MSSC SAFETY ASSESSMENT
COMPLIED WITH ALL VERIFIED
ANSWERS
1. rAn_________ rcustomer ris ra rperson ror rorganization rthat rreceives rservices ror
rproducts rin rexchange rfor rcompensation.
a) rInternal
b) rExternal
c) rIn-house
d) rDepartmental r- rCORRECT✅✅External
2. rImproving rexternal rcustomer rsatisfaction ris rthe rmain robjective rof r__________. r
a) rCustomer rservice rdepartment.
b) rRetired remployees
c) rMaintenance rdepartments
d) rHR rdepartments. r- rCORRECT✅✅customer rservice
3. rVendors rcould rbe rconsidered rwhat rtype rof rcustomer?
a) rMain
b) rSubstantial
c) rInternal
d) rExternal r- rCORRECT✅✅external
4. rCustomer rsatisfaction rshould ralways rbe rthe rfirst robjective rconsidered rwhen
rdeveloping r_________. r
a) rVendors
b) rNew ror rimproved rproducts
c) rTeamwork
d) rTraining rmatrix r- rCORRECT✅✅new ror rimproved rproducts
5. rThe r________ rof rthe rproduct rdescribes rthe rfeatures rrequested rfor rthe rproduct rto
rperform rthe rtasks rfor rwhich rit rwas rintended.
a) rForm
b) rFunction
c) rCost
d) rUtilization r- rCORRECT✅✅function
6. rProduct rdesigners rshould ralways rconsider rthe reffects rof rtooling rdesign rand rcost
rduring r___________. r
a) rPrototype rdevelopment
b) rProcess rcapability rstudies
c) rTeam rkickoff rmeetings
,d) rMaintenance rof ra rmachine r- rCORRECT✅✅prototype rdevelopment
7. rProduct rdesign rteams rshould rprovide ran renvironment rthat rencourages r________. r
a) rCriticize rother rteam rmembers rat rany rtime
b) rAdd rtheir rdesign rideas rfreely
c) rAttend rmeetings rwhenever rthey rare ravailable
d) rReport rteam rmeetings rto rthe rboss r- rCORRECT✅✅Add rtheir rdesign rideas rfree
8. rTeamwork, rconcurrent rengineering, rtools rand rtechniques rare rneeded rin rorder rto
rmake r_______________.
a) rProduct rintroduction
b) rSales
c) rProduct rscam rprevention refforts
d) rSafety rtests r- rCORRECT✅✅Product rintroduction
9. rEngineers rworking rwith rmanufacturing rto rbecome raware rof rtooling rlimitations rand
rother rproblems rthat rmay rincrease rproduction rtime rand rcost ris ran rexample rof
r_____________.
a) rBrainstorming
b) rProduct ranalysis
c) rConcurrent rengineering
d) rProduction rprocessing r- rCORRECT✅✅Concurrent rengineering
10. r_______ ris ra rdesign rmethodology rthat rdesigns rfeatures rinto rthe rproduct rthat
rmakes rit rcheaper rto rmanufacture, rwhile rmaintaining rits rability rto rperform rits rintended
rfunction.
a) rDesign rfor rManufacturing rand rAssembly r(DFMA)
b) rDesign rCriteria rand rPerformance r(DCP)
c) rDesign, rManufacture, rDeliver r(DMD)
d) rDesign rfor rProduction rand rPerformance r(DPP) r- rCORRECT✅✅Design rfor
rManufacturing rand rAssembly r(DFMA)
11. rto rbe rsuccessful r________must rbe rtied rto rthe rcompany's rbusiness rplan.
a) rTeam rgoals
b) rDonations rto rthe rcommunity
c) rThe rstock rmarket
d) rCross-Training rassignments r- rCORRECT✅✅team rgoals
12. rA rteam rshould rdevelop ra rspending rplan ras rpart rof rtheir rdecision rmaking rprocess
r________________.
a) rto rensure rthat rthey rdo rnot rexceed rthe ramount rof rmoney rallocated rto rthe rproject
b) rto rensure rthat rthey ruse rall rthe rmoney rallocated rto rthe rproject
c) rin rcase rthey rare raudited
d) rbecause rit ris ra rrequirement rof rall rteams r- rCORRECT✅✅to rensure rthat rthey rdo
rnot rexceed rthe ramount rof rmoney rallocated rto rthe rproject
,13. rSupervisors rshould rset rmeasurable robjectives rto rhave ra rway rto r____________.
a) rEliminate rthe rneed rto rreview remployees
b) rLimit rthe rnumber rof remployees rwho rcan rreceive ra rbonus
c) rHave rgood rperformance rcriteria rfor rreview rof remployee rperformance
d) rHave ra rway rto rcollect rdata rto rsatisfy rmanagement rreports r- rCORRECT✅✅Have
rgood rperformance rcriteria rfor rreview rof remployee rperformance
14. rPeople rworking rtogether rdiscussing rissues rand rmaking rdecisions rare rkey
relements rof ra r_______________.
a) rsuccessful rwork rgroup
b) rSPC rprogram
c) rJIT rprocess
d) rHistogram r- rCORRECT✅✅successful rwork rgroup
15. rCompany robjectives rand rproduction rgoals rare rimportant rpieces rof rdata rto
r__________.
a) rRetired remployee
b) rForklift rtraining rcertification rdata
c) rSelf-directed rwork rteam
d) rPredictive rmaintenance rprogram r- rCORRECT✅✅Self-directed rwork rteam
16. rPromoting rcompetition ramong rteams ror rdepartments r_________________.
a) rHelps rmanagement rset rtheir rown rgoals
b) rHelps restablish rthe rbaseline rto rset rteam rgoals
c) rIs ra rreason rto rset rmeasurable rteam rgoals
d) rIs rnot ra rreason rto rset rmeasurable rteam rgoals r- rCORRECT✅✅Is rnot ra rreason
rto rset rmeasurable rteam rgoals
17. rTop rlevel rmanagement rmust rsupport ra rteam rfor rit rto rbe r______________.
a) rSuccessful
b) rRatified
c) rCertified
Fully rstaffed r- rCORRECT✅✅Successful
18. rWhen ra rteam rsets robjectives rthat rthey rwish rto raccomplish, rcare rshould rbe rtaken
rto rensure rthat rthese robjectives rare r_____________.
a) rAggressive
b) rPredictable
c) rMeasurable
d) rJustifiable r- rCORRECT✅✅measurable
19. rTo rensure rthat ra rteam rhas____________ rmeetings, rrules rfor rteam rbehavior
rshould rbe renforced.
a) rWeekly
b) rUnproductive
c) rProductive
, d) rLong r- rCORRECT✅✅productive
20. rThe rfirst rstep rin ra rteam rdevelopment rprocess ris ran rawkward rstage rfor rthe rteam
rmembers rcalled r______________.
a) rStorming
b) rNorming
c) rPerforming
d) rForming r- rCORRECT✅✅forming
21. rWhen ra rteam ris rformed rto rtackle ra rproblem, r_______________________.
a) rSupervisor ris rplaced rin rcharge
b) rSet rof rguidelines ris rsupplied rto rguide rdecisions
c) rCost revaluation ris rperformed rto rjustify rtheir rwork
d) rTeam rkickoff rmeeting ris rheld rto rget reveryone rup rto rspeed ron rthe rtask rand rmeet
reach rother r- rCORRECT✅✅Team rkickoff rmeeting ris rheld rto rget reveryone rup rto
rspeed ron rthe rtask rand rmeet reach rother
22. r______________ ris ra rtechnique rteams ruse rfor rgenerating ras rmany rideas ras
rpossible.
a) rStorming
b) rNorming
c) rBrainstorming
d) rPareto rprinciple r- rCORRECT✅✅Brainstorming
23. rDuring ra rteam rmeeting, rany rsolutions rto rthe rproblem rbeing rdiscussed rthat rdo
rnot rmeet rone ror rmore rof rthe rmust-have rcriteria rshould rbe r_______________.
a) rDiscussed rfully
b) rTabled rto ra rlater rmeeting
c) rGiven requal rconsideration
d) rEliminated r- rCORRECT✅✅Eliminated
24. rCustomer rservice rrefers rto rpeople rand rother rresources ra rcompany rdevotes rto
r________.
a) rassisting rcustomers
b) rproduct rdesign
c) rsales
d) rcost ranalysis r- rCORRECT✅✅assisting rcustomers
25. rIn rcustomer rservice, rit ris rimportant rto r________________.
a) rnever radmit rbeing rat rfault
b) rlook rinto rthe rcustomer's rproblem, rfind ra rsolution, rand rfollow rthrough
c) rmake rthe rcustomer radmit rto rbeing rat rleast rpartially rat rfault
d) rmake rthe rcustomer rlike ryou reven rit rit rmeans rplacing rthe rblame ron rsomeone relse
rin rthe rorganization r- rCORRECT✅✅look rinto rthe rcustomer's rproblem, rfind ra
rsolution, rand rfollow rthrough
COMPLIED WITH ALL VERIFIED
ANSWERS
1. rAn_________ rcustomer ris ra rperson ror rorganization rthat rreceives rservices ror
rproducts rin rexchange rfor rcompensation.
a) rInternal
b) rExternal
c) rIn-house
d) rDepartmental r- rCORRECT✅✅External
2. rImproving rexternal rcustomer rsatisfaction ris rthe rmain robjective rof r__________. r
a) rCustomer rservice rdepartment.
b) rRetired remployees
c) rMaintenance rdepartments
d) rHR rdepartments. r- rCORRECT✅✅customer rservice
3. rVendors rcould rbe rconsidered rwhat rtype rof rcustomer?
a) rMain
b) rSubstantial
c) rInternal
d) rExternal r- rCORRECT✅✅external
4. rCustomer rsatisfaction rshould ralways rbe rthe rfirst robjective rconsidered rwhen
rdeveloping r_________. r
a) rVendors
b) rNew ror rimproved rproducts
c) rTeamwork
d) rTraining rmatrix r- rCORRECT✅✅new ror rimproved rproducts
5. rThe r________ rof rthe rproduct rdescribes rthe rfeatures rrequested rfor rthe rproduct rto
rperform rthe rtasks rfor rwhich rit rwas rintended.
a) rForm
b) rFunction
c) rCost
d) rUtilization r- rCORRECT✅✅function
6. rProduct rdesigners rshould ralways rconsider rthe reffects rof rtooling rdesign rand rcost
rduring r___________. r
a) rPrototype rdevelopment
b) rProcess rcapability rstudies
c) rTeam rkickoff rmeetings
,d) rMaintenance rof ra rmachine r- rCORRECT✅✅prototype rdevelopment
7. rProduct rdesign rteams rshould rprovide ran renvironment rthat rencourages r________. r
a) rCriticize rother rteam rmembers rat rany rtime
b) rAdd rtheir rdesign rideas rfreely
c) rAttend rmeetings rwhenever rthey rare ravailable
d) rReport rteam rmeetings rto rthe rboss r- rCORRECT✅✅Add rtheir rdesign rideas rfree
8. rTeamwork, rconcurrent rengineering, rtools rand rtechniques rare rneeded rin rorder rto
rmake r_______________.
a) rProduct rintroduction
b) rSales
c) rProduct rscam rprevention refforts
d) rSafety rtests r- rCORRECT✅✅Product rintroduction
9. rEngineers rworking rwith rmanufacturing rto rbecome raware rof rtooling rlimitations rand
rother rproblems rthat rmay rincrease rproduction rtime rand rcost ris ran rexample rof
r_____________.
a) rBrainstorming
b) rProduct ranalysis
c) rConcurrent rengineering
d) rProduction rprocessing r- rCORRECT✅✅Concurrent rengineering
10. r_______ ris ra rdesign rmethodology rthat rdesigns rfeatures rinto rthe rproduct rthat
rmakes rit rcheaper rto rmanufacture, rwhile rmaintaining rits rability rto rperform rits rintended
rfunction.
a) rDesign rfor rManufacturing rand rAssembly r(DFMA)
b) rDesign rCriteria rand rPerformance r(DCP)
c) rDesign, rManufacture, rDeliver r(DMD)
d) rDesign rfor rProduction rand rPerformance r(DPP) r- rCORRECT✅✅Design rfor
rManufacturing rand rAssembly r(DFMA)
11. rto rbe rsuccessful r________must rbe rtied rto rthe rcompany's rbusiness rplan.
a) rTeam rgoals
b) rDonations rto rthe rcommunity
c) rThe rstock rmarket
d) rCross-Training rassignments r- rCORRECT✅✅team rgoals
12. rA rteam rshould rdevelop ra rspending rplan ras rpart rof rtheir rdecision rmaking rprocess
r________________.
a) rto rensure rthat rthey rdo rnot rexceed rthe ramount rof rmoney rallocated rto rthe rproject
b) rto rensure rthat rthey ruse rall rthe rmoney rallocated rto rthe rproject
c) rin rcase rthey rare raudited
d) rbecause rit ris ra rrequirement rof rall rteams r- rCORRECT✅✅to rensure rthat rthey rdo
rnot rexceed rthe ramount rof rmoney rallocated rto rthe rproject
,13. rSupervisors rshould rset rmeasurable robjectives rto rhave ra rway rto r____________.
a) rEliminate rthe rneed rto rreview remployees
b) rLimit rthe rnumber rof remployees rwho rcan rreceive ra rbonus
c) rHave rgood rperformance rcriteria rfor rreview rof remployee rperformance
d) rHave ra rway rto rcollect rdata rto rsatisfy rmanagement rreports r- rCORRECT✅✅Have
rgood rperformance rcriteria rfor rreview rof remployee rperformance
14. rPeople rworking rtogether rdiscussing rissues rand rmaking rdecisions rare rkey
relements rof ra r_______________.
a) rsuccessful rwork rgroup
b) rSPC rprogram
c) rJIT rprocess
d) rHistogram r- rCORRECT✅✅successful rwork rgroup
15. rCompany robjectives rand rproduction rgoals rare rimportant rpieces rof rdata rto
r__________.
a) rRetired remployee
b) rForklift rtraining rcertification rdata
c) rSelf-directed rwork rteam
d) rPredictive rmaintenance rprogram r- rCORRECT✅✅Self-directed rwork rteam
16. rPromoting rcompetition ramong rteams ror rdepartments r_________________.
a) rHelps rmanagement rset rtheir rown rgoals
b) rHelps restablish rthe rbaseline rto rset rteam rgoals
c) rIs ra rreason rto rset rmeasurable rteam rgoals
d) rIs rnot ra rreason rto rset rmeasurable rteam rgoals r- rCORRECT✅✅Is rnot ra rreason
rto rset rmeasurable rteam rgoals
17. rTop rlevel rmanagement rmust rsupport ra rteam rfor rit rto rbe r______________.
a) rSuccessful
b) rRatified
c) rCertified
Fully rstaffed r- rCORRECT✅✅Successful
18. rWhen ra rteam rsets robjectives rthat rthey rwish rto raccomplish, rcare rshould rbe rtaken
rto rensure rthat rthese robjectives rare r_____________.
a) rAggressive
b) rPredictable
c) rMeasurable
d) rJustifiable r- rCORRECT✅✅measurable
19. rTo rensure rthat ra rteam rhas____________ rmeetings, rrules rfor rteam rbehavior
rshould rbe renforced.
a) rWeekly
b) rUnproductive
c) rProductive
, d) rLong r- rCORRECT✅✅productive
20. rThe rfirst rstep rin ra rteam rdevelopment rprocess ris ran rawkward rstage rfor rthe rteam
rmembers rcalled r______________.
a) rStorming
b) rNorming
c) rPerforming
d) rForming r- rCORRECT✅✅forming
21. rWhen ra rteam ris rformed rto rtackle ra rproblem, r_______________________.
a) rSupervisor ris rplaced rin rcharge
b) rSet rof rguidelines ris rsupplied rto rguide rdecisions
c) rCost revaluation ris rperformed rto rjustify rtheir rwork
d) rTeam rkickoff rmeeting ris rheld rto rget reveryone rup rto rspeed ron rthe rtask rand rmeet
reach rother r- rCORRECT✅✅Team rkickoff rmeeting ris rheld rto rget reveryone rup rto
rspeed ron rthe rtask rand rmeet reach rother
22. r______________ ris ra rtechnique rteams ruse rfor rgenerating ras rmany rideas ras
rpossible.
a) rStorming
b) rNorming
c) rBrainstorming
d) rPareto rprinciple r- rCORRECT✅✅Brainstorming
23. rDuring ra rteam rmeeting, rany rsolutions rto rthe rproblem rbeing rdiscussed rthat rdo
rnot rmeet rone ror rmore rof rthe rmust-have rcriteria rshould rbe r_______________.
a) rDiscussed rfully
b) rTabled rto ra rlater rmeeting
c) rGiven requal rconsideration
d) rEliminated r- rCORRECT✅✅Eliminated
24. rCustomer rservice rrefers rto rpeople rand rother rresources ra rcompany rdevotes rto
r________.
a) rassisting rcustomers
b) rproduct rdesign
c) rsales
d) rcost ranalysis r- rCORRECT✅✅assisting rcustomers
25. rIn rcustomer rservice, rit ris rimportant rto r________________.
a) rnever radmit rbeing rat rfault
b) rlook rinto rthe rcustomer's rproblem, rfind ra rsolution, rand rfollow rthrough
c) rmake rthe rcustomer radmit rto rbeing rat rleast rpartially rat rfault
d) rmake rthe rcustomer rlike ryou reven rit rit rmeans rplacing rthe rblame ron rsomeone relse
rin rthe rorganization r- rCORRECT✅✅look rinto rthe rcustomer's rproblem, rfind ra
rsolution, rand rfollow rthrough
