to organizations mission. case study: How could the management team at the pharmaceutical company better implement the change - Correct Ans-hire and outside consulting firm to help lead the change initiative What are the most essential skills required by the leader of an organization experiencing revolutionary change? - Correct Ans-directive and decisive guidance what is most important when leading an organization through disruptive change - Correct Ans-cooperation which question must be asking in forming a contingency plan for a change initiative? - Correct Ans-what if The CEO of a leading automobile manufacturing company is concerned about the long range prospects of oil scarcity and its impact on the company. C208 C208 Which two change management strategies would be appropriate to address the CEO's concerns - Correct Ans-Hire an outside market research company to study future trends and how they may impact business hold a brainstorming session with the executive management team to assess the risk or opportunity of alternative fuel technologies What is the most basic role of a leader in promoting organizational change - Correct Ans-modeling change from the top of the organization Which aspect is essential to being effective in the ADKAR change management process - Correct Ans-Being willing to adapt the steps of a plan How can extensive training increase employee participation - Correct Ans-by helping employees feel comfortable with the new procedures Which statement best describes the use of employee rewards and punishments in advancing organizational change - Correct Ans-Rewards and punishments are not sufficient on their own to persuade employees to accept change. Which aspect of a change initiative is measure by return on investment - Correct Ans-its efficiency or value In which two ways does iteration contribute to change initiatives - Correct Ans-it creates a sense of urgency within the organization it helps guard against regression to old ways of doing things a manager attempting to implements a change initiative finds the employees strongly embrace the organizations mission and feel the urgency to change. The manager is grateful for the workers reactions because the manager is very uncomfortable using power tools to coerce support of the initiative. In which sector does this manager most likely work for? - Correct Ans-nonprofit refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions How should the vice president proceed now that the directors voices their objections and concerns about the new targets - Correct Ans-schedule an additional meeting in one week and ask the directors to present their won plans on how they will meet the new targets. which two characteristics are ideal for entrepreneurs to have. choose 2 answers - Correct Ans-enthusiastic outlook resiliency after failures why is discovery the first stage of the entrepreneurial process - Correct Ans entrepreneurs can determine what they want to do and if there is an opportunity C208 C208 Which question is most appropriately considered during the discovery stage - Correct Ans-does my product or service meet an unmet demand why are prototypes useful during the market evaluation stage of the entrepreneurial process? - Correct Ans-Prototypes are a way to measure consumer interest in a new product or service What are two reasons why an entrepreneur might choose to structure his venture as a corporation - Correct Ans-to structure the venture in a simple, less costly way that promotes more flexibility in decision-making to enable the venture to survive beyond the entrepreneurs lifetime What is one outcome of the strategic planning stage of the entrepreneurial process - Correct Ans-a mission statement how can operational planning assist with financial planning during the fifth stage of the entrepreneurial process - Correct Ans-sales projections from the marketing plan can be used to project revenue What are three reasons to create business plans - Correct Ans-they require entrepreneurs to extensively research the market opportunity They help entrepreneurs figure out solu