WGU C484 - Chapters 9, 10, 12, 16
2025/2026 Exam Questions Marking
1
Scheme New Update | A+ Rated
Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social
contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make
up a formal group.
E) They are marked by stipulated behaviors in pursuit of organizational
goals. - 🧠 ANSWER ✔✔They are marked by stipulated behaviors in pursuit
of organizational goals.
When the group energy is focused on the task at hand and the group is
fully functional, it is said to be in the stage of ________.
A) storming
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,B) norming
C) inertia
2
D) forming
E) performing - 🧠 ANSWER ✔✔performing
Michael is devout and very active in his church. He is also a very dedicated
employee. His manager offers him a promotion but the new role will require
him to work Sundays. Michael would like the promotion, but realizes that it
would force him to miss some church activities. In this situation, Michael is
most likely to experience ________.
A) role conflict
B) social loafing
C) groupthink
D) role fuzziness
E) groupshift - 🧠 ANSWER ✔✔role conflict
Which of the following is true with regard to deviant workplace behavior?
A) It is involuntary in nature.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, B) Widespread deviant workplace behavior depends on the accepted
norms of the group.
3
C) It has a negligible adverse impact on organization as it is accepted by
some employees.
D) Research on deviance at the workplace has shown that employees
operating individually engage in more deviant behaviors than those who
function as a part of groups.
E) Leaving work early is an example of a property-related deviant
workplace behavior. - 🧠 ANSWER ✔✔Widespread deviant workplace
behavior depends on the accepted norms of the group.
Which of the following statements is true regarding the effect of size of the
group has on the performance of the group?
A) The size of the group does not affect the group's overall behavior.
B) Evidence indicates that larger groups are faster at completing tasks than
smaller ones.
C) As compared to smaller groups, larger groups are better in problem
solving.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions Marking
1
Scheme New Update | A+ Rated
Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social
contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make
up a formal group.
E) They are marked by stipulated behaviors in pursuit of organizational
goals. - 🧠 ANSWER ✔✔They are marked by stipulated behaviors in pursuit
of organizational goals.
When the group energy is focused on the task at hand and the group is
fully functional, it is said to be in the stage of ________.
A) storming
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,B) norming
C) inertia
2
D) forming
E) performing - 🧠 ANSWER ✔✔performing
Michael is devout and very active in his church. He is also a very dedicated
employee. His manager offers him a promotion but the new role will require
him to work Sundays. Michael would like the promotion, but realizes that it
would force him to miss some church activities. In this situation, Michael is
most likely to experience ________.
A) role conflict
B) social loafing
C) groupthink
D) role fuzziness
E) groupshift - 🧠 ANSWER ✔✔role conflict
Which of the following is true with regard to deviant workplace behavior?
A) It is involuntary in nature.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, B) Widespread deviant workplace behavior depends on the accepted
norms of the group.
3
C) It has a negligible adverse impact on organization as it is accepted by
some employees.
D) Research on deviance at the workplace has shown that employees
operating individually engage in more deviant behaviors than those who
function as a part of groups.
E) Leaving work early is an example of a property-related deviant
workplace behavior. - 🧠 ANSWER ✔✔Widespread deviant workplace
behavior depends on the accepted norms of the group.
Which of the following statements is true regarding the effect of size of the
group has on the performance of the group?
A) The size of the group does not affect the group's overall behavior.
B) Evidence indicates that larger groups are faster at completing tasks than
smaller ones.
C) As compared to smaller groups, larger groups are better in problem
solving.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
