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PSE 465 Midterm Questions and Correct
Answers
Question: If a process has reached a Six Sigma performance level, how
many defects (or errors) are produced for every one million
opportunities?
Answer: 3.4
Question: ALL of the following contribute to the COPQ (Cost Of Poor
Quality). Which selection does not fit into the categories of internal
failure, external failure, or appraisal?
Answer: Cost of planning, training and process control
Question: Quality is defined by ________ of the customers
Answer: Satisfaction
Question: _________ is the enemy of Quality
Answer: variation
Question: The LSS improvement process begins with a close
understanding of________
Answer: customer needs
Question: Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Answer: Respond to push
Pretest - Stuvia US
, 2
Question: How would you categorize the cost of internal
product/process testing?
Answer: Appraisal cost
Question: At what step in the LSS improvement process is a Process
Map of the process first created.
Answer: Define
Question: What are the Critical to Quality (CTQ) Characteristics?
Answer: The process outputs that drive customer satisfaction
Question: The definition of quality often depends on _______.
Answer: Stakeholders
Question: What is the primary approach employed by LSS to reduce the
number of defects?
Answer: Reduce process variability at the source by redesign or process
control
Question: What is the strongest guiding force of LSS decision-making?
Answer: Data and statistical analysis
Question: Which tool is most commonly used to map the complete
sequence of activities, including customers and suppliers, an organization
performs in order to produce and deliver its end product or service?
Answer: Value stream map
Question: If a distribution is skewed to the right with no outliers, which
expression is correct?
Answer: mean > median
Question: What is the primary reason for using an Affinity Diagram in
the voice of the customer process?
Answer: Organizing data
Pretest - Stuvia US
PSE 465 Midterm Questions and Correct
Answers
Question: If a process has reached a Six Sigma performance level, how
many defects (or errors) are produced for every one million
opportunities?
Answer: 3.4
Question: ALL of the following contribute to the COPQ (Cost Of Poor
Quality). Which selection does not fit into the categories of internal
failure, external failure, or appraisal?
Answer: Cost of planning, training and process control
Question: Quality is defined by ________ of the customers
Answer: Satisfaction
Question: _________ is the enemy of Quality
Answer: variation
Question: The LSS improvement process begins with a close
understanding of________
Answer: customer needs
Question: Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Answer: Respond to push
Pretest - Stuvia US
, 2
Question: How would you categorize the cost of internal
product/process testing?
Answer: Appraisal cost
Question: At what step in the LSS improvement process is a Process
Map of the process first created.
Answer: Define
Question: What are the Critical to Quality (CTQ) Characteristics?
Answer: The process outputs that drive customer satisfaction
Question: The definition of quality often depends on _______.
Answer: Stakeholders
Question: What is the primary approach employed by LSS to reduce the
number of defects?
Answer: Reduce process variability at the source by redesign or process
control
Question: What is the strongest guiding force of LSS decision-making?
Answer: Data and statistical analysis
Question: Which tool is most commonly used to map the complete
sequence of activities, including customers and suppliers, an organization
performs in order to produce and deliver its end product or service?
Answer: Value stream map
Question: If a distribution is skewed to the right with no outliers, which
expression is correct?
Answer: mean > median
Question: What is the primary reason for using an Affinity Diagram in
the voice of the customer process?
Answer: Organizing data
Pretest - Stuvia US
