WGU D545 Healthcare Administration Study Guide
EXAM QUESTIONS WITH 100% CORRECT
ANSWERS!! 2025
Importance of government policies in health
To protect public health, reduce disparities, ensure access, and guide the healthcare system
with standards and funding.
Significance of policy in healthcare organizations
Policies provide structure, ensure compliance, manage resources, and guide ethical and legal
operations.
Definition of health
Health is a state of complete physical, mental, and social well-being, not merely the absence of
disease.
Elements of the biomedical model
Focus on biological factors and disease diagnosis/treatment, excluding social and psychological
aspects.
Relationship between health and the biomedical model
The biomedical model addresses disease, but comprehensive health includes mental and social
well-being too.
Accountable Care Organization (ACO)
Groups of providers and hospitals collaborating to provide coordinated care and improve
outcomes.
Functional organization
Efficient but siloed.
, Multidivisional organization
Responsive but can duplicate efforts.
Matrix organization
Collaborative but complex.
Types of healthcare systems
Beveridge, Bismarck, National Health Insurance, Out-of-pocket - each varies by funding,
coverage, and access.
Role of the provider in Beveridge system
Public employees.
Role of the provider in Bismarck system
Private.
Role of the provider in mixed roles system
Varies.
Types of healthcare facilities
Acute, long-term, outpatient, inpatient, rehab - each serves distinct populations with specific
needs.
Patient experience information collection
Surveys (CAHPS), feedback systems, focus groups, data analytics.
National programs supporting healthcare quality
AHRQ, CMS, Joint Commission, NCQA - set standards and monitor outcomes.
Quality improvement components
Structure: settings/resources. Process: care delivery. Outcome: results.
EXAM QUESTIONS WITH 100% CORRECT
ANSWERS!! 2025
Importance of government policies in health
To protect public health, reduce disparities, ensure access, and guide the healthcare system
with standards and funding.
Significance of policy in healthcare organizations
Policies provide structure, ensure compliance, manage resources, and guide ethical and legal
operations.
Definition of health
Health is a state of complete physical, mental, and social well-being, not merely the absence of
disease.
Elements of the biomedical model
Focus on biological factors and disease diagnosis/treatment, excluding social and psychological
aspects.
Relationship between health and the biomedical model
The biomedical model addresses disease, but comprehensive health includes mental and social
well-being too.
Accountable Care Organization (ACO)
Groups of providers and hospitals collaborating to provide coordinated care and improve
outcomes.
Functional organization
Efficient but siloed.
, Multidivisional organization
Responsive but can duplicate efforts.
Matrix organization
Collaborative but complex.
Types of healthcare systems
Beveridge, Bismarck, National Health Insurance, Out-of-pocket - each varies by funding,
coverage, and access.
Role of the provider in Beveridge system
Public employees.
Role of the provider in Bismarck system
Private.
Role of the provider in mixed roles system
Varies.
Types of healthcare facilities
Acute, long-term, outpatient, inpatient, rehab - each serves distinct populations with specific
needs.
Patient experience information collection
Surveys (CAHPS), feedback systems, focus groups, data analytics.
National programs supporting healthcare quality
AHRQ, CMS, Joint Commission, NCQA - set standards and monitor outcomes.
Quality improvement components
Structure: settings/resources. Process: care delivery. Outcome: results.
