BUSOBA 3130 Exam 1 (2025) Actual Exam
Questions and Answers A+ Graded
Why .is .operations .and .supply .chain .management .important .to .business
.survival? .- .CORRECT .ANSWER-- .use .resources .more .efficiently- .improve
.business .processes .effectiveness
- .improve .relationships .between .business .entities
- .help .meet .strategic .goals- .increase .customer .service
gets .products .to .customers, .competition .and .improvement, .relationship .with
.suppliers .and .processes .interacting
What .is .operations .management? .- .CORRECT .ANSWER-the .processes .that
.effectively .produce, .transform, .and .deliver .a .product .or .service
What .is .supply .chain .management? .- .CORRECT .ANSWER-apply .a .total .systems
.approach .in .managing .the .flow .of .materials .and .information .from .the .beginning
.of .the .process .to .the .end .and .to .optimize .the .operations .at .each .step .from .the
.raw .materials .to .the .finished .goods .into .the .hands .of .the .consumer
What .are .key .inputs .to .any .process .that .produces .a .product .or .a .service? .-
.CORRECT .ANSWER-people
knowledge
equipment
facilities
material
services
time
money
Product .- .CORRECT .ANSWER-tangible
Service .- .CORRECT .ANSWER-intangible
Can .there .be .services .without .products? .- .CORRECT .ANSWER-No
Manufacturing .Processes .- .CORRECT .ANSWER-change .materials .in .one .or
.more .of .the .following .dimensions:
, -physical .properties
-shape
-fixed .dimensions
-surface .finish
-joining .parts .and .materials
low .customer .contact
Service .Processes .- .CORRECT .ANSWER-if .a .process .isn't .doing .at .least .one .of
.the .following:
-locational .(transportation/logistics)
-exchange .(retail)
-storage .(warehouse)
-physiological .(healthcare)
-informational .(exchange .of .data/info)
high .customer .contact
4 .Core .Processes .that .operations .and .supply .chain .managers ."obsess" .over .-
.CORRECT .ANSWER-1)Customer .relationship
2) .New .service/product
3) .Order .fulfillment
4) .Supplier .relationship .processes
Customer .Relationship .Processes .- .CORRECT .ANSWER-Identify, .attract, .and
.build .relationships .with .external .customers .and .facilitate .the .placement .of
.orders
New .Service/Product .Development .Processes .- .CORRECT .ANSWER-design .and
.develop .new .services .or .products .from .inputs .received .from .external .customer
.specifications
Order .Fulfillment .Processes .- .CORRECT .ANSWER-The .activities .required .to
.produce .and .deliver .the .service .or .product .to .the .external .customers
Supplier .Relationship .Processes .- .CORRECT .ANSWER-select .suppliers .of
.services, .materials .and .information .and .facilitate .the .timely .and .efficient .flow .of
.these .items .into .the .firm
What ."decisions" .do .operations .(supply .chain) .managers .typically .make? .-
.CORRECT .ANSWER-structural .decisions
infrastructural .decisions
Structural .Decisions .- .CORRECT .ANSWER-Long .term, .high .capital, .less
.frequent
-capacity
Questions and Answers A+ Graded
Why .is .operations .and .supply .chain .management .important .to .business
.survival? .- .CORRECT .ANSWER-- .use .resources .more .efficiently- .improve
.business .processes .effectiveness
- .improve .relationships .between .business .entities
- .help .meet .strategic .goals- .increase .customer .service
gets .products .to .customers, .competition .and .improvement, .relationship .with
.suppliers .and .processes .interacting
What .is .operations .management? .- .CORRECT .ANSWER-the .processes .that
.effectively .produce, .transform, .and .deliver .a .product .or .service
What .is .supply .chain .management? .- .CORRECT .ANSWER-apply .a .total .systems
.approach .in .managing .the .flow .of .materials .and .information .from .the .beginning
.of .the .process .to .the .end .and .to .optimize .the .operations .at .each .step .from .the
.raw .materials .to .the .finished .goods .into .the .hands .of .the .consumer
What .are .key .inputs .to .any .process .that .produces .a .product .or .a .service? .-
.CORRECT .ANSWER-people
knowledge
equipment
facilities
material
services
time
money
Product .- .CORRECT .ANSWER-tangible
Service .- .CORRECT .ANSWER-intangible
Can .there .be .services .without .products? .- .CORRECT .ANSWER-No
Manufacturing .Processes .- .CORRECT .ANSWER-change .materials .in .one .or
.more .of .the .following .dimensions:
, -physical .properties
-shape
-fixed .dimensions
-surface .finish
-joining .parts .and .materials
low .customer .contact
Service .Processes .- .CORRECT .ANSWER-if .a .process .isn't .doing .at .least .one .of
.the .following:
-locational .(transportation/logistics)
-exchange .(retail)
-storage .(warehouse)
-physiological .(healthcare)
-informational .(exchange .of .data/info)
high .customer .contact
4 .Core .Processes .that .operations .and .supply .chain .managers ."obsess" .over .-
.CORRECT .ANSWER-1)Customer .relationship
2) .New .service/product
3) .Order .fulfillment
4) .Supplier .relationship .processes
Customer .Relationship .Processes .- .CORRECT .ANSWER-Identify, .attract, .and
.build .relationships .with .external .customers .and .facilitate .the .placement .of
.orders
New .Service/Product .Development .Processes .- .CORRECT .ANSWER-design .and
.develop .new .services .or .products .from .inputs .received .from .external .customer
.specifications
Order .Fulfillment .Processes .- .CORRECT .ANSWER-The .activities .required .to
.produce .and .deliver .the .service .or .product .to .the .external .customers
Supplier .Relationship .Processes .- .CORRECT .ANSWER-select .suppliers .of
.services, .materials .and .information .and .facilitate .the .timely .and .efficient .flow .of
.these .items .into .the .firm
What ."decisions" .do .operations .(supply .chain) .managers .typically .make? .-
.CORRECT .ANSWER-structural .decisions
infrastructural .decisions
Structural .Decisions .- .CORRECT .ANSWER-Long .term, .high .capital, .less
.frequent
-capacity
