SSDA EXAM 421 STUDY GUIDE EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS
PS Form 3816 - ANSWER-Used to document the acceptance and delivery of Collect
on Delivery (COD) parcel
Return Receipt - ANSWER-Provides the customer with evidence of delivery
including the date and time receipient's signature
PS Form 3811 - ANSWER-Domestic return receipt
PS Form 3812-A - ANSWER-Return receipt after mailing--electronic return receipt
PS Form 3804 - ANSWER-Return receipt for merchandise--provides the mailer with
a mailing receipt and return receipt
Restricted delivery service - ANSWER-Mail is delivered only to a specific addressee
or the adressee's authorized agent
PS Form 3817 - ANSWER-Certificate of mailing--electronic that provides proof of
date mail was presented to the postal service for mailing
PS Form 3606 - ANSWER-Certificate of bulk mailing, used for specify the number of
pieces mailed but cannot be used as an itemized list of individual pieces
Special Handling - ANSWER-Provides preferential handling to the extent practicable
in dispatch and transportation
PS Form 1000 - ANSWER-Domestic or international claim--provides customers with
complete instructions for filing domestic or international claim
Verbal commumication - ANSWER-Spoken words orally
Non-verbal communication - ANSWER-Process by which non-verbal and verbal
behavior interact to exchange and interpretation of information within a given
situation or context
EDDM - ANSWER-Every Door Direct Mail; customers mail 5,000 or fewer flat-sized
mail pieces within an area serviced by a single post office
PS Form 1093-A - ANSWER-Application for post office box service automatic
recurring renewal payment
Retail Motto - ANSWER-Clean, stocked, and friendly- everyday
, Individual accountability - ANSWER-A unit where sales and services associate has
stamp stock assigned to them and accountable for any losses
Segmented inventory accountability - ANSWER-A unit in which the manager in
charge of the unit reserve is financially accountable for stamp stock/products until it
is requisitioned by the sales and service associate
PS Form 1412 - ANSWER-Daily financial report--designed to provide a running
record of receipt controls, stamp accountability, and cash retained
Domestic Service--money order - ANSWER-Available in all 50 states, US territories
and possessions, APO/FPO, and us embassies in foreign countries--maximum
amount is $1000
Direct Services--US International Money Orders - ANSWER-Money orders for
countries that accept the pink MP--maximum $700
PS Form 6401 - ANSWER-Money order inquiry regarding domestic money order
B-S-A - ANSWER-Bank Secrecy Act--reports purchases totaling $3000 or more per
day or cashing of money orders or US Treasury checks for more than $10,000 and
reporting suspicious transactions
Financial Crime Enforcement Network Or FinCEN - ANSWER-Oversees over BSA
compliance
PS Form 8105-A - ANSWER-Funds Transaction Report
PS Form 8105-B - ANSWER-Suspicious Transaction Report
Letter size mail dimensions - ANSWER-Rectangular
Minimum length: 5 inches, minimum height: 3 1/2 inches, minimum thickness: 0.007
inches ;
Maximum length: 11 1/2 inches, maximum height: 6 1/8 inches, maximum thickness:
1/4 inch
Maximum weight: 3.5 ounces
Postcards dimensions - ANSWER-Rectangular
Minimum length: 5 inches, minimum height 3 1/2 inches, minimum thickness: 0.007
inch
Maximum length: 6 inches, maximum height: 4 1/4 inches, maximum thickness:
0.016 inch
QUESTIONS WITH COMPLETE
SOLUTIONS
PS Form 3816 - ANSWER-Used to document the acceptance and delivery of Collect
on Delivery (COD) parcel
Return Receipt - ANSWER-Provides the customer with evidence of delivery
including the date and time receipient's signature
PS Form 3811 - ANSWER-Domestic return receipt
PS Form 3812-A - ANSWER-Return receipt after mailing--electronic return receipt
PS Form 3804 - ANSWER-Return receipt for merchandise--provides the mailer with
a mailing receipt and return receipt
Restricted delivery service - ANSWER-Mail is delivered only to a specific addressee
or the adressee's authorized agent
PS Form 3817 - ANSWER-Certificate of mailing--electronic that provides proof of
date mail was presented to the postal service for mailing
PS Form 3606 - ANSWER-Certificate of bulk mailing, used for specify the number of
pieces mailed but cannot be used as an itemized list of individual pieces
Special Handling - ANSWER-Provides preferential handling to the extent practicable
in dispatch and transportation
PS Form 1000 - ANSWER-Domestic or international claim--provides customers with
complete instructions for filing domestic or international claim
Verbal commumication - ANSWER-Spoken words orally
Non-verbal communication - ANSWER-Process by which non-verbal and verbal
behavior interact to exchange and interpretation of information within a given
situation or context
EDDM - ANSWER-Every Door Direct Mail; customers mail 5,000 or fewer flat-sized
mail pieces within an area serviced by a single post office
PS Form 1093-A - ANSWER-Application for post office box service automatic
recurring renewal payment
Retail Motto - ANSWER-Clean, stocked, and friendly- everyday
, Individual accountability - ANSWER-A unit where sales and services associate has
stamp stock assigned to them and accountable for any losses
Segmented inventory accountability - ANSWER-A unit in which the manager in
charge of the unit reserve is financially accountable for stamp stock/products until it
is requisitioned by the sales and service associate
PS Form 1412 - ANSWER-Daily financial report--designed to provide a running
record of receipt controls, stamp accountability, and cash retained
Domestic Service--money order - ANSWER-Available in all 50 states, US territories
and possessions, APO/FPO, and us embassies in foreign countries--maximum
amount is $1000
Direct Services--US International Money Orders - ANSWER-Money orders for
countries that accept the pink MP--maximum $700
PS Form 6401 - ANSWER-Money order inquiry regarding domestic money order
B-S-A - ANSWER-Bank Secrecy Act--reports purchases totaling $3000 or more per
day or cashing of money orders or US Treasury checks for more than $10,000 and
reporting suspicious transactions
Financial Crime Enforcement Network Or FinCEN - ANSWER-Oversees over BSA
compliance
PS Form 8105-A - ANSWER-Funds Transaction Report
PS Form 8105-B - ANSWER-Suspicious Transaction Report
Letter size mail dimensions - ANSWER-Rectangular
Minimum length: 5 inches, minimum height: 3 1/2 inches, minimum thickness: 0.007
inches ;
Maximum length: 11 1/2 inches, maximum height: 6 1/8 inches, maximum thickness:
1/4 inch
Maximum weight: 3.5 ounces
Postcards dimensions - ANSWER-Rectangular
Minimum length: 5 inches, minimum height 3 1/2 inches, minimum thickness: 0.007
inch
Maximum length: 6 inches, maximum height: 4 1/4 inches, maximum thickness:
0.016 inch
