BUSOBA 3130 Midterm (2025) Actual Exam
Questions and Answers A+ Graded
What .does .success .involve? .- .CORRECT .ANSWER-The .integration .of .strategy,
.process, .and .analytics
What .is .operations .and .supply .chain .management .(OCSM)? .- .CORRECT
.ANSWER-the .design, .operation, .and .improvement .of .the .systems .that .create
.and .deliver .the .firm's .primary .products .and .services
What .is .operations? .- .CORRECT .ANSWER-manufacturing .and .service
.processes .used .to .transform .the .resources .employed .by .a .firm .into .products
.desired .by .customers
What .is .supply .chain? .- .CORRECT .ANSWER-a .process .that .moves .info .and
.material .to .and .from .the .manufacturing .and .service .process .of .the .firm
What .are .the .five .processes .in .operation .and .supply .chain? .- .CORRECT
.ANSWER-planning, .sourcing, .making, .delivering, .and .returning
What .is .planning? .- .CORRECT .ANSWER-needed .to .operate .an .existing .supply
.chain .strategically; .determine .how .anticipated .demand .will .be .met .with
.available .resources; .develop .set .of .metrics .to .monitor .the .supply .chain .so .that
.is .is .efficient
What .is .sourcing? .- .CORRECT .ANSWER-selection .of .suppliers .that .will .deliver
.goods .and .services .needed .to .create .firms .product
What .is .making? .- .CORRECT .ANSWER-where .the .major .product .is .produced .or
.provided; .requires .scheduling .processes .for .workers .and .coordination .of
.material .and .other .critical .resources .like .equipment
What .is .delivering? .- .CORRECT .ANSWER-logistics .processes .such .as .selecting
.carriers, .coordinating .the .movement .of .goods .and .information, .and .collecting
.payments .from .customers
What .is .returning? .- .CORRECT .ANSWER-processes .for .receiving .worn-out,
.defective, .and .excess .product .back .from .customers .and .support .for .customers
.who .have .problems
, What .are .the .5 .differences .between .services .and .goods? .- .CORRECT .ANSWER-
1. .intangible
2. .interaction
3. .heterogeneous
4. .perishable .and .time .dependent .
5. .package .of .4 .features .that .affect .the .5 .senses
What .are .the .4 .features .that .affect .the .5 .senses? .- .CORRECT .ANSWER-1.
.supporting .facility .
2. .facilitating .goods .
3. .explicit .services .
4. .implicit .services
What .are .the .4 .main .types .of .service .business? .- .CORRECT .ANSWER-1.
.business .that .impact .human .bodies .
2. .businesses .that .are .directed .at .physical .products .
3. .businesses .that .are .directed .at .people's .minds .
4. .businesses .that .are .directed .at .risk .and .money .management
What .is .product-service .bundling? .- .CORRECT .ANSWER-a .company .building
.service .activities .into .its .product .offerings .for .its .customers; .includes
.maintenance, .spare .part .positioning, .training, .etc.
What .is .operations .and .supply .chain .strategy? .- .CORRECT .ANSWER-concerned
.with .setting .broad .policies .and .plans .for .using .the .resources .of .a .firm .and
.must .be .integrated .with .corporate .strategy
What .is .operations .effectiveness? .- .CORRECT .ANSWER-core .business
.processes .needed .to .run .a .business
What .is .operations .effectiveness .reflected .in? .- .CORRECT .ANSWER-the .costs
.associated .with .doing .business
What .are .some .strategies .of .operations .effectiveness? .- .CORRECT .ANSWER-
quality .assurance .and .control .initiatives, .process .redesign, .planning .and
.control .systems, .and .technology .investments
What .are .initiatives? .- .CORRECT .ANSWER-the .major .steps .that .need .to .be
.taken .to .drive .success .in .the .firm
What .is .the .flow .of .the .operations .and .supply .chain .strategy? .- .CORRECT
.ANSWER-strategic .analysis .-> .initiatives .-> .implementation .projects
What .are .the .major .competitive .dimensions? .- .CORRECT .ANSWER-cost/price,
.quality, .time, .flexibility
What .is .straddling? .- .CORRECT .ANSWER-occurs .when .a .company .seeks .to
.match .the .competitive .dimensions .of .a .competitor .while .maintaining .its
.existing .position
Questions and Answers A+ Graded
What .does .success .involve? .- .CORRECT .ANSWER-The .integration .of .strategy,
.process, .and .analytics
What .is .operations .and .supply .chain .management .(OCSM)? .- .CORRECT
.ANSWER-the .design, .operation, .and .improvement .of .the .systems .that .create
.and .deliver .the .firm's .primary .products .and .services
What .is .operations? .- .CORRECT .ANSWER-manufacturing .and .service
.processes .used .to .transform .the .resources .employed .by .a .firm .into .products
.desired .by .customers
What .is .supply .chain? .- .CORRECT .ANSWER-a .process .that .moves .info .and
.material .to .and .from .the .manufacturing .and .service .process .of .the .firm
What .are .the .five .processes .in .operation .and .supply .chain? .- .CORRECT
.ANSWER-planning, .sourcing, .making, .delivering, .and .returning
What .is .planning? .- .CORRECT .ANSWER-needed .to .operate .an .existing .supply
.chain .strategically; .determine .how .anticipated .demand .will .be .met .with
.available .resources; .develop .set .of .metrics .to .monitor .the .supply .chain .so .that
.is .is .efficient
What .is .sourcing? .- .CORRECT .ANSWER-selection .of .suppliers .that .will .deliver
.goods .and .services .needed .to .create .firms .product
What .is .making? .- .CORRECT .ANSWER-where .the .major .product .is .produced .or
.provided; .requires .scheduling .processes .for .workers .and .coordination .of
.material .and .other .critical .resources .like .equipment
What .is .delivering? .- .CORRECT .ANSWER-logistics .processes .such .as .selecting
.carriers, .coordinating .the .movement .of .goods .and .information, .and .collecting
.payments .from .customers
What .is .returning? .- .CORRECT .ANSWER-processes .for .receiving .worn-out,
.defective, .and .excess .product .back .from .customers .and .support .for .customers
.who .have .problems
, What .are .the .5 .differences .between .services .and .goods? .- .CORRECT .ANSWER-
1. .intangible
2. .interaction
3. .heterogeneous
4. .perishable .and .time .dependent .
5. .package .of .4 .features .that .affect .the .5 .senses
What .are .the .4 .features .that .affect .the .5 .senses? .- .CORRECT .ANSWER-1.
.supporting .facility .
2. .facilitating .goods .
3. .explicit .services .
4. .implicit .services
What .are .the .4 .main .types .of .service .business? .- .CORRECT .ANSWER-1.
.business .that .impact .human .bodies .
2. .businesses .that .are .directed .at .physical .products .
3. .businesses .that .are .directed .at .people's .minds .
4. .businesses .that .are .directed .at .risk .and .money .management
What .is .product-service .bundling? .- .CORRECT .ANSWER-a .company .building
.service .activities .into .its .product .offerings .for .its .customers; .includes
.maintenance, .spare .part .positioning, .training, .etc.
What .is .operations .and .supply .chain .strategy? .- .CORRECT .ANSWER-concerned
.with .setting .broad .policies .and .plans .for .using .the .resources .of .a .firm .and
.must .be .integrated .with .corporate .strategy
What .is .operations .effectiveness? .- .CORRECT .ANSWER-core .business
.processes .needed .to .run .a .business
What .is .operations .effectiveness .reflected .in? .- .CORRECT .ANSWER-the .costs
.associated .with .doing .business
What .are .some .strategies .of .operations .effectiveness? .- .CORRECT .ANSWER-
quality .assurance .and .control .initiatives, .process .redesign, .planning .and
.control .systems, .and .technology .investments
What .are .initiatives? .- .CORRECT .ANSWER-the .major .steps .that .need .to .be
.taken .to .drive .success .in .the .firm
What .is .the .flow .of .the .operations .and .supply .chain .strategy? .- .CORRECT
.ANSWER-strategic .analysis .-> .initiatives .-> .implementation .projects
What .are .the .major .competitive .dimensions? .- .CORRECT .ANSWER-cost/price,
.quality, .time, .flexibility
What .is .straddling? .- .CORRECT .ANSWER-occurs .when .a .company .seeks .to
.match .the .competitive .dimensions .of .a .competitor .while .maintaining .its
.existing .position
