POM EXAM 1 & 2 QUESTIONS AND ANSWERS
The Goods-Services Continuum consists of which set of the following categories? -
Answers - Pure goods, core goods, core services, pure services
Which of the following are defined as core goods? - Answers - Data storage systems
Current issues in OSM do not include: - Answers - Increasing global servitization
networks
Which of the following is not a characteristic that distinguishes services from goods? -
Answers - Service jobs are unskilled
Which of the following is not a way that operations and supply processes are
categorized? - Answers - Selecting
Which of the following is no a major strategic operational competitive dimension that
forms a company's competitive position? - Answers - Management acumen
A major competitive dimension that forms a company's strategic operational competitive
position in their strategic planning is which of the following? - Answers - Cost or price
Which of the following is not a measure of operations and supply management
efficiency used by Wall Street? - Answers - Earnings per share
Which of the following is a partial measure of productivity? - Answers -
Output/materials
The total output from a production system in one day is 500 units and the total labor
necessary to produce the 500 units is 350 hours. Using the appropriate productivity
measure, which of the following numbers represents the resulting productivity ratio? -
Answers - 1.428 (500/350)
Larry's Auto Body Repair Shop had revenues that averaged $6,000 per week in April
and $50,000 per week in May. During both months, the shop employed six full-time (40
hours/week) workers. In April, the firm also had four part-time workers working 25 hours
per week but in May there were only 2 part-time workers and they only worked 10 hours
per week. Assuming 4 weeks per month. What is the percentage change in labor
productivity from April to May for Larry's Auto Body Repair? - Answers - 8.97
Capacity planning involving acquisition or disposal of fixed assets such as buildings,
equipment or facilities is considered as which of the following planning horizons? -
Answers - Long-range
The way to build in greater flexibility in your workers is to do which of the following? -
Answers - Provide a broader range of training
, If the best operating level of a piece of equipment is at a rate of 400 units per hour and
the actual output during an hour is 300 units, which of the following is the capacity
utilization rate? - Answers - 0.75 (300/400)
Which of the following is not a step used in determining production capacity
requirements? - Answers - Forecasting raw material usage
Compared with a service operation, a manufacturing operation's capacity is which of the
following? - Answers - Demand can be smoothed by inventory policies
What is an important difference between capacity planning in services as contracted to
capacity planning in manufacturing operations? - Answers - All of the above
Capacity planning involving consideration of production scheduling and inventory
position is characterized by which one of the following time durations? - Answers -
Short-range
When deciding to add capacity to a factory which of the following need not be
considered? - Answers - Immediate product demand
Capacity can be defined as the amount of available resource inputs relative to
requirements for output over a particular period of time. - Answers - TRUE
The objective of strategic capacity planning is to determine the overall capacity level of
capital intensive resources (including facilities, equipment, and overall labor-force size)
that best supports the company's long-range competitive strategy. - Answers - TRUE
At some point, the size of a growing plant can become too large and diseconomies of
scale become a capacity planning problem - Answers - TRUE
Overtime and personnel transfers are solutions to capacity problems in the intermediate
term - Answers - FALSE
The basic notion of economies of scale is that as a plant gets larger and volume
increases, the average cost per unit of output drops. - Answers - TRUE
A production facility develops virtuosity and works best when it focuses on a widely
varied set of production objectives - Answers - FALSE
Because services cannot be stored for later use, service managers consider time as
one of their supplies or resources. - Answers - true
The Goods-Services Continuum consists of which set of the following categories? -
Answers - Pure goods, core goods, core services, pure services
Which of the following are defined as core goods? - Answers - Data storage systems
Current issues in OSM do not include: - Answers - Increasing global servitization
networks
Which of the following is not a characteristic that distinguishes services from goods? -
Answers - Service jobs are unskilled
Which of the following is not a way that operations and supply processes are
categorized? - Answers - Selecting
Which of the following is no a major strategic operational competitive dimension that
forms a company's competitive position? - Answers - Management acumen
A major competitive dimension that forms a company's strategic operational competitive
position in their strategic planning is which of the following? - Answers - Cost or price
Which of the following is not a measure of operations and supply management
efficiency used by Wall Street? - Answers - Earnings per share
Which of the following is a partial measure of productivity? - Answers -
Output/materials
The total output from a production system in one day is 500 units and the total labor
necessary to produce the 500 units is 350 hours. Using the appropriate productivity
measure, which of the following numbers represents the resulting productivity ratio? -
Answers - 1.428 (500/350)
Larry's Auto Body Repair Shop had revenues that averaged $6,000 per week in April
and $50,000 per week in May. During both months, the shop employed six full-time (40
hours/week) workers. In April, the firm also had four part-time workers working 25 hours
per week but in May there were only 2 part-time workers and they only worked 10 hours
per week. Assuming 4 weeks per month. What is the percentage change in labor
productivity from April to May for Larry's Auto Body Repair? - Answers - 8.97
Capacity planning involving acquisition or disposal of fixed assets such as buildings,
equipment or facilities is considered as which of the following planning horizons? -
Answers - Long-range
The way to build in greater flexibility in your workers is to do which of the following? -
Answers - Provide a broader range of training
, If the best operating level of a piece of equipment is at a rate of 400 units per hour and
the actual output during an hour is 300 units, which of the following is the capacity
utilization rate? - Answers - 0.75 (300/400)
Which of the following is not a step used in determining production capacity
requirements? - Answers - Forecasting raw material usage
Compared with a service operation, a manufacturing operation's capacity is which of the
following? - Answers - Demand can be smoothed by inventory policies
What is an important difference between capacity planning in services as contracted to
capacity planning in manufacturing operations? - Answers - All of the above
Capacity planning involving consideration of production scheduling and inventory
position is characterized by which one of the following time durations? - Answers -
Short-range
When deciding to add capacity to a factory which of the following need not be
considered? - Answers - Immediate product demand
Capacity can be defined as the amount of available resource inputs relative to
requirements for output over a particular period of time. - Answers - TRUE
The objective of strategic capacity planning is to determine the overall capacity level of
capital intensive resources (including facilities, equipment, and overall labor-force size)
that best supports the company's long-range competitive strategy. - Answers - TRUE
At some point, the size of a growing plant can become too large and diseconomies of
scale become a capacity planning problem - Answers - TRUE
Overtime and personnel transfers are solutions to capacity problems in the intermediate
term - Answers - FALSE
The basic notion of economies of scale is that as a plant gets larger and volume
increases, the average cost per unit of output drops. - Answers - TRUE
A production facility develops virtuosity and works best when it focuses on a widely
varied set of production objectives - Answers - FALSE
Because services cannot be stored for later use, service managers consider time as
one of their supplies or resources. - Answers - true
