CSSGB || All Accurately Answered.
Academic Quality Improvement Project (AQIP) correct answers A forum for higher education
institutions to review one another's action projects.
Acceptance quality limit (AQL) correct answers In a continuing series of lots, a quality level
that, for the purpose of sampling inspection, is the limit of a satisfactory process average.
Acceptance number correct answers The maximum number of defects or defectives allowable in
a sampling lot for the lot to be acceptable.
Acceptance sampling correct answers Inspection of a sample from a lot to decide whether to
accept that lot. There are two types: attributes sampling and variables sampling. In attributes
sampling, the presence or absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is measured and recorded for
each inspected unit; this involves reference to a continuous scale of some kind.
Acceptance sampling plan correct answers A specific plan that indicates the sampling sizes and
associated acceptance or non acceptance criteria to be used. In attributes sampling, for example,
there are single, double, multiple, sequential, chain and skip-lot sampling plans. In variables
sampling, there are single, double and sequential sampling plans. For detailed descriptions of
these plans, see the standard ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and
Symbols—Statistical Quality Control.
Accreditation correct answers Certification by a recognized body of the facilities, capability,
objectivity, competence and integrity of an agency, service or operational group or individual to
provide the specific service or operation needed. The term has multiple meanings depending on
the sector. Laboratory accreditation assesses the capability of a laboratory to conduct testing,
generally using standard test methods. Accreditation for healthcare organizations involves an
authoritative body surveying and verifying compliance with recognized criteria, similar to
certification in other sectors.
,Accreditation body correct answers An organization with authority to accredit other
organizations to perform services such as quality system certification.
Accuracy correct answers The characteristic of a measure.
Activity based costing correct answers An accounting system that assigns costs to a product
based on the amount of resources used to design, order or make it.
Activity network diagram correct answers An arrow diagram used in planning.
Advanced Product Quality Planning (APQP) correct answers High level automotive process for
product realization, from design through production part approval.
Adverse event correct answers Healthcare term for any event that is not consistent with the
desired, normal or usual operation of the organization; also known as a sentinel event.
Affinity diagram correct answers A management tool for organizing information (usually
gathered during a brainstorming activity).
Alignment correct answers Actions to ensure that a process or activity supports the organization's
strategy, goals and objectives.
American Association for Laboratory Accreditation (A2LA) correct answers An organization that
formally recognizes another organization's competency to perform specific tests, types of tests or
calibrations.
American Customer Satisfaction Index (ACSI) correct answers Released for the first time in
October 1994, an economic indicator and cross industry measure of the satisfaction of U.S.
household customers with the quality of the goods and services available to them. This includes
goods and services produced in the United States and imports from foreign firms that have
,substantial market shares or dollar sales. ASQ is a founding sponsor of the ACSI, along with the
University of Michigan Business School and the CFI Group.
American National Standards Institute (ANSI) correct answers A private, nonprofit organization
that administers and coordinates the U.S. voluntary standardization and conformity assessment
system. It is the U.S. member body in the International Organization for Standardization, known
as ISO.
American National Standards Institute-American Society for Quality (ANSI-ASQ) correct
answers Organization that accredits certification bodies for ISO 9001 quality management
systems, ISO 14001 environmental management systems and other industry specific
requirements.
American Society for Nondestructive Testing (ASNT) correct answers A technical society for
nondestructive testing (NDT) professionals.
American Society for Quality (ASQ) correct answers A professional, not-for profit association
that develops, promotes and applies quality related information and technology for the private
sector, government and academia. ASQ serves more than 108,000 individuals and 1,100
corporate members in the United States and 108 other countries.
American Society for Quality Control (ASQC) correct answers Name of ASQ from 1946 through
the middle of 1997, when the name was changed to ASQ.
American Society for Testing and Materials (ASTM) correct answers Not-forprofit organization
that provides a forum for the development and publication of voluntary consensus standards for
materials, products, systems and services.
American Society for Testing and Materials (ASTM) International correct answers Not-forprofit
organization that provides a forum for the development and publication of voluntary consensus
standards for materials, products, systems and services.
, American Society for Training and Development (ASTD) correct answers A membership
organization providing materials, education and support related to workplace learning and
performance.
American standard code for information interchange (ASCII) correct answers Basic computer
characters accepted by all American machines and many foreign ones.
Analysis of means (ANOM) correct answers A statistical procedure for troubleshooting industrial
processes and analyzing the results of experimental designs with factors at fixed levels. It
provides a graphical display of data. Ellis R. Ott developed the procedure in 1967 because he
observed that non statisticians had difficulty understanding analysis of variance. Analysis of
means is easier for quality practitioners to use because it is an extension of the control chart. In
1973, Edward G. Schilling further extended the concept, enabling analysis of means to be used
with non-normal distributions and attributes data in which the normal approximation to the
binomial distribution does not apply. This is referred to as analysis of means for treatment
effects.
Analysis of variance (ANOVA) correct answers A basic statistical technique for determining the
proportion of influence a factor or set of factors has on total variation. It subdivides the total
variation of a data set into meaningful component parts associated with specific sources of
variation to test a hypothesis on the parameters of the model or to estimate variance components.
There are three models: fixed, random and mixed.
Andon board correct answers A production area visual control device, such as a lighted overhead
display. It communicates the status of the production system and alerts team members to
emerging problems (from andon, a Japanese word meaning "light").
ANSI ACS X12 correct answers Transaction standards for electronic communication and
shipping notification.
Appraisal cost correct answers The cost of ensuring an organization is continually striving to
conform to customers' quality requirements.
Academic Quality Improvement Project (AQIP) correct answers A forum for higher education
institutions to review one another's action projects.
Acceptance quality limit (AQL) correct answers In a continuing series of lots, a quality level
that, for the purpose of sampling inspection, is the limit of a satisfactory process average.
Acceptance number correct answers The maximum number of defects or defectives allowable in
a sampling lot for the lot to be acceptable.
Acceptance sampling correct answers Inspection of a sample from a lot to decide whether to
accept that lot. There are two types: attributes sampling and variables sampling. In attributes
sampling, the presence or absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is measured and recorded for
each inspected unit; this involves reference to a continuous scale of some kind.
Acceptance sampling plan correct answers A specific plan that indicates the sampling sizes and
associated acceptance or non acceptance criteria to be used. In attributes sampling, for example,
there are single, double, multiple, sequential, chain and skip-lot sampling plans. In variables
sampling, there are single, double and sequential sampling plans. For detailed descriptions of
these plans, see the standard ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and
Symbols—Statistical Quality Control.
Accreditation correct answers Certification by a recognized body of the facilities, capability,
objectivity, competence and integrity of an agency, service or operational group or individual to
provide the specific service or operation needed. The term has multiple meanings depending on
the sector. Laboratory accreditation assesses the capability of a laboratory to conduct testing,
generally using standard test methods. Accreditation for healthcare organizations involves an
authoritative body surveying and verifying compliance with recognized criteria, similar to
certification in other sectors.
,Accreditation body correct answers An organization with authority to accredit other
organizations to perform services such as quality system certification.
Accuracy correct answers The characteristic of a measure.
Activity based costing correct answers An accounting system that assigns costs to a product
based on the amount of resources used to design, order or make it.
Activity network diagram correct answers An arrow diagram used in planning.
Advanced Product Quality Planning (APQP) correct answers High level automotive process for
product realization, from design through production part approval.
Adverse event correct answers Healthcare term for any event that is not consistent with the
desired, normal or usual operation of the organization; also known as a sentinel event.
Affinity diagram correct answers A management tool for organizing information (usually
gathered during a brainstorming activity).
Alignment correct answers Actions to ensure that a process or activity supports the organization's
strategy, goals and objectives.
American Association for Laboratory Accreditation (A2LA) correct answers An organization that
formally recognizes another organization's competency to perform specific tests, types of tests or
calibrations.
American Customer Satisfaction Index (ACSI) correct answers Released for the first time in
October 1994, an economic indicator and cross industry measure of the satisfaction of U.S.
household customers with the quality of the goods and services available to them. This includes
goods and services produced in the United States and imports from foreign firms that have
,substantial market shares or dollar sales. ASQ is a founding sponsor of the ACSI, along with the
University of Michigan Business School and the CFI Group.
American National Standards Institute (ANSI) correct answers A private, nonprofit organization
that administers and coordinates the U.S. voluntary standardization and conformity assessment
system. It is the U.S. member body in the International Organization for Standardization, known
as ISO.
American National Standards Institute-American Society for Quality (ANSI-ASQ) correct
answers Organization that accredits certification bodies for ISO 9001 quality management
systems, ISO 14001 environmental management systems and other industry specific
requirements.
American Society for Nondestructive Testing (ASNT) correct answers A technical society for
nondestructive testing (NDT) professionals.
American Society for Quality (ASQ) correct answers A professional, not-for profit association
that develops, promotes and applies quality related information and technology for the private
sector, government and academia. ASQ serves more than 108,000 individuals and 1,100
corporate members in the United States and 108 other countries.
American Society for Quality Control (ASQC) correct answers Name of ASQ from 1946 through
the middle of 1997, when the name was changed to ASQ.
American Society for Testing and Materials (ASTM) correct answers Not-forprofit organization
that provides a forum for the development and publication of voluntary consensus standards for
materials, products, systems and services.
American Society for Testing and Materials (ASTM) International correct answers Not-forprofit
organization that provides a forum for the development and publication of voluntary consensus
standards for materials, products, systems and services.
, American Society for Training and Development (ASTD) correct answers A membership
organization providing materials, education and support related to workplace learning and
performance.
American standard code for information interchange (ASCII) correct answers Basic computer
characters accepted by all American machines and many foreign ones.
Analysis of means (ANOM) correct answers A statistical procedure for troubleshooting industrial
processes and analyzing the results of experimental designs with factors at fixed levels. It
provides a graphical display of data. Ellis R. Ott developed the procedure in 1967 because he
observed that non statisticians had difficulty understanding analysis of variance. Analysis of
means is easier for quality practitioners to use because it is an extension of the control chart. In
1973, Edward G. Schilling further extended the concept, enabling analysis of means to be used
with non-normal distributions and attributes data in which the normal approximation to the
binomial distribution does not apply. This is referred to as analysis of means for treatment
effects.
Analysis of variance (ANOVA) correct answers A basic statistical technique for determining the
proportion of influence a factor or set of factors has on total variation. It subdivides the total
variation of a data set into meaningful component parts associated with specific sources of
variation to test a hypothesis on the parameters of the model or to estimate variance components.
There are three models: fixed, random and mixed.
Andon board correct answers A production area visual control device, such as a lighted overhead
display. It communicates the status of the production system and alerts team members to
emerging problems (from andon, a Japanese word meaning "light").
ANSI ACS X12 correct answers Transaction standards for electronic communication and
shipping notification.
Appraisal cost correct answers The cost of ensuring an organization is continually striving to
conform to customers' quality requirements.
