,Table of Contents
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Part 1: Introduction
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Chapter 1: What Is Organizational Behavior?
f f f f f
Part 2: The Individual
f f f f
Chapter 2: Diversity in Organizations
f f f f
Chapter 3: Attitudes and Job Satisfaction
f f f f f f
Chapter 4: Emotions and Moods
f f f f f
Chapter 5: Personality and Values
f f f f f
Chapter 6: Perception and Individual Decision Making
f f f f f f
Chapter 7: Motivation Concepts
f f f f
Chapter 8: Motivation: From Concepts to Applications
f f f f f f
Part 3: The Group
f f f f
Chapter 9: Foundations of Group Behavior
f f f f f
Chapter 10: Understanding Work Teams
f f f f f
Chapter 11: Communication
f f f
Chapter 12: Leadership f f
Chapter 13: Power and Politics
f f f f f
Chapter 14: Conflict and Negotiation
f f f f
Part 4: The Organization System
f f f f f
Chapter 15: Foundations of Organization Structure
f f f f f
Chapter 16: Organizational Culture
f f f f
Chapter 17: Human Resource Policies and Practices Chapter
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18: Organizational Change and Stress Management
f f f f f f
,Organizational Behavior, 15e (Robbins/Judge) f f f
Chapter 1 What Is Organizational Behavior?
f f f f f f
1) are defined as people who oversee the activities of others and who are responsible for attaining
f f f f f f f f f f f f f f f
goals in organizations.
f f f
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
f f
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
f f f f f f f f f f f f f f f f
warming project and decides what tasks related to creating awareness about the issue need to be done. In
f f f f f f f f f f f f f f f f f f
addition, she is also deciding which members of her team will work on engaging with the public and which will
f f f f f f f f f f f f f f f f f f f f
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
f f f f f f f f f f f f f f f f f f f
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
f f f f f f f f f f f f f
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
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3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
f f f f f f f f f f f f f f f
project. During the project, she needs to motivate team members to attain their project milestones and direct
f f f f f f f f f f f f f f f f f
them through different phases of the project. Which of the following kinds of functions will these tasks be
f f f f f f f f f f f f f f f f f f
covered under?
f f
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
f f
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
f f f f f f f f f f f f f f
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
f f f f f f f f f f f f f f f f
monitored the schedule to find the cause of the delay, before speeding up the implementation process by
f f f f f f f f f f f f f f f f f
allocating more members for the implementation phase. By doing this, which of the following functions is she
f f f f f f f f f f f f f f f f f
performing?
f
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A f
5) Which of the following functions do managers undertake as part of planning functions?
f f f f f f f f f f f f
A) defining an organization's goals f f f
B) implementing strategies for achieving goals f f f f
C) executing plans to integrate activities f f f f
D) accomplishing goals of a project f f f f
E) employing strategies to coordinate tasks f f f f
Answer: A
f f
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
f f f f f f f f f f f f f f f f f f
may be termed as a
f f f . f f
A) leader
B) figurehead
C) resource allocator f
D) negotiator
E) disturbance handler f
Answer: B
f f
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the
f f f f f f f f f f f f f f f f f f f f
market. Her work in the next few weeks involves sharing knowledge about the product with her team members.
f f f f f f f f f f f f f f f f f f
She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product.
f f f f f f f f f f f f f f f f f f f f
Which of the following roles is Ortiz playing?
f f f f f f f f
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
f f
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming
f f f f f f f f f f f f f f f
campaign against genetic engineering, she is networking with managers who are working on the issue of food
f f f f f f f f f f f f f f f f f
safety. Through her network of contacts, she strives to gain information about the stakeholders in the food
f f f f f f f f f f f f f f f f f
industry and other lobby groups. Which of the following roles is George most likely to be playing according to
f f f f f f f f f f f f f f f f f f f
Mintzberg's classification of managerial roles?
f f f f f
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator f
Answer: C
f f
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
f f f f f f f f f f f f f f f f f
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
f f f f f f f f f f f f f f f f f f f f
networking with contacts from the press and fashion magazine editors to understand the changing tastes of
f f f f f f f f f f f f f f f f
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
f f f f f f f f f f f f f f
managerial roles?
f f
A) figurehead
B) leader
C) symbol head f
D) monitor
E) spokesperson
f f
Part 1: Introduction
f f
Chapter 1: What Is Organizational Behavior?
f f f f f
Part 2: The Individual
f f f f
Chapter 2: Diversity in Organizations
f f f f
Chapter 3: Attitudes and Job Satisfaction
f f f f f f
Chapter 4: Emotions and Moods
f f f f f
Chapter 5: Personality and Values
f f f f f
Chapter 6: Perception and Individual Decision Making
f f f f f f
Chapter 7: Motivation Concepts
f f f f
Chapter 8: Motivation: From Concepts to Applications
f f f f f f
Part 3: The Group
f f f f
Chapter 9: Foundations of Group Behavior
f f f f f
Chapter 10: Understanding Work Teams
f f f f f
Chapter 11: Communication
f f f
Chapter 12: Leadership f f
Chapter 13: Power and Politics
f f f f f
Chapter 14: Conflict and Negotiation
f f f f
Part 4: The Organization System
f f f f f
Chapter 15: Foundations of Organization Structure
f f f f f
Chapter 16: Organizational Culture
f f f f
Chapter 17: Human Resource Policies and Practices Chapter
f f f f f f f
18: Organizational Change and Stress Management
f f f f f f
,Organizational Behavior, 15e (Robbins/Judge) f f f
Chapter 1 What Is Organizational Behavior?
f f f f f f
1) are defined as people who oversee the activities of others and who are responsible for attaining
f f f f f f f f f f f f f f f
goals in organizations.
f f f
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
f f
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
f f f f f f f f f f f f f f f f
warming project and decides what tasks related to creating awareness about the issue need to be done. In
f f f f f f f f f f f f f f f f f f
addition, she is also deciding which members of her team will work on engaging with the public and which will
f f f f f f f f f f f f f f f f f f f f
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
f f f f f f f f f f f f f f f f f f f
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
f f f f f f f f f f f f f
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
f f
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
f f f f f f f f f f f f f f f
project. During the project, she needs to motivate team members to attain their project milestones and direct
f f f f f f f f f f f f f f f f f
them through different phases of the project. Which of the following kinds of functions will these tasks be
f f f f f f f f f f f f f f f f f f
covered under?
f f
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
f f
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
f f f f f f f f f f f f f f
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
f f f f f f f f f f f f f f f f
monitored the schedule to find the cause of the delay, before speeding up the implementation process by
f f f f f f f f f f f f f f f f f
allocating more members for the implementation phase. By doing this, which of the following functions is she
f f f f f f f f f f f f f f f f f
performing?
f
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A f
5) Which of the following functions do managers undertake as part of planning functions?
f f f f f f f f f f f f
A) defining an organization's goals f f f
B) implementing strategies for achieving goals f f f f
C) executing plans to integrate activities f f f f
D) accomplishing goals of a project f f f f
E) employing strategies to coordinate tasks f f f f
Answer: A
f f
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
f f f f f f f f f f f f f f f f f f
may be termed as a
f f f . f f
A) leader
B) figurehead
C) resource allocator f
D) negotiator
E) disturbance handler f
Answer: B
f f
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the
f f f f f f f f f f f f f f f f f f f f
market. Her work in the next few weeks involves sharing knowledge about the product with her team members.
f f f f f f f f f f f f f f f f f f
She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product.
f f f f f f f f f f f f f f f f f f f f
Which of the following roles is Ortiz playing?
f f f f f f f f
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
f f
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming
f f f f f f f f f f f f f f f
campaign against genetic engineering, she is networking with managers who are working on the issue of food
f f f f f f f f f f f f f f f f f
safety. Through her network of contacts, she strives to gain information about the stakeholders in the food
f f f f f f f f f f f f f f f f f
industry and other lobby groups. Which of the following roles is George most likely to be playing according to
f f f f f f f f f f f f f f f f f f f
Mintzberg's classification of managerial roles?
f f f f f
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator f
Answer: C
f f
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
f f f f f f f f f f f f f f f f f
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
f f f f f f f f f f f f f f f f f f f f
networking with contacts from the press and fashion magazine editors to understand the changing tastes of
f f f f f f f f f f f f f f f f
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
f f f f f f f f f f f f f f
managerial roles?
f f
A) figurehead
B) leader
C) symbol head f
D) monitor
E) spokesperson
