PACE Certification ASAP STUDY GUIDE
QUESTIONS AND ANSWERS
What are the 4 communication styles? - ANS1. The Director: direct and guarded, firm and
forceful, confident and competitive, decisive and determined. A risk-taker.
2. The Socializer: direct and open, outgoing, optimistic, enthusiastic
3. Relater: indirect and open, team player, likes stability, cares deeply about relationships.
4. The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over
emotion. Likes clarity and order.
Strategies For Networking - ANSDevelop Your 30-second Commercial
Practice Engaging Conversation
Focus on Quality over Quantity
Follow Up & Start Now
5 levels of leadership -John Maxwell - ANS1. Position low level leadership earned because of
job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for them.
5. Pinnacle (Respect)People follow you because of who you are and what you represent
Elements of Confidence - ANSCapability
Self-presentation
Mindset
Tone in speech can include what 5 elements. - ANSPitch Pace Volume Inflection Emphasis
7 habits of highly effective people - ANS1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
What are formatting tools? (computer literacy) - ANSTools that are used to give shape, size,
and general makeup (as of something printed).
· Line breaks· Indentation·
Font size and type·
Headers and sub headers·
, Bullet points or numbered lists·
Italics, bold, and underlined text·
Capital letters
What can individuals due to prevent Security Threats - ANSEducate Yourself
Secure Your Physical Space
Follow Safe Technology Practices
Communicate Confidential Information Appropriately
Respond to Breaches
What are External Security Threats - ANScan include hackers, organized crime groups,
competitors, and former employees.
Common grammar errors. What is the difference between Compliment / complement -
ANSCompliment: A flattering statement ("Thank you for the compliment.")·
Complement: Something that adds to or supplements ("Her report is a nice complement to the
previous work.")
Common grammar errors What is the difference between effect/affect - ANSEffect: A noun
("the effect" or "an effect")· noun is a word for a person, place, thing, or idea
Effect is usually a noun that means a result or consequence of a change
Affect: A verb ("to affect") Verb is a word for an action, experience, or condition
Affect is usually a verb that means to act on or change someone or something
Two Key Traits of Leadership - ANSPersuasion and Influence
Emotional Intelligence Skillset
(4 traits/abilities) - ANSSelf-Awareness
Self Management
Social Awareness
Relationship Management
emotional hijacking - ANSInstances where emotional responses overrule logical responses.
Emotion guides behavior and shuts down the rational mind.
EMAIL ETIQUETTE Includes (5) - ANSChoose Recipients Carefully
Create Effective Subject Lines
Use Proper Business Etiquette
Simplify and Shorten
Use Formatting Features (with Caution)
Types of Security Threats - ANSInternal
External
Partners
QUESTIONS AND ANSWERS
What are the 4 communication styles? - ANS1. The Director: direct and guarded, firm and
forceful, confident and competitive, decisive and determined. A risk-taker.
2. The Socializer: direct and open, outgoing, optimistic, enthusiastic
3. Relater: indirect and open, team player, likes stability, cares deeply about relationships.
4. The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over
emotion. Likes clarity and order.
Strategies For Networking - ANSDevelop Your 30-second Commercial
Practice Engaging Conversation
Focus on Quality over Quantity
Follow Up & Start Now
5 levels of leadership -John Maxwell - ANS1. Position low level leadership earned because of
job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for them.
5. Pinnacle (Respect)People follow you because of who you are and what you represent
Elements of Confidence - ANSCapability
Self-presentation
Mindset
Tone in speech can include what 5 elements. - ANSPitch Pace Volume Inflection Emphasis
7 habits of highly effective people - ANS1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
What are formatting tools? (computer literacy) - ANSTools that are used to give shape, size,
and general makeup (as of something printed).
· Line breaks· Indentation·
Font size and type·
Headers and sub headers·
, Bullet points or numbered lists·
Italics, bold, and underlined text·
Capital letters
What can individuals due to prevent Security Threats - ANSEducate Yourself
Secure Your Physical Space
Follow Safe Technology Practices
Communicate Confidential Information Appropriately
Respond to Breaches
What are External Security Threats - ANScan include hackers, organized crime groups,
competitors, and former employees.
Common grammar errors. What is the difference between Compliment / complement -
ANSCompliment: A flattering statement ("Thank you for the compliment.")·
Complement: Something that adds to or supplements ("Her report is a nice complement to the
previous work.")
Common grammar errors What is the difference between effect/affect - ANSEffect: A noun
("the effect" or "an effect")· noun is a word for a person, place, thing, or idea
Effect is usually a noun that means a result or consequence of a change
Affect: A verb ("to affect") Verb is a word for an action, experience, or condition
Affect is usually a verb that means to act on or change someone or something
Two Key Traits of Leadership - ANSPersuasion and Influence
Emotional Intelligence Skillset
(4 traits/abilities) - ANSSelf-Awareness
Self Management
Social Awareness
Relationship Management
emotional hijacking - ANSInstances where emotional responses overrule logical responses.
Emotion guides behavior and shuts down the rational mind.
EMAIL ETIQUETTE Includes (5) - ANSChoose Recipients Carefully
Create Effective Subject Lines
Use Proper Business Etiquette
Simplify and Shorten
Use Formatting Features (with Caution)
Types of Security Threats - ANSInternal
External
Partners
