TEST BANK For Human Resources Management in Canada, 15th Canadian Edition, Verified Chapters 1 - 17, Complete Newest Version

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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r Chapters 1 - 17 r r r

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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: r r r r


A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. r r r r r r


C) all managerial activities.
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D) concepts and techniques used in leading people at work. r r r r r r r r


E) management techniques for controlling people at work. r r r r r r




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. r


B) management's philosophy. r


C) human capital. r


D) production capital. r


E) cultural diversity. r




3) Human resources practices that support strategy include:
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A) performance management. r


B) production scheduling. r


C) policies and procedures. r r


D) staffing practices. r


E) rewards practices. r




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as
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the:
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A) HRIS.
B) balanced strategy. r


C) Human Capital Index. r r


D) balanced scorecard. r


E) none of the above. r r r




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
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resources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. r r r r r r


B) diversity programs. r


C) employee recognition programs. r r


D) employee relations activity. r r


E) job design indicators.
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6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
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following is an operational responsibility?
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A) setting goals and objectives r r r


B) collecting metrics r


C) analyzing metrics r


D) interpreting human right laws r r r


E) interpreting health and safety legislation r r r r

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7) Being completely familiar with employment legislation, HR policies and procedures, collective
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agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which of
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the following HR activities?
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A) serving as a consultant r r r


B) formulating policies and procedures r r r


C) offering advice r


D) providing services r


E) serving as a change agent r r r r




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
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known as
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A) hiring temporary employees. r r


B) payroll and benefits administration. r r r


C) contract administration. r


D) outsourcing.
E) labour-management relations. r




9) The company's plan for how it will balance its internal strengths and weaknesses with external
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opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. r


B) strategy.
C) environmental scanning. r


D) policies and procedures. r r


E) none of the above. r r r




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
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competitor compensation and incentive plans, information about pending legislative changes and availability of
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talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. r


B) an employee engagement survey.
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C) an external market survey.
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D) an envrionmental study.
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E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
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sales force due to an economic downturn. He was also involved in arranging for outplacement services and
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employee retention programs as well as restructuring of the business following the downsizing. This is an example of
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HR's role in:
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A) formulating strategy. r


B) operational activities. r


C) environmental scanning. r


D) environmental scanning and executing strategy. r r r r


E) executing strategy. r




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
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A) organizational climate. r


B) the strategic plan.
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C) the mission statement.
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D) organizational culture. r


E) the pervading atmosphere.
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