HPRS 3309 UPDATED EXAM QUESTIONS AND ANSWERS
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and ___ -
CORRECT ANSWER✅✅reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as __ - CORRECT ANSWER✅✅population health
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve __ - CORRECT ANSWER✅✅social environment, healthcare services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. - CORRECT
ANSWER✅✅false
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- CORRECT ANSWER✅✅false
In order to have the range of services needed to fully care for a person or population, an HCO may __ -
CORRECT ANSWER✅✅provide a continuum of care
For which reason are hospitals developing continuums of care? - CORRECT ANSWER✅✅to adapt to new
payment methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - CORRECT ANSWER✅✅true
A health difference that is closely linked with social, economic, or environmental disadvantage is a __ -
CORRECT ANSWER✅✅health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. - CORRECT
ANSWER✅✅false
, According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz? - CORRECT
ANSWER✅✅Informational Skill
Mintzberg studied roles that managers perform and found that they __ - CORRECT ANSWER✅✅used
decisional, informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they work with
different __ - CORRECT ANSWER✅✅situations, problems, and goals
How should work be planned according to Frederick Taylor's principles of scientific management? -
CORRECT ANSWER✅✅Managers develop detailed instructions, methods, rules, and techniques for the
most efficient work process.
Development of administrative theory by Fayol was important for improving __ - CORRECT
ANSWER✅✅Entire organizations
The study of individual and group dynamics within an organizational setting is known as __ - CORRECT
ANSWER✅✅organizational behavior
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - CORRECT ANSWER✅✅centralization
A set of interrelated parts that function as a whole to achieve a common purpose is known as ___ -
CORRECT ANSWER✅✅a system
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - CORRECT ANSWER✅✅contingency
theory
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as ___ - CORRECT ANSWER✅✅management
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and ___ -
CORRECT ANSWER✅✅reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as __ - CORRECT ANSWER✅✅population health
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve __ - CORRECT ANSWER✅✅social environment, healthcare services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. - CORRECT
ANSWER✅✅false
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- CORRECT ANSWER✅✅false
In order to have the range of services needed to fully care for a person or population, an HCO may __ -
CORRECT ANSWER✅✅provide a continuum of care
For which reason are hospitals developing continuums of care? - CORRECT ANSWER✅✅to adapt to new
payment methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - CORRECT ANSWER✅✅true
A health difference that is closely linked with social, economic, or environmental disadvantage is a __ -
CORRECT ANSWER✅✅health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. - CORRECT
ANSWER✅✅false
, According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz? - CORRECT
ANSWER✅✅Informational Skill
Mintzberg studied roles that managers perform and found that they __ - CORRECT ANSWER✅✅used
decisional, informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they work with
different __ - CORRECT ANSWER✅✅situations, problems, and goals
How should work be planned according to Frederick Taylor's principles of scientific management? -
CORRECT ANSWER✅✅Managers develop detailed instructions, methods, rules, and techniques for the
most efficient work process.
Development of administrative theory by Fayol was important for improving __ - CORRECT
ANSWER✅✅Entire organizations
The study of individual and group dynamics within an organizational setting is known as __ - CORRECT
ANSWER✅✅organizational behavior
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - CORRECT ANSWER✅✅centralization
A set of interrelated parts that function as a whole to achieve a common purpose is known as ___ -
CORRECT ANSWER✅✅a system
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - CORRECT ANSWER✅✅contingency
theory
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as ___ - CORRECT ANSWER✅✅management
