BUAD 331 2025/2026 Exam Questions
Marking Scheme New Update | A+ Rated
On the demand creation side, _____________ is concerned with
determining and shaping long term customer need, and innovating
offerings to satisfy those needs. - 🧠 ANSWER ✔✔Marketing
Which of the following are not one of the ways a supply chain creates value
for its customer: - 🧠 ANSWER ✔✔Listen
Downstream, the priority is to deliver the form, time and ________ for a
specific customer order. - 🧠 ANSWER ✔✔place
Should all customers receive the same level of customer service? - 🧠
ANSWER ✔✔No
What negative can result from large lot, long lead time operations? - 🧠
ANSWER ✔✔The items are in place and at times customers don't want
them
in relation to the overall supply chain, ______ places a priority on cost
savings while _______ places a priority on doing whatever is necessary to
1
COPYRIGHT©SARAHROSAPERAL 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED.
, deliver form, time and place as promised on a specific order. - 🧠 ANSWER
✔✔Upstream, Downstream
What is a very popular framework where supply chain processes are
portrayed as involving planning, sourcing, making and delivering? - 🧠
ANSWER ✔✔SCOR Model
According to the concept of Market Driven Supply Chain, directly before
you define customer service objectives, you first should: - 🧠 ANSWER
✔✔Segment Customers
A first-time buyer purchasing school supplies at Wal-Mart can expect this
level of customer service: - 🧠 ANSWER ✔✔Basic Service
Internally generated customer service and quality metrics accurately reflect
a customer perspective. Do you agree with this statement? - 🧠 ANSWER
✔✔I disagree: Customer service metrics should be jointly defined by the
supplier and the customer
Service segmentation is a customer value process whereby customers are:
- 🧠 ANSWER ✔✔Clustered according to strategic importance to the firm
2
COPYRIGHT©SARAHROSAPERAL 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED.
Marking Scheme New Update | A+ Rated
On the demand creation side, _____________ is concerned with
determining and shaping long term customer need, and innovating
offerings to satisfy those needs. - 🧠 ANSWER ✔✔Marketing
Which of the following are not one of the ways a supply chain creates value
for its customer: - 🧠 ANSWER ✔✔Listen
Downstream, the priority is to deliver the form, time and ________ for a
specific customer order. - 🧠 ANSWER ✔✔place
Should all customers receive the same level of customer service? - 🧠
ANSWER ✔✔No
What negative can result from large lot, long lead time operations? - 🧠
ANSWER ✔✔The items are in place and at times customers don't want
them
in relation to the overall supply chain, ______ places a priority on cost
savings while _______ places a priority on doing whatever is necessary to
1
COPYRIGHT©SARAHROSAPERAL 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED.
, deliver form, time and place as promised on a specific order. - 🧠 ANSWER
✔✔Upstream, Downstream
What is a very popular framework where supply chain processes are
portrayed as involving planning, sourcing, making and delivering? - 🧠
ANSWER ✔✔SCOR Model
According to the concept of Market Driven Supply Chain, directly before
you define customer service objectives, you first should: - 🧠 ANSWER
✔✔Segment Customers
A first-time buyer purchasing school supplies at Wal-Mart can expect this
level of customer service: - 🧠 ANSWER ✔✔Basic Service
Internally generated customer service and quality metrics accurately reflect
a customer perspective. Do you agree with this statement? - 🧠 ANSWER
✔✔I disagree: Customer service metrics should be jointly defined by the
supplier and the customer
Service segmentation is a customer value process whereby customers are:
- 🧠 ANSWER ✔✔Clustered according to strategic importance to the firm
2
COPYRIGHT©SARAHROSAPERAL 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED.
