ALS DISTANCE LEARNING TEST B (MASTER STUDY
GUIDE) WITH ALL CORRECT & 100% VERIFIED
ANSWERS|ALREADY GRADED A+
SSgt Granger tells his students, "Whenever you deliver your message, you must ensure your
communication is effective. You do this by determining the purpose of communication, preparing the
communication, and lastly, deliver the message.
SSgt Granger's comments BEST explain the _____________.
a. communication process
b. phases of effective communication
c. barriers to communication Correct answer-B (Phases of effective communication)
SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander's Physical
Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, "Brief the new
policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or
TDY are briefed as soon as they return.
SMSgt Lannen's action's BEST illustrate ___________.
a. Upward Communication
b. Downward Communication
c. Lateral Communication Correct answer-B (Downward communication)
MSgt Ottmo noticed that some of his crew members were relying on their memorization of
procedures instead of following technical orders. Despite engine runs and planes launching, he holds
a meeting on the flight line to address the problem. After the meeting several people expressed
frustration because they barely heard anything MSgt Ottmo said."
MSgt Ottmo's ____________ will MOST likely _________ mission effectiveness.
a. understanding of organizational barriers; enhance
b. misunderstanding of organizational barriers; hinder
c. understanding of psychological barriers; enhance
d. misunderstanding of psychological barriers; hinder Correct answer-B (misunderstanding of
organizational barriers; hinder)
After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions
regarding the faulty targeting systems used on today's rocket systems. Tubble responds, "Although I
may not work directly with munitions, I am confident in our weapons system technologies; further, I
support all efforts that provide our enemies a miserable death." Within days the paper releases
comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and
temporarily interrupt the mission.
SSgt Tubble's comments BEST illustrate ineffective ______ and its impact on mission effectiveness.
a. media engagement
b. use of social media guidelines
c. strategic communication Correct answer-A (Media engagement)
While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent
interview. In the photograph, she is wearing a tight "I Love NY" t-shirt with her ABU pants. Within
days, she receives hundreds of positive responses to her post.
SrA Allen' actions _____ and will MOST likely have a ________ impact on public perception.
a. comply with social media guidelines; positive
b. violate social media guidelines; negative
c. comply with interview do's and don'ts; positive
,d. violate interview do's and don'ts; negative Correct answer-B (violate social media guidelines;
negative)
Air Force supervisors unable to communicate effectively can cause mission problems, even mission
failure.
True or False Correct answer-True
Effective communication skills hinder your credibility as a military professional, supervisor.
True or False Correct answer-False
List the four components of the communication process Correct answer-(Sender
Message
Receiver
Feedback)
responsible for selecting and arranging (encoding) symbols, words, sounds, or gestures in such a way
to create an accurate message in the receiver's mind and/or meet the audience's needs.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-B (Sender)
The originator of the communication process.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-B (Sender)
The idea, feeling, or information that the sender transfers to his or her audience.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-A (Message)
Has the greatest potential for misunderstanding, misinterpretation, and therefore can have a positive
or negative impact
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-A (Message)
the way we say things; (emphasis, enunciation, etc)
a. Body language
b. Feedback
c. Paralanguage
d. communication Correct answer-C (paralanguage)
Intended target of the message
a. Message
,b. Sender
c. Feedback
d. Receiver Correct answer-D (Receiver)
Reaction to the received message
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-C (Feedback)
What three directions does communications flow?
a. Upward, diagonal, downward
b. Lateral, diagonal, downward
c. Upward, Downward, diagonal
d. Upward, downward, lateral Correct answer-D (upward, downward, lateral)
The flow of communication through the chain of command from the lowest organizational position
to the highest
a. Upward
b. Lateral
c. Downward Correct answer-A (Upward))
This flow of communication allows for feedback from subordinates to commanders
a. Upward
b. Lateral
c. Downward Correct answer-A (Upward)
communication that normally begins with the organization's upper level of management and filters
down through the chain of command.
a. Upward
b. Lateral
c. Downward Correct answer-C (Downward)
Communication that flows across organizational channels
a. Upward
b. Lateral
c. Downward Correct answer-B (Lateral)
allows for coordination or integration of all diverse functions within and outside an organization
between different individuals, sections, watches or units on the same organizational level
a. Upward
b. Lateral
c. Downward Correct answer-B (Lateral)
environmental noise
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
weak communication policies
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
, autocratic management.
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
occurs when supervisors and managers do not listen to, or have a receptive attitude towards their
subordinates' input or suggestions
a. Psychological barrier
b. Autocratic management Correct answer-B (Autocratic management)
Your supervisor calls for a staff meeting to discuss ways to improve the process of issuing
identification cards at the Security Forces Pass and Registration section. During the meeting, some
suggestions are offered by the staff. The supervisor dismisses them, stating, "We really don't have
time to look at those." Instead, he presents his new procedures to the staff for implementation.
Example of:
a. Psychological Barrier
b. Organizational Barrier
c. Autocratic Management
d. Both b and c Correct answer-D (Both b and c, specifically autocratic management which is a type
of organizational barrier)
Clash of personality and style
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Different values
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Language barrier
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Which phase of communication to you determine the purpose of the message
a. Deliver the message
b. Prepare the communication
c. Diagnose communication needs Correct answer-C (Diagnose)
Which phase of communication includes planning out the intro, body, and conclusion of the message
a. Deliver the message
b. Prepare the communication
c. Diagnose communication needs Correct answer-B (prepare the communication)
"because test." place the word "because" at the ______ of each supporting sentence or discussion
point, to see if it supports the topic sentence. Correct answer-end
__________________ help ensure your communication is coherent by tying ideas and sentences
together.
a. Internal transitions
b. external transitions
GUIDE) WITH ALL CORRECT & 100% VERIFIED
ANSWERS|ALREADY GRADED A+
SSgt Granger tells his students, "Whenever you deliver your message, you must ensure your
communication is effective. You do this by determining the purpose of communication, preparing the
communication, and lastly, deliver the message.
SSgt Granger's comments BEST explain the _____________.
a. communication process
b. phases of effective communication
c. barriers to communication Correct answer-B (Phases of effective communication)
SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander's Physical
Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, "Brief the new
policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or
TDY are briefed as soon as they return.
SMSgt Lannen's action's BEST illustrate ___________.
a. Upward Communication
b. Downward Communication
c. Lateral Communication Correct answer-B (Downward communication)
MSgt Ottmo noticed that some of his crew members were relying on their memorization of
procedures instead of following technical orders. Despite engine runs and planes launching, he holds
a meeting on the flight line to address the problem. After the meeting several people expressed
frustration because they barely heard anything MSgt Ottmo said."
MSgt Ottmo's ____________ will MOST likely _________ mission effectiveness.
a. understanding of organizational barriers; enhance
b. misunderstanding of organizational barriers; hinder
c. understanding of psychological barriers; enhance
d. misunderstanding of psychological barriers; hinder Correct answer-B (misunderstanding of
organizational barriers; hinder)
After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions
regarding the faulty targeting systems used on today's rocket systems. Tubble responds, "Although I
may not work directly with munitions, I am confident in our weapons system technologies; further, I
support all efforts that provide our enemies a miserable death." Within days the paper releases
comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and
temporarily interrupt the mission.
SSgt Tubble's comments BEST illustrate ineffective ______ and its impact on mission effectiveness.
a. media engagement
b. use of social media guidelines
c. strategic communication Correct answer-A (Media engagement)
While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent
interview. In the photograph, she is wearing a tight "I Love NY" t-shirt with her ABU pants. Within
days, she receives hundreds of positive responses to her post.
SrA Allen' actions _____ and will MOST likely have a ________ impact on public perception.
a. comply with social media guidelines; positive
b. violate social media guidelines; negative
c. comply with interview do's and don'ts; positive
,d. violate interview do's and don'ts; negative Correct answer-B (violate social media guidelines;
negative)
Air Force supervisors unable to communicate effectively can cause mission problems, even mission
failure.
True or False Correct answer-True
Effective communication skills hinder your credibility as a military professional, supervisor.
True or False Correct answer-False
List the four components of the communication process Correct answer-(Sender
Message
Receiver
Feedback)
responsible for selecting and arranging (encoding) symbols, words, sounds, or gestures in such a way
to create an accurate message in the receiver's mind and/or meet the audience's needs.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-B (Sender)
The originator of the communication process.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-B (Sender)
The idea, feeling, or information that the sender transfers to his or her audience.
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-A (Message)
Has the greatest potential for misunderstanding, misinterpretation, and therefore can have a positive
or negative impact
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-A (Message)
the way we say things; (emphasis, enunciation, etc)
a. Body language
b. Feedback
c. Paralanguage
d. communication Correct answer-C (paralanguage)
Intended target of the message
a. Message
,b. Sender
c. Feedback
d. Receiver Correct answer-D (Receiver)
Reaction to the received message
a. Message
b. Sender
c. Feedback
d. Receiver Correct answer-C (Feedback)
What three directions does communications flow?
a. Upward, diagonal, downward
b. Lateral, diagonal, downward
c. Upward, Downward, diagonal
d. Upward, downward, lateral Correct answer-D (upward, downward, lateral)
The flow of communication through the chain of command from the lowest organizational position
to the highest
a. Upward
b. Lateral
c. Downward Correct answer-A (Upward))
This flow of communication allows for feedback from subordinates to commanders
a. Upward
b. Lateral
c. Downward Correct answer-A (Upward)
communication that normally begins with the organization's upper level of management and filters
down through the chain of command.
a. Upward
b. Lateral
c. Downward Correct answer-C (Downward)
Communication that flows across organizational channels
a. Upward
b. Lateral
c. Downward Correct answer-B (Lateral)
allows for coordination or integration of all diverse functions within and outside an organization
between different individuals, sections, watches or units on the same organizational level
a. Upward
b. Lateral
c. Downward Correct answer-B (Lateral)
environmental noise
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
weak communication policies
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
, autocratic management.
a. Organizational Barrier
b. Psychological Barrier Correct answer-A (Organizational)
occurs when supervisors and managers do not listen to, or have a receptive attitude towards their
subordinates' input or suggestions
a. Psychological barrier
b. Autocratic management Correct answer-B (Autocratic management)
Your supervisor calls for a staff meeting to discuss ways to improve the process of issuing
identification cards at the Security Forces Pass and Registration section. During the meeting, some
suggestions are offered by the staff. The supervisor dismisses them, stating, "We really don't have
time to look at those." Instead, he presents his new procedures to the staff for implementation.
Example of:
a. Psychological Barrier
b. Organizational Barrier
c. Autocratic Management
d. Both b and c Correct answer-D (Both b and c, specifically autocratic management which is a type
of organizational barrier)
Clash of personality and style
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Different values
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Language barrier
a. Organizational Barrier
b. Psychological Barrier Correct answer-B (Psychological)
Which phase of communication to you determine the purpose of the message
a. Deliver the message
b. Prepare the communication
c. Diagnose communication needs Correct answer-C (Diagnose)
Which phase of communication includes planning out the intro, body, and conclusion of the message
a. Deliver the message
b. Prepare the communication
c. Diagnose communication needs Correct answer-B (prepare the communication)
"because test." place the word "because" at the ______ of each supporting sentence or discussion
point, to see if it supports the topic sentence. Correct answer-end
__________________ help ensure your communication is coherent by tying ideas and sentences
together.
a. Internal transitions
b. external transitions
