NURS 1003-QUESTIONS AND 100% VERIFIED
CORRECT ANSWERS!
communication
process of interaction between people in which symbols are used to create, exchange, and
interpret messages about ideas, emotions, and mind states
professional communication
a complex interactive process used in clinical settings to help patients achieve health-related
goals
therapeutic communication
dynamic interactive process entered by HCPs with patients and significant others for the
purpose of achieving identified health-related goals
interpersonal communication
how we speak to others
intrapersonal communication
how we speak to ourselves
interpersonal competence
understanding the factors what influence communication; ability to communicate effectively
under different circumstances and adjusting communication based on context
competent communication
,ability to choose most appropriate behaviour
1. impacts care delivery
2. goal orientated
3. promotes patient satisfaction
4. increases patient understanding
5. promotes patient feedback
why communication is important
communication channels
the means of conveying messages; acts as a bridge of connecting speaker to receiver
feedback
the message returned by receiver indicating whether the message was understood
verbal communication
spoken or written communication; can include slang, denotation, connotation, paralanguage, or
medical jargon
non-verbal communication
communication through personal experience, body language, posture/gait, facial expressions,
eye contact, gesture, sounds, proxemics, or metacommunication
linear model of communication
, theory that views communication as a one-way process which includes the sender, messenger,
and the receiver
transactional model of communication
theory that views communication as reciprocal, complex, and interactive which includes
encoder, sender, receiver, decoder that works simultaneously
denotation
literal meaning of a word
connotation
idea/feeling that a word invokes
paralanguage
tone of voice, rate of speech, emphasis, etc.
therapeutic nurse-client relationship
relationship that is based on knowledge, trust, respect, self-awareness, professional intimacy,
empathy, and awareness of power
relational practice
about being with clients authentically and fully as they experience their health in
wellness/illness
what are the therapeutic techniques?
CORRECT ANSWERS!
communication
process of interaction between people in which symbols are used to create, exchange, and
interpret messages about ideas, emotions, and mind states
professional communication
a complex interactive process used in clinical settings to help patients achieve health-related
goals
therapeutic communication
dynamic interactive process entered by HCPs with patients and significant others for the
purpose of achieving identified health-related goals
interpersonal communication
how we speak to others
intrapersonal communication
how we speak to ourselves
interpersonal competence
understanding the factors what influence communication; ability to communicate effectively
under different circumstances and adjusting communication based on context
competent communication
,ability to choose most appropriate behaviour
1. impacts care delivery
2. goal orientated
3. promotes patient satisfaction
4. increases patient understanding
5. promotes patient feedback
why communication is important
communication channels
the means of conveying messages; acts as a bridge of connecting speaker to receiver
feedback
the message returned by receiver indicating whether the message was understood
verbal communication
spoken or written communication; can include slang, denotation, connotation, paralanguage, or
medical jargon
non-verbal communication
communication through personal experience, body language, posture/gait, facial expressions,
eye contact, gesture, sounds, proxemics, or metacommunication
linear model of communication
, theory that views communication as a one-way process which includes the sender, messenger,
and the receiver
transactional model of communication
theory that views communication as reciprocal, complex, and interactive which includes
encoder, sender, receiver, decoder that works simultaneously
denotation
literal meaning of a word
connotation
idea/feeling that a word invokes
paralanguage
tone of voice, rate of speech, emphasis, etc.
therapeutic nurse-client relationship
relationship that is based on knowledge, trust, respect, self-awareness, professional intimacy,
empathy, and awareness of power
relational practice
about being with clients authentically and fully as they experience their health in
wellness/illness
what are the therapeutic techniques?
