EMS 1021 Chapter A Test Study Guide Fall 2024| Questions and Answers |Complete Solutions
Graded A+|100% Correct
Procedure for talking on radio 1. turn on and select correct frequency
2. listen before transmitting so as to not interrupt
3. Push the talk button and wait 1 second before before speaking
4. Speak with lips 2-3 inches from microphone in a slow, calm, monotone voice
How to contact on radio 1. Address unit being called by its name and number then identify
your unit by name
2. Unit being called will signal that they are receiving
3. Keep transmissions brief, if over 30 seconds pause for a moment
Communicating with receiving facility 1. Units ID and level of service
2. Patients age and sex
3. Patients chief complaint
Need for special services (Trauma team, stroke team)
4. Brief pertinent history
5. Major past illnesses
6. Pts mental status
7. Pts baseline vitals
8. pertinent findings upon your exam
9. Description of care
10. Pts response to care
11. Pts current condition
12. ETA
The Communication Process Communication begins when an individual, the sender, uses
words and symbols to create a message. This process of converting information into a message
, is called encoding. The encoded message is sent to the receiver, the individual for whom the
message is intended. To understand the message, the receiver must decode it. The process by
which a message is translated and interpreted by the receiver is called decoding.
Therapeutic Communication: Facilitation Encourages pt to provide more information- "go
on" "uh huh"
Therapeutic Communication: Clarification Sometimes necessary to ask for clarification, ask
kindly for them to repeat
Therapeutic Communication: Summary May be necessary to summarize pts message to
understand. Rephrase and repeat back to patient, make sure summary accurately represents
what they meant
Therapeutic Communication: Explanation You will have to explain lots to pts. Present info in
a way they will understand, look for nonverbal clues that they dont understand
Therapeutic Communication: Facilitated communication Sometimes it is necessary to aid a
pt in communication by doing things like supporting their arm or hand so they can write a
message
Therapeutic Communication: Silence Sometimes what we don't say is more powerful than
what we do say. Silence allows time to think and gain insight into what is occurring. It also
allows time for patients who may be slow to answer because of language or other barriers to
formulate an appropriate verbal response. Silence for an outgoing individual may be
therapeutic, but for an individual coping with depression it may not be beneficial
Therapeutic Communication: Empathy Particularly effective with agitated pts. Put yourself
in their shoes, empathy allows you to understand how they may feel
Therapeutic Communication: Confrontation Sometimes it is necessary to confront a patient
about discrepancies in his feelings, attitudes, beliefs, or behaviors. It may require an EMT to be
Graded A+|100% Correct
Procedure for talking on radio 1. turn on and select correct frequency
2. listen before transmitting so as to not interrupt
3. Push the talk button and wait 1 second before before speaking
4. Speak with lips 2-3 inches from microphone in a slow, calm, monotone voice
How to contact on radio 1. Address unit being called by its name and number then identify
your unit by name
2. Unit being called will signal that they are receiving
3. Keep transmissions brief, if over 30 seconds pause for a moment
Communicating with receiving facility 1. Units ID and level of service
2. Patients age and sex
3. Patients chief complaint
Need for special services (Trauma team, stroke team)
4. Brief pertinent history
5. Major past illnesses
6. Pts mental status
7. Pts baseline vitals
8. pertinent findings upon your exam
9. Description of care
10. Pts response to care
11. Pts current condition
12. ETA
The Communication Process Communication begins when an individual, the sender, uses
words and symbols to create a message. This process of converting information into a message
, is called encoding. The encoded message is sent to the receiver, the individual for whom the
message is intended. To understand the message, the receiver must decode it. The process by
which a message is translated and interpreted by the receiver is called decoding.
Therapeutic Communication: Facilitation Encourages pt to provide more information- "go
on" "uh huh"
Therapeutic Communication: Clarification Sometimes necessary to ask for clarification, ask
kindly for them to repeat
Therapeutic Communication: Summary May be necessary to summarize pts message to
understand. Rephrase and repeat back to patient, make sure summary accurately represents
what they meant
Therapeutic Communication: Explanation You will have to explain lots to pts. Present info in
a way they will understand, look for nonverbal clues that they dont understand
Therapeutic Communication: Facilitated communication Sometimes it is necessary to aid a
pt in communication by doing things like supporting their arm or hand so they can write a
message
Therapeutic Communication: Silence Sometimes what we don't say is more powerful than
what we do say. Silence allows time to think and gain insight into what is occurring. It also
allows time for patients who may be slow to answer because of language or other barriers to
formulate an appropriate verbal response. Silence for an outgoing individual may be
therapeutic, but for an individual coping with depression it may not be beneficial
Therapeutic Communication: Empathy Particularly effective with agitated pts. Put yourself
in their shoes, empathy allows you to understand how they may feel
Therapeutic Communication: Confrontation Sometimes it is necessary to confront a patient
about discrepancies in his feelings, attitudes, beliefs, or behaviors. It may require an EMT to be
