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TEST 1 - NEA BC EXAM 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Role in innovation - correct answer -most essential for the nurse
executive to provide a vision for innovation which includes:
Articulate the need
Welcome and reward new ideas
Provide resources for change
Treat failures as learning experiences
Provide mult. Methods of communicating ideas
Provide guidelines
Encourage research
Give public credit
Developing CPG - correct answer -when developing carefully
consider the validity of the research and findings and the
applicability
Healthcare transparency - correct answer -information posted on
Hospital Compare
Provides information to the public about quality and outcomes
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Hospital compare - correct answer -A website created by CMS
and the Hospital Quality Alliance to promote reporting on hospital
quality of care.
Includes complications, consumer information on how to file
complaints and medicare coverage for hospital services
Bedside reporting - correct answer -a process that should include
addressing the patient and not just the information
Improve patient satisfaction - correct answer -if the pt. Sat survey
says consistently that communication is a problem, then the best
approach to resolving the problem is provide training in effective
communication
Relationship based care - correct answer -aims to transform
patient care by focusing on three primary relationships of the
nurse or care provider
1. Patients and families
2. Self
3. Colleagues
There is value in establishing positive relationships and how those
relationships affect patient outcomes
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Depend on continuity of care
Should have tools they need to handle stress and recognize their
own needs
Improving an orientation program - correct answer -the nurse
executive should meet with supervisors for input if trying to
improve this process. Supervisors often have first hand
knowledge of areas in which newly hired nurses need different or
better preparation. Then follow up with a survey of other nursing
staff
Service recovery - correct answer -restoring customer satisfaction
to strongly dissatisfied customers
First step is to acknowledge the problem and apologize
Partnership council - correct answer -form of shared governance
Characterized by inclusion of staff from all levels and areas of an
organization - gather different perspectives about the needs of the
org.
Persuasive communication - correct answer -this type of
communication requires you to understand your audience. You
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can tailor the message with the right communication. Get
attention through the use of an anecdote or interesting
information, establish credibility, outline benefits
Scripting - correct answer -first words of this should focus on topic
and purpose
It should be practiced during role playing but should not be
memorized and recited verbatim
Serve as a guide
Increasing surge capacity - correct answer -a strategy used
during a disaster
1. Identify clients safely eligible for early discharge
2. Use outpatient areas for extra beds
3. Divert non disaster patients to other hospitals
Text messaging - correct answer -the most effective
communication method for people in their 20s. Email can be
ignored.
TEST 1 - NEA BC EXAM 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Role in innovation - correct answer -most essential for the nurse
executive to provide a vision for innovation which includes:
Articulate the need
Welcome and reward new ideas
Provide resources for change
Treat failures as learning experiences
Provide mult. Methods of communicating ideas
Provide guidelines
Encourage research
Give public credit
Developing CPG - correct answer -when developing carefully
consider the validity of the research and findings and the
applicability
Healthcare transparency - correct answer -information posted on
Hospital Compare
Provides information to the public about quality and outcomes
, Page | 2
Hospital compare - correct answer -A website created by CMS
and the Hospital Quality Alliance to promote reporting on hospital
quality of care.
Includes complications, consumer information on how to file
complaints and medicare coverage for hospital services
Bedside reporting - correct answer -a process that should include
addressing the patient and not just the information
Improve patient satisfaction - correct answer -if the pt. Sat survey
says consistently that communication is a problem, then the best
approach to resolving the problem is provide training in effective
communication
Relationship based care - correct answer -aims to transform
patient care by focusing on three primary relationships of the
nurse or care provider
1. Patients and families
2. Self
3. Colleagues
There is value in establishing positive relationships and how those
relationships affect patient outcomes
, Page | 3
Depend on continuity of care
Should have tools they need to handle stress and recognize their
own needs
Improving an orientation program - correct answer -the nurse
executive should meet with supervisors for input if trying to
improve this process. Supervisors often have first hand
knowledge of areas in which newly hired nurses need different or
better preparation. Then follow up with a survey of other nursing
staff
Service recovery - correct answer -restoring customer satisfaction
to strongly dissatisfied customers
First step is to acknowledge the problem and apologize
Partnership council - correct answer -form of shared governance
Characterized by inclusion of staff from all levels and areas of an
organization - gather different perspectives about the needs of the
org.
Persuasive communication - correct answer -this type of
communication requires you to understand your audience. You
, Page | 4
can tailor the message with the right communication. Get
attention through the use of an anecdote or interesting
information, establish credibility, outline benefits
Scripting - correct answer -first words of this should focus on topic
and purpose
It should be practiced during role playing but should not be
memorized and recited verbatim
Serve as a guide
Increasing surge capacity - correct answer -a strategy used
during a disaster
1. Identify clients safely eligible for early discharge
2. Use outpatient areas for extra beds
3. Divert non disaster patients to other hospitals
Text messaging - correct answer -the most effective
communication method for people in their 20s. Email can be
ignored.
