USPS SSA || Solved Correctly.
Postal service employees operate under a mandate to protect and preserve the mail place in its.
correct answers Custody
A violation of security and sanctity of the mail is. correct answers Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. correct answers Deliver a first impression
The type of communication that can enhance or contradict messages is correct answers Non-
verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. correct answers GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. correct answers
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. correct answers Installs customer confidence
Successful sales transactions occur when the sales and service associate. correct answers Make
and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. correct answers
Provide excellent customer service
The US postal service is the only delivery service that reaches correct answers Every address in
the nation
, An organized workstation creates a more ______ workplace correct answers Efficient
How a sales and service (SSA) conducts themselves on the job effect the correct answers Postal
brand
An active listening technique used to create a successful transaction is called. correct answers
Clarifying
One of the first things a customer notices about a Sales and Service associate (SSA) is their.
correct answers Personal appearance
The primary law enforcement for the United States postal service is. correct answers Postal
inspection service
Preferred services that usually offer the customer the best value are. correct answers Priority mail
express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service correct answers Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... correct answers Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail correct answers 13oz
A priority Mail Express customer is entitled to a refund if the item was. correct answers
Delivered to the recipient late.
Postal service employees operate under a mandate to protect and preserve the mail place in its.
correct answers Custody
A violation of security and sanctity of the mail is. correct answers Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. correct answers Deliver a first impression
The type of communication that can enhance or contradict messages is correct answers Non-
verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. correct answers GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. correct answers
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. correct answers Installs customer confidence
Successful sales transactions occur when the sales and service associate. correct answers Make
and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. correct answers
Provide excellent customer service
The US postal service is the only delivery service that reaches correct answers Every address in
the nation
, An organized workstation creates a more ______ workplace correct answers Efficient
How a sales and service (SSA) conducts themselves on the job effect the correct answers Postal
brand
An active listening technique used to create a successful transaction is called. correct answers
Clarifying
One of the first things a customer notices about a Sales and Service associate (SSA) is their.
correct answers Personal appearance
The primary law enforcement for the United States postal service is. correct answers Postal
inspection service
Preferred services that usually offer the customer the best value are. correct answers Priority mail
express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service correct answers Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... correct answers Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail correct answers 13oz
A priority Mail Express customer is entitled to a refund if the item was. correct answers
Delivered to the recipient late.
