Unit 12 IT Technical Support and Management Assignment 2 Distinction Example (Learning Aim B) 2025/2026

M2: Using suitable procedures and behaviours, complete at least six regular IT support actions securely and monitor the system's performance to satisfy the client's needs. D2: Successfully manage six standard IT assistance actions in a secure manner and enhance the overall system functionality to suit the client's needs, using appropriate techniques and attitudes. Unit 12 Assignment 2 Overview This report was written to share the IT technical assistance and assist the president being performed by a company called "Smart IT House," which provides external provider IT support services to various industries ranging from business, communication, logistics and healthcare to the simple office IT system area as part of IT processes that are efficiently utilised to meet clients' requirements and needs by closely monitoring the optimisation and exploitation of IT processes. This presentation has been divided into several IT assistance and management positions, with each task accompanied by specific proof in the form of photos, prints, screenshots, and images of accomplished IT support operations. As an IT specialist, I have been employed for a PC maintenance business, also my leader is expanding into the world of IT assistance and administration, offering outsourcing IT help to nearby companies. The firm has started offering user assistance, and some people have joined up. Case one To begin with, the fundamental purpose of this organisation, "Smart IT House," is to give outsourced IT assistance to local businesses for them to function effectively and increase staff performance. The logistic firm asked that the company "Smart IT House" install software on computers and Desktops so that it could function effectively, as well as establish unique user accounts for its workers since they work in various jobs. Furthermore, IT specialists emphasised why service providers were experiencing difficulties and the need of fault tracking. Case two A client recently requested that IT support professionals establish an original proposal of IT assistance operations and build an IT network inside the headquarters. The following is an example of a proposal: A variety of operating systems, such as Office software (Microsoft excel, word, and so on), as well as PCs and laptops, should be installed. As this organisation provides outsourcing IT help to local companies, it has a software package called a tickets system where problems are tracked and reported by end users by email, online form, and contact. As a result, all technical issues are managed by IT support experts assigned to their work position, and requests are resolved within a brief period in