NCCT MA Study Guide with Complete
Solutions
A business letter should be folded in which of the following positions when using a
standard No. 10 envelope? - ANS-Thirds; Face Up
Which of the following questions should the medical assistant ask to gain the most
pertinent information about the patient's chief concern while taking her history? -
ANS-"What brings you in to see the doctor today?"
When composing a business letter, how should the medical assistant properly indicate
copies of the letter are being sent to others? - ANS-Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left margin. This is an
example of which of the following letter formats? - ANS-Full block style
Which of the following is an inappropriate complimentary closing for a business letter? -
ANS-"Wishing You the Best"
What five pieces of information must be available on every sample in the laboratory? -
ANS-Full name, unique identifier, date of collection, time of collection, collector's identity
Recording the patient's critical glucose value in the medical record is an example of
which of the following? - ANS-(GLPs) good laboratory practices
Which of the following is an appropriate way to greet a patient? - ANS-"Welcome to Dr.
Doe's office. My name is John. How may I help you?"
A patient presents to the medical office stating the following: "I was previously seen for
a physical exam and the EOB I received contained an error regarding my medical
coverage. The doctor ordered blood screening for hypercholesterolemia, and I'm out of
my blood pressure meds." Which of the following questions should the medical office
assistant ask the patient first? - ANS-"Did the doctor say you needed to be seen today?"
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism? - ANS-Thank the patient for making you aware
of their concern.
The medical assistant is preparing to escort a patient with a prosthetic limb, due to
complications from diabetes, to a room. Which of the following actions by the medical
, assistant is appropriate? - ANS-ask the patient if they need extra assistance before
helping
A medical assistant maintains a positive, caring demeanor when the office is running 45
minutes behind on scheduled appointments. This action is most indicative of which of
the following workplace behaviors? - ANS-professionalism
Which of the following actions by the medical assistant reflects professional telephone
etiquette? (Select the three (3) correct answers.) - ANS--requesting permission before
placing a caller on hold -speaking clearly with a pleasant tone
-verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message? (Select the three (3) correct answers.) - ANS--name of the
person calling
-caller's return telephone number
-date and time of the call
Which of the following calls should the medical assistant refer directly to the provider? -
ANS-positive radiological reports
If a patient is consistently late, the most effective way for the medical assistant to handle
the problem is to - ANS-Ask the provider to discuss the office policy with the patient.
The best way to ensure that a patient understands and complies with the medical
office's financial policy is to explain the - ANS-office's financial policies and procedures
in advance of services.
A patient calls the office concerned because they have just been stung by a bee. Which
of the following shocks would be a concern? - ANS-Anaphylactic
A patient's wife calls the office and states that her husband is experiencing left arm pain
and chest pressure. Which of the following could the patient be suffering from? - ANS-
MI
Which of the following forms should always be included when sending a fax originating
from the medical office? - ANS-cover sheet
Which of the following types of mail is the most cost effective for bound printed material,
film, and sound recordings? - ANS-media
The medical assistant mistakenly opens an item of incoming mail marked "personal"
addressed to the physician. What action should the medical assistant take? - ANS-write
"opened in error" on the outside of the envelope and initial
Solutions
A business letter should be folded in which of the following positions when using a
standard No. 10 envelope? - ANS-Thirds; Face Up
Which of the following questions should the medical assistant ask to gain the most
pertinent information about the patient's chief concern while taking her history? -
ANS-"What brings you in to see the doctor today?"
When composing a business letter, how should the medical assistant properly indicate
copies of the letter are being sent to others? - ANS-Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left margin. This is an
example of which of the following letter formats? - ANS-Full block style
Which of the following is an inappropriate complimentary closing for a business letter? -
ANS-"Wishing You the Best"
What five pieces of information must be available on every sample in the laboratory? -
ANS-Full name, unique identifier, date of collection, time of collection, collector's identity
Recording the patient's critical glucose value in the medical record is an example of
which of the following? - ANS-(GLPs) good laboratory practices
Which of the following is an appropriate way to greet a patient? - ANS-"Welcome to Dr.
Doe's office. My name is John. How may I help you?"
A patient presents to the medical office stating the following: "I was previously seen for
a physical exam and the EOB I received contained an error regarding my medical
coverage. The doctor ordered blood screening for hypercholesterolemia, and I'm out of
my blood pressure meds." Which of the following questions should the medical office
assistant ask the patient first? - ANS-"Did the doctor say you needed to be seen today?"
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism? - ANS-Thank the patient for making you aware
of their concern.
The medical assistant is preparing to escort a patient with a prosthetic limb, due to
complications from diabetes, to a room. Which of the following actions by the medical
, assistant is appropriate? - ANS-ask the patient if they need extra assistance before
helping
A medical assistant maintains a positive, caring demeanor when the office is running 45
minutes behind on scheduled appointments. This action is most indicative of which of
the following workplace behaviors? - ANS-professionalism
Which of the following actions by the medical assistant reflects professional telephone
etiquette? (Select the three (3) correct answers.) - ANS--requesting permission before
placing a caller on hold -speaking clearly with a pleasant tone
-verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message? (Select the three (3) correct answers.) - ANS--name of the
person calling
-caller's return telephone number
-date and time of the call
Which of the following calls should the medical assistant refer directly to the provider? -
ANS-positive radiological reports
If a patient is consistently late, the most effective way for the medical assistant to handle
the problem is to - ANS-Ask the provider to discuss the office policy with the patient.
The best way to ensure that a patient understands and complies with the medical
office's financial policy is to explain the - ANS-office's financial policies and procedures
in advance of services.
A patient calls the office concerned because they have just been stung by a bee. Which
of the following shocks would be a concern? - ANS-Anaphylactic
A patient's wife calls the office and states that her husband is experiencing left arm pain
and chest pressure. Which of the following could the patient be suffering from? - ANS-
MI
Which of the following forms should always be included when sending a fax originating
from the medical office? - ANS-cover sheet
Which of the following types of mail is the most cost effective for bound printed material,
film, and sound recordings? - ANS-media
The medical assistant mistakenly opens an item of incoming mail marked "personal"
addressed to the physician. What action should the medical assistant take? - ANS-write
"opened in error" on the outside of the envelope and initial
